# Customer Service by Email, What?

**URL:** <https://boards.straightdope.com/t/customer-service-by-email-what/312899>\
**Category:** Miscellaneous and Personal Stuff I Must Share\
**Created:** [July 17, 2005, 8:23pm UTC](https://boards.straightdope.com/t/customer-service-by-email-what/312899 "2005-07-17T20:23:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![spingears](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@spingears](https://boards.straightdope.com/u/spingears)\
**Post date:** [July 17, 2005, 8:23pm UTC](https://boards.straightdope.com/t/customer-service-by-email-what/312899/1 "2005-07-17T20:23:07Z")

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A companion threat to:  
[Is This That Uncommon?](http://boards.straightdope.com/sdmb/showthread.php?t=325803)

After resolving some service issues with a real live customer service rep. and signing up for auto demand payment from bank account I begin getting a monthly email.  
I am invited to pay my bill on line. What? Pay my bill on line? Why? Why ask? I’m already signed up.

An email to Cust. Service generates a robot reply that they have received my inquiry and will respond the next day (or 2 or 3). The realr eply is “Boiler Plate” paragraphs, to effect they are sorry and will correct it etc. etc. with lots of BS.

I reply to their email suggesting that the author of the reply get a copy of: "Your Call Is Important to Us: The Truth About Bullshit – by Laura Penny. That he read it and recommend that the supevisors and management get a copy read it and make it reequired reading for all service reps. This generated another robot reply. It will be interesting to see what and when the next reply arrives.