Ava HOW RUDE… My hubby WORKS for them (CSR) and has ALWAYS gotten customer compliments. I personally have never had any problems with them but of course it MIGHT be because I’m NICE to them when I call. That MIGHT help. As far as the OP… good luck in getting ANYTHING out of the asses. They STILL say I owe them 418.20 from 2 years ago. 
Amusingly enough, they called me up the other day and wanted go give me a cheaper rate for my phone, as long as I was willing to sign up for another year.
Told 'em no, though…
I want a newer, cooler phone.
Okay, let me get this straight. Complain about the company that pencilpusher’s husband works for and it’s rude. Complain about any other company and call them asses - perfectly acceptable. Gotcha. I’ll be sure to operate by your rules of politeness from here on out. As far as always being polite to the CSRs, don’t assume that I’m rude to them. I have never been rude to a CSR over the phone. I am always nice to CSRs when I call - I used to be one and I know how difficult the job is. Thanks for the assumption, though…fly off the handle much? Please go back and read my post and tell me where I said I was ever rude to anyone?
As far as the company your husband works for, I’m sure the CSRs are very nice - the majority of the ones I’ve spoken with are perfectly nice. However, their customer service as a whole sucks. When I was in a BLACKOUT area, an area that they ADMITTED was in a blackout area, and I could not make calls from my own HOME, they still wanted to charge me to cancel early. What the fuck would I want their service for if I couldn’t make a call from my own home? (And considering my fiance lives in another state, I use my cell phone to call him and save on long-distance - so yes, using my cell phone at home is very important to me). Why would I want to keep their service? Had they offered an alternative, I would have taken it. They didn’t. I didn’t keep their service. When my contract was up, I cancelled it and went with Shrint. And I’m more than happy with their service.
Ava
No but it appears YOU do :rolleyes: Can’t you tell a JOKE when you read one fer crissake :wally
I really don’t care WHO anyone goes with… ALL cell phone companies suck big green donkey dicks and charge WAAAAAAY too much money for the show.
A well-placed comma in this thread’s title could significantly change the content, ya know?
I used to be on the front line answering Customer Care calls. Now I’m on the second line answering calls from CSR’s. Please be assured that the idiot ratio is about the same on both sides.
I often wanted a note code for “Tried to help customer, customer wouldn’t let me”.
Now I want one for “Rep needs to be recycled, and not just for training: rep needs to be recycled for parts”.
Whether it’s somebody screaming that they shouldn’t have incurred any roaming charges on their local New York plan during their stay in Las Vegas, the incessant demands for a free phone which, when given into become demands for a better free phone, the guy who is so enraged by his ten minute wait on hold that it takes him 45 minutes to get around to explaining why he called in the first place, or breaking the news to Dad that the fact that he didn’t know Little Johnny was calling sex chat lines in Montserrat with the “emergency phone” he takes to parties doesn’t mean we’re going to eat the $1300 in international long distance charges, customers can be a pain in the ass.
Whether it’s spending 2 hours on the line escorting a little old lady through five levels of increasingly rarified techies just to get back a long distance deal she never should have lost in the first place, having to spend half an hour figuring out how to reverse the missed mouse click that resulted in a customer’s receiving a thousand dollar bill for what should have been $40.00 worth of service, or having to walk across the call centre to physically point to the link in the upper left hand corner of the screen because the brain dead fucktard they’ve accidentally let loose on an unsuspecting public can’t read, reps can be a pain in the ass.
I do see a point of light in the darkness, though. I think that all of us, customers and reps alike, can find common cause and eventually unity and harmony based on one shared idea: that in-store dealers are the worst scum ever to pollute the universe.
Until today I was working at Sony Playstation tech support. After 6 months there and 6 more at EA, I couldn’t take it anymore. On a really bad day I would get a screaming mad customer and discover that previous techs had slacked off or told the customer some line of bullshit, which may or may not have incited the tantrum. On Tuesday I will be blissfully away from the world of consumer service, working in a big room full of servers.
I’m a CSR for a cell phone company called Cricket. But not for long. On Monday, I start training to be a CSR for… yep, Shrint DPS. Civil Defense, perhaps you and the other disgruntled Shrint customers can fill me in on what to expect. Other that what’s already been stated, that is.
Make sure that you find Tom. He’ll take care of you.
Thanks for that. Sounds silly, but I never even thought of filing a complaint with the FCC, which is what I just did regarding a bill from … ATT Wireless that I refused to pay because there were serious errors regarding my air time and usage agreement.
I can when one writes with any sort of style implying that they’re joking. :wally yourself, 
.
Ava
I’ve had Sprint PCS and Sprint long distance for nearly 4 years.
The one and only time I had to call customer service was when my sister died in England inMarch of last year and I simply wanted to know what it would cost me to use either my mobile or my home phone to call England. A simple request–or so I thought.
After 20 minutes of being shuffled from clueless rep to cluelesser reps to the most clueless rep, I finally was connected with the only rep with access to overseas rate info.
It turns out that it would have cost me $2.31/minute on either phone via Sprint as opposed to $0.24/minute on my AT&T/Walmart prepaid card. In that this represented burning 4 “domestic” 6-cent minutes for every actual minute on the phone to England, I had to run to WalMart to recharge the card.
This took less than the 20 minutes I wasted finding out that Sprint was too expensive!
In general,though, I am happy with the call quality I get with Sprint PCS as opposed to Alltel and Verizon-- 2 companies I’ve heard numerous horror stories about.
Another thing you can do is write to the President/CEO.