# Disgruntled Customer. Help wanted, please. **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [January 27, 2003, 4:04pm UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253 "2003-01-27T16:04:48Z")\ **Posts on this page:** 7\ **Page:** 2
**Author:** ![GingerOfTheNorth](https://avatars.discourse-cdn.com/v4/letter/g/cdc98d/32.png) [@GingerOfTheNorth](https://boards.straightdope.com/u/GingerOfTheNorth)\ **Post date:** [January 30, 2003, 5:56am UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253/21 "2003-01-30T05:56:03Z")
Well. I got a call from our goldsmith Tuesday afternoon. He has admitted responsibility for the errors, since he’s the owner of the company. I outlined for him my course of action if he doesn’t make good. I emailed, faxed, and sent by certified letter outlining my complaints. He emailed me back today, saying to send the ring back, via the jeweller, and “I will recitify this situation as soon as possible”. Since he didn’t say how, I’m waiting to hear from him before I send it back. So. He knows that I’ve got the BBB and the JVC on my side in this, he came right out and said that the smith working on the ring initially used gold rather than platinum, but didn’t say anything further as to the errors. I believe that I will have some positive action in this mess within the week. ---
**Author:** ![Coldsweat](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Coldsweat](https://boards.straightdope.com/u/Coldsweat)\ **Post date:** [January 30, 2003, 4:36pm UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253/22 "2003-01-30T16:36:38Z")
Does that mean no smashy-smashy, breaky-breaky? ;-( ---
**Author:** ![GingerOfTheNorth](https://avatars.discourse-cdn.com/v4/letter/g/cdc98d/32.png) [@GingerOfTheNorth](https://boards.straightdope.com/u/GingerOfTheNorth)\ **Post date:** [January 30, 2003, 4:54pm UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253/23 "2003-01-30T16:54:06Z")
Sorry, Zeke. No smashy-smashy. Why don’t you go write some nasty, mean code that will destroy systems in the Atlantic provinces? It’ll give you something to do. ---
**Author:** ![ivylass](https://avatars.discourse-cdn.com/v4/letter/i/9de053/32.png) [@ivylass](https://boards.straightdope.com/u/ivylass)\ **Post date:** [January 30, 2003, 6:27pm UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253/24 "2003-01-30T18:27:11Z")
> [@](#): > > \*Originally posted by GingerOfTheNorth \* > \*\*Well. I got a call from our goldsmith Tuesday afternoon. He has admitted responsibility for the errors, since he’s the owner of the company. I outlined for him my course of action if he doesn’t make good. I emailed, faxed, and sent by certified letter outlining my complaints. He emailed me back today, saying to send the ring back, via the jeweller, and “I will recitify this situation as soon as possible”. Since he didn’t say how, I’m waiting to hear from him before I send it back. > > So. He knows that I’ve got the BBB and the JVC on my side in this, he came right out and said that the smith working on the ring initially used gold rather than platinum, but didn’t say anything further as to the errors. I believe that I will have some positive action in this mess within the week. \*\* I wouldn’t send it via the jeweler. I’d take it straight to the goldsmith. Print out his reply and keep it. Get specifics…how long it will take, what he intends to do. ---
**Author:** ![Coldsweat](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Coldsweat](https://boards.straightdope.com/u/Coldsweat)\ **Post date:** [January 30, 2003, 6:37pm UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253/25 "2003-01-30T18:37:57Z")
I knew I liked you for a reason 😃 ---
**Author:** ![GingerOfTheNorth](https://avatars.discourse-cdn.com/v4/letter/g/cdc98d/32.png) [@GingerOfTheNorth](https://boards.straightdope.com/u/GingerOfTheNorth)\ **Post date:** [January 31, 2003, 3:05am UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253/26 "2003-01-31T03:05:17Z")
**ivylass** , I was thinking the same thing. I’ll call him tomorrow and discuss it with him. ---
**Author:** ![SwimmingRiddles](https://avatars.discourse-cdn.com/v4/letter/s/43a26b/32.png) [@SwimmingRiddles](https://boards.straightdope.com/u/SwimmingRiddles)\ **Post date:** [January 31, 2003, 5:37am UTC](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253/27 "2003-01-31T05:37:13Z")
I’d still be worried that someone switched the stones. Did your fiance have it mapped when he bought it from the original jeweler? If not, I’d get the specs on the stone from the original jeweler, and have it locally mapped by a reputable jeweler and make sure the stones match. [Previous page](https://boards.straightdope.com/t/disgruntled-customer-help-wanted-please/151253.md?page=1)