Credit union kicks us while we're down

I’m sorry you’re going through financial hell right now. You did the right thing by going to the credit union and telling them what was going on. I did the same thing when I was laid off. However, the credit union owes it to its members to recover money loaned out, and it sounds like that wasn’t possible. They did compromise by reducing your payments, but you apparently you couldn’t manage to make those. Did you try going back a second time to discuss the matter further, or simply stop paying on the line of credit?

I used to be on a credit union board. Every time we met we considered instances such as yours, where people were out of work and owed us money. We much preferred to try to work things out with the debtor than to send something to collections or repossession because with the latter two we only recovered a fraction of money, but if we could work something out with the debtor we might, eventually get all of the money back. “Working things out”, though requires cooperation, a two-way communication. If someone abruptly stopped paying we stopped dealing. If they called us and said “I can’t make this payment this month” there was still room for renegotiation.

The other big problem was people who were, to be blunt, bankrupt and hadn’t yet realized it. They owed much more than they could possibly pay back under reduced circumstances. If you can acquire a new job(s) with equivalent income in just a few months, fine, but the reality is people stay unemployed a lot longer right now than was the case a few years ago. You’ve been looking since March with no luck, correct? You have TWO mortgages and a line of credit… and no income beyond unemployment benefits. Your outgo exceeds your income by a large margin.

In the end, I think the reasons they took that money out of your account was because you stopped paying on the line of credit and you clearly were unable to pay the rest. They took that last $700 odd dollars because, yes, they legally could but also likely because they think it’s the last bit they’ll get back on the money you owe them. If you declare bankruptcy (and, let me be honest here, it may be one of your better options but you need some professional advice for your finances, not random advice from people on the internet) they’ll get nothing more. They acted out of their own self-interest, not any animosity towards you.

Next time, read the fine print and pay attention to it. If necessary, move your unemployment check money to a different institution so the bank/credit union can’t confiscate it. DO check into whether or not there are restrictions in your state on other entities taking unemployment money, as another poster mentioned. You may get it back - although you won’t get it immediately.

Are you still in debt? Get some financial counseling. Unemployment benefits don’t last forever, and lots of people are remaining unemployed beyond that point. For your own survival you might need to “pull the plug” and declare bankruptcy to get out from under the debt - but you need to talk to a bankruptcy lawyer about this. Such a person can also tell you about other legal options you may have. You simply can’t afford to spend all your remaining money on debt service, you need enough to simply live on.

And you husband has to stop calling people assholes and motherfuckers on the phones. Even if they are assholes and motherfuckers. You can be angry, but you must also be rational. Scream and curse AFTER you hang up.

+1 on that last bit.

I wish you good fortune, though, mss, I really do.

If ever a rule deserved an exception…

Broomstick, you’re very right, and we actually are looking into declaring bankruptcy. We were hoping we’d be in a position to dig ourselves out of the hole and get back to where we were three years ago (one mortgage, little other debt) without doing that, but…

And rationally, I do understand the credit union’s reason for doing this. It’s more the “holy shit, what happened to our money” irrationality that wins out in this sort of situation. And the anger over the fact that we tried to do the right thing (we tried talking to them about it a second time and were basically rebuffed then as well) and were treated like scum.

I dug up the name and email address of the CEO of the credit union and told him about what happened. He actually responded, and said that one of his senior managers is going to look into it. I was floored by that. I’m not expecting the money to reappear in our account, but if they can at least change their policy to work with people more, that would be something. I’m sure we’re not the only ones this has happened to.

And everyone except Carol Stream, thanks for your kind words. My in-laws wired us some money so we’ll be okay until something else comes in, and I’ll still be able to make it to my interviews.

But what if someone IS a cunt? Isn’t it just statement of fact?

It’s OK for her to call me a thief, though. Yeah, that’s cool.

How about if I said, for example that Carol Stream, is a goddamn, horsefucking, shit-filled, cock-rotting vagina. Does that work for you?

::Puts on compliance lawyer glasses; consults list::

Yes. :smiley:

One of the things I learned 30 years ago when I faced similar financial difficulties: Always keep your day-to-day cash in a different bank from the one that has your car and home loans, and consider having the car and home loans at different banks. If you are in default, the loan language gives them the right to any cash you have at the bank and they can use collateral from one loan to cover the balance of the other. Thus when we were both laid off and could no longer pay our car loan, we figured well, it’s awful, they’ll take the car, but life will go on. We didn’t realize that they would take the car and then add the loan balance to our mortgage. Lesson learned. I now have my mortgage with one bank and my CDs and savings at another. If I get a car loan, it will be at a third. It’s not as convenient–but it’s safer if I ever run into trouble again.

The system works! (Christ, am I glad I’m not a Pit mod any more.)

Oh, Carol Stream, you scamp! Were we not paying enough attention to you?

Borrowing money and not paying it back is not stealing. You are factually incorrect. The OP’s excuse is that they are under a lot of pressure, and they were using hyperbole to show that the Credit Union was behaving in a very poor manner.

Your excuse is that you’re a sociopathic trolling wart on the ass-crack of humanity.

There - did that give you the attention you obviously crave?

Now, to make yourself feel better, perhaps you can head to work and deny the valid medical claim of a child who needs an operation, thus condemning them to a slow and painful death. That ought to bring a smile to your thin, hideously painted lips.

This.

Always have your checking at a different place from your savings and both at a different place from investments and retirement investments at a different place then regular investments. Have your mortgage at a different place than your car loan.

You DON’T want to give anyone any flexibility/creativeness if something happens.

I have 6 different financial institutions I am involved with - one for checking/day-to-day, one for saving, one for retirement, one for investment, one for mortgage and one for car loan.

Paranoid? Maybe…but I don’t want to be in a situation where a dispute with the institution means I can’t just pick up and leave and to get money they don’t have to sue me but can just be creative like adding to the principal of a loan or just take money. I want them to have to sue me to get something rather than making ME have to sue them.

I got screweed over by my bank at the time a few years ago, and it was a screwing over. We were struggling financially in a huge way, but did not want to declare bankruptcy, so we did the one thing we thought we could. We sold our house in an attempt to pay everything off and cut us down to one, maybe tw payments.

All along we had be chatting with our bank, letting them know we were doing our best to not only cover the mortgage, but also the line of credit and the credit card.

Just before we sold our house they assessed our penalty for selling early, it was higher than we expected, but we figured we could still handle it, we would just have to not pay off the credit card and continue making payments, no problem.

The date on the assessment was one day past closing, they re-assessed us.

At twice what they originally said…

We begged, we pleaded, we showed them how it was going to force us into a bankruptcy. We tried to explain, you are getting the money anyway because we want to pay off this other debt too.

No dice.

I will never forget the feeling of sitting there in my bank manager’s office, bouncing my new baby on my lap while he explained that, yes, it was his discretion what penalty was decided and he didn’t feel like lowering the penalty for us…
I will never bank with that bank again and anyone that asks, tell them not to bank there either…

Eesh. This is good advice, but it makes my head spin to think about. And it makes me laugh, thinking that we have 57 cents in the bank–how ever shall we divide that up? :slight_smile:

You’re right, though. When we’re back to being owners of things like savings accounts and such, we should be more focused on division of resources rather than convenience.

Thanks, everyone. You’ve given me a good combination of a boost, a laugh and good advice–much needed right now. (Except for you, Carol Stream. You’re still a worthless hag. And you work at an insurance company? Of course you do…)

It drives my wife crazy :slight_smile:

I completely understand. I was laid off in November, 2007 and it’s been a rough ride ever since.

Again, I understand. And as Carol Stream so aptly demonstrated there will be people totally unrelated to the situation who will also demonize you. Unfortunately, I must tell you that there will be more of that ahead. Most people will be sympathetic and helpful but the haters are like a slap across the face. Of course, their rage actually comes from fear - they believe that people who get laid off/are poor/bankrupt/suffer misfortune somehow brought it upon themselves, they MUST believe that to feel safe. You see, if that is how the world works then all they have to do is just do the “correct” thing every time and they will be safe, safe, safe! But if bad things can happen to people who do everything correctly why, then the world is not safe and they, too might one day suffer misfortune despite their best efforts, despite their purity, despite everything. And that would just make their heads explode. Ew. Which would be unfortunate, because the rest of us are spending so much time and energy dealing with reality that none of us really has time to clean up a mess like that. So very icky-POO!

But that’s also why your husband needs to come up with a better way of dealing with this sort of catastrophe. You’re going to encounter more bullshit before you get completely back on your feet again.

Of course not. It’s becoming all too common in some places.

Thank goodness for that! I was worried about how you two were going to be able to buy groceries in the meanwhile.

Congratulations on successfully negotiating the Straight Dope bureaucracy rules on insulting people in the Pit. Hat’s off to you!

Meanwhile - while ignoring certain posters that inevitably appear to threadshit, there have been numerous threads in the past few years on dealing with poverty, financial issues, job hunting and the like. Please use the search function, or ask others for help, in accessing that information.

Next question - are you folks OK with health insurance, or not? We’ve had a few columns about that, and I’ve had some recent experience with surviving without insurance (although thankfully I have since obtained some). There are a lot of resources out there for people in your situation, don’t be afraid to use them. You may also want to contact social services in your state or city. You may not qualify for anything right now (or you might) but it’s important to be aware of what’s out there and have a backup plan in case things don’t improve for you. It’s a terrifying thought, but I’ve always found it much easier to move forward when I have a backup ready to go.

My comment came across a lot snarkier than I intended; I apologize.

I was reacting to the one detail in your story that struck me as pretty unusual.

Don’t be so coy. What bank should I avoid dealing with?

He’s normally pretty level-headed, but it was one thing too many after several long and frustrating months. I’ll remind him to follow Straight Dope protocols when he’s insulting people in the future. :slight_smile:

Thank you for your kindness and advice, too. We currently have COBRA coverage (there’s a subsidized rate through January), and there’s a state health plan we can get on once that runs out, if it comes to that. We’ll be OK, I know. We’re both highly employable and have been working hard to get jobs. It’ll happen.

And I hope you’re doing OK too, Broomstick. Unemployed since November 2007? Or hopefully you’ve found a job since then. Ugh. What a rotten time for everyone right now.

It’s OK–I know how that can happen, especially when things like tone of voice aren’t there to give context. So no biggie. Thanks. :slight_smile:

So, how did the salon thing work out? They didn’t glue your hair back onto your head, did they?

An apology and a “good luck” from me as well moonstarssun

Two words: unsolictied mohawk.