# Customer Service: Phone Recording Databases

**URL:** <https://boards.straightdope.com/t/customer-service-phone-recording-databases/705255>\
**Category:** Factual Questions\
**Created:** [November 21, 2014, 4:16pm UTC](https://boards.straightdope.com/t/customer-service-phone-recording-databases/705255 "2014-11-21T16:16:45Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Henryunderborn](https://avatars.discourse-cdn.com/v4/letter/h/58f4c7/32.png) [@Henryunderborn](https://boards.straightdope.com/u/Henryunderborn)\
**Post date:** [November 21, 2014, 4:16pm UTC](https://boards.straightdope.com/t/customer-service-phone-recording-databases/705255/1 "2014-11-21T16:16:45Z")

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Does anyone know how those are regulated?  
For instance to name a few:

Verizon Wireless Customer Service  
x Insurance agency Customer Service  
x Service group Customer Service—

Does anyone know, how thorough the corporations are in maintaining those records?

Does Verizon Wireless have all of its individual stores send their recordings to a Corporate tower storage?

How many years do they hold onto those?  
How do they regulate, if a recording is discarded instantly, or over the course of a time?  
If they store all recordings, how do they go about filtering which calls they discard after a certain point?  
Do they classify by region or select topics of conversation?  
What sort of groupings do they utilize?