The medical system that I used for the past several years is incredibly inefficient. It’s a monolith designed to generate billing, and all their “best practices” are designed to maximize revenue from the insurance company.
Note that this is a large urban practice and I know it may be different elsewhere.
I had cataracts in both eyes. They would not perform both surgeries at the same time, unless I selected a special kind of implant that required both eyes to be done at once. There seemed to be no real medical reason for this, just the profit motive of getting paid for two surgeries instead of one.
Plus ( after the initial diagnostic visit) they required two presurgical visits before each surgery. Plus I had to see a physician for a presurgical physical and EKG before each procedure, because the first one aged out right before the second surgery. Which I think was deliberate.
Then there were the five follow-up visits after the first operation. But I only had three after the second operation . Not because I had the option of declining but because the doctor was away. So I called them on it. I said “If these visits were necessary why isn’t another doctor covering them”. And the response was “They aren’t really necessary but we just like to get you in here to see you”. Which should’ve been the motto of the place.
No issue with wait times in this practice, ever. I could always get same day appointments. In fact, their favorite trick was to get you to two or three specialists without having you leave the building, one doctor would just call another one and you’d get on the elevator. They’d get to bill you for three visits in the space of two hours.
And they billed my insurance for all this crap. And they killed me with copays. And they were like this with everything. They were pushing drugs and procedures like they were aluminum siding salespeople. They had people freaking calling me all the time trying to sell me one or another diagnostic screening that was “overdue”.
This monumental waste of resources pissed me off to the point where I decided not to play. I dropped my traditional insurance and went with a different plan that reimburses me for self-pay procedures. And I found practitioners that worked with self-pay patients. And I stopped the bullshit.
I fell on my wrist a few weeks ago. I paid a $199 flat rate out of pocket. They examined my hand and took an x-ray. Then they said nothing is broken. Then the doctor examined the $20 hand brace I had purchased at CVS and said that’s a good one, you can keep using it. Ice and elevate. And I went home.
This is, to me, health care as it should be. And I’m pretty sure if I had walked in with an insurance card, they would’ve scheduled an MRI and a dozen occupational therapy visits and given me some overpriced brace that was less comfortable that the drugstore one.
This is the elephant in the room and I think it needs to be addressed before we commit out tax dollars to universal coverage. I don’t really see the insurance companies as the bad guys, I think the providers are out to bilk the insurers. And I think any universal coverage needs to be accompanied by reforms that will be regarded as rationing by a lot of people, the people that actually want an unnecessary MRI and 10 unnecessary occupational therapy visits for a sprained wrist.
But inefficiencies and price-gouging in the medical industry has been my pet peeve for a long time now and my rants haven’t gained any traction. I’ve done the best I can, which was to opt myself out of this system.
So I think we’re doomed.