# Customer satisfaction survey fatigue **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [July 16, 2015, 4:44pm UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336 "2015-07-16T16:44:27Z")\ **Posts on this page:** 10\ **Page:** 2
**Author:** ![Hampshire](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/hampshire/32/4887_2.png) [@Hampshire](https://boards.straightdope.com/u/Hampshire)\ **Post date:** [July 17, 2015, 1:55am UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/21 "2015-07-17T01:55:14Z")
> [@Dewey\_Finn](#): > > You bought a mattress and now they are pushing a smartphone app? What possible use could such a thing be? Apparently the mattress comes with built in sensors that communicate with an app that tells you how you slept that night and then gives you tips on how to get a better nights sleep. If you want the app it’s another $300. ---
**Author:** ![GrumpyBunny](https://avatars.discourse-cdn.com/v4/letter/g/bc8723/32.png) [@GrumpyBunny](https://boards.straightdope.com/u/GrumpyBunny)\ **Post date:** [July 17, 2015, 2:03am UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/22 "2015-07-17T02:03:02Z")
> [@Hampshire](#): > > Apparently the mattress comes with built in sensors that communicate with an app that tells you how you slept that night and then gives you tips on how to get a better nights sleep. If you want the app it’s another $300. I’d ask them how three cats sleeping/fighting/running amok on the bed would affect those sensors… ---
**Author:** ![Cub\_Mistress](https://avatars.discourse-cdn.com/v4/letter/c/ea666f/32.png) [@Cub\_Mistress](https://boards.straightdope.com/u/Cub_Mistress)\ **Post date:** [July 17, 2015, 2:16am UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/23 "2015-07-17T02:16:16Z")
Customer satisfaction surveys for my employer are handled by a 3rd party company so many people throw them away, unopened. I’ve assisted several patients in filling them out, and the biggest problem is the patients don’t remember things like did I talk to them about safety, how to contact us, or their meds. I have to remind them! My current agency is pretty relaxed about the surveys, but my last agency would grill you about anything less than a top rating, if you got a 4 out of 5 on one question it was like the end of the world as we know it. I don’t know if the customer/patient was ever contacted, though. OTOH, I have filled out a couple of surveys with negative comments. the only time I was contacted was by mail and they enclosed a decal for my car saying “I (heart) my Honda.” Big whoop. ---
**Author:** ![clairobscur](https://avatars.discourse-cdn.com/v4/letter/c/839c29/32.png) [@clairobscur](https://boards.straightdope.com/u/clairobscur)\ **Post date:** [July 17, 2015, 8:05am UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/24 "2015-07-17T08:05:03Z")
Did this post meet your SDMB readership needs? ( ) Yes (\*\*X \*\*) No Did you find it: [Check all that apply] ( ) interesting ( **X** ) informative ( ) funny ( ) mind-numbingly stupid? How likely would you be to read future posts by **Freddy the Pig**? ( ) very likely ( ) somewhat likely ( **X** ) unlikely ( ) I’d rather slam my nuts in a car door If this post failed to meet your needs in any way, may we [del]add you to our database of phone numbers and e-mail addresses[/del] contact you? **No** ---
**Author:** ![Terry\_Kennedy](https://avatars.discourse-cdn.com/v4/letter/t/c57346/32.png) [@Terry\_Kennedy](https://boards.straightdope.com/u/Terry_Kennedy)\ **Post date:** [July 17, 2015, 8:38am UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/25 "2015-07-17T08:38:10Z")
> [@JcWoman](#): > > We discovered that we had a pretty universal experience where the DEC field reps were awesomely responsive, prompt and accurate, but the sales reps were never to be found. So if you had a problem, the field reps would fix it pronto but if you wanted to buy new kit, you were out of luck. We found that whenever we filled out the surveys criticizing the sales team, the field reps would get punished! Yup. And DEC established a new group, Corporate Customer Relations, specifically to deal with unhappy customers. Which always involved CCR berating the local Field Service manager. Fortunately, the FS manager and I got along very well, and if I needed some cheap oddball part, I’d just ask him to order it for me. For bigger items, it was either DECDirect or getting somebody from Corporate to write up the order at a DECUS Symposium. > [@Bayard](#): > > When I get my Prius serviced at the dealer, the service guy often tells me something like, “In a few days, you’ll get a survey from Toyota. Just remember that they consider anything less than an 'Excellent” rating the same as ‘Poor’, so let us know if you have any complaints…" This level of stupidity goes amazingly high in car companies. I wrote a long letter detailing things wrong with BMW’s quality control (I nearly wound up lemon law-ing my car) and explaining why things should be tested at the factory, instead of leaving QC to the customer. [My particular peeve at the time was that the wiring harness was custom for each car and there was no testing done on it - if the car started and drove off the assembly line, it was “good to go”.] I handed this letter personally to the VP of BMW North America at their US headquarters in NJ. Two days later I got a call from my dealer asking why I was upset with the dealer. ---
**Author:** ![Ludovic](https://avatars.discourse-cdn.com/v4/letter/l/7ab992/32.png) [@Ludovic](https://boards.straightdope.com/u/Ludovic)\ **Post date:** [July 17, 2015, 12:42pm UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/26 "2015-07-17T12:42:35Z")
Yes, the majority of the time I have a complaint worth submitting on a survey or feedback form, it seems to be company policy rather than store policy, yet they always want me to mention which store I had this experience at which always makes me think they will ding the stores for company-wide flaws. ---
**Author:** ![EmilyG](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/emilyg/32/364_2.png) [@EmilyG](https://boards.straightdope.com/u/EmilyG)\ **Post date:** [July 17, 2015, 12:55pm UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/27 "2015-07-17T12:55:24Z")
I’ve complained on this board before about the phone surveys my bank calls me with. They make me rate various aspects of the bank/bank service on a scale from 1 to 10, and I’m usually very satisfied with everything, so I used to give everything a 9, which I thought was pretty damn high… and then when I do that, they badger me and say, “Well, what can we improve so that you’ll give us a 10?” Another poster here suggested I answer that with, “Stop giving me annoying phone surveys.” ---
**Author:** ![kayaker](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kayaker/32/441_2.png) [@kayaker](https://boards.straightdope.com/u/kayaker)\ **Post date:** [July 17, 2015, 2:39pm UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/28 "2015-07-17T14:39:59Z")
I got a post card in the mail from my health insurance company wanting my honest opinion on their services. One question, 1 to 10, how are we doing. I gave them a one; a solid one. Fuckers. ---
**Author:** ![snowthx](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/snowthx/32/10660_2.png) [@snowthx](https://boards.straightdope.com/u/snowthx)\ **Post date:** [July 17, 2015, 10:11pm UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/29 "2015-07-17T22:11:41Z")
Slight tangent - I don’t want to derail the OP, but does anyone here have to fill out “Employee Satisfaction” surveys at work? We have to do this every year (it’s essentially required - we get badgered by the VPs and our Directors to complete the survey - they keep track of % completed by dept , and present it like a horse race). Months later the results are revealed and we are asked what the company can do to make things better. I’m like - I don’t even remember how I answered the questions months ago - I may have been in a bad mood. The scoring on these surveys is also absurd - on a scale of 1-5 (5=best), only 4s and 5s are counted as “good” with anything else counted as “bad”. If the question does not really apply to you, and you answer with a neutral 3, that is considered “bad”. :smack: ---
**Author:** ![Dewey\_Finn](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dewey_finn/32/4222_2.png) [@Dewey\_Finn](https://boards.straightdope.com/u/Dewey_Finn)\ **Post date:** [July 17, 2015, 10:52pm UTC](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336/30 "2015-07-17T22:52:16Z")
We do those. And it’s funny, but during the survey period, the facility was giving out all sorts of bribes (pizza party, free coffee cart, little branded corporate tchotchkes, etc.). [Previous page](https://boards.straightdope.com/t/customer-satisfaction-survey-fatigue/725336.md?page=1)