I didn’t get on the phone myself much, but only once and they didn’t take long.
I was living in Miami at the time. I rented a room from a lady, “Mama,” whose children had convinced her to rent out rooms, as her house was so close to the university, because that way she got extra income, wouldn’t be rattling around in a too-large house and there would be people around every day so if anything happened to her she’d be more likely to get help soon. She wasn’t very old chronologically but her medical history was thick enough to separate it into several volumes. I’d go to the doctor with her when I could; I discovered that she was triple-medicated and, with her daughter’s help, solved this (she was seeing three doctors, each of which thought he was her primary and only doctor… why would a podologist be the primary doctor of a diabetic with serious heart and liver conditions is beyond me); after several months I would measure her blood sugar every morning before leaving the house, as she was squeamish about the needle.
At the time this happened there was one other renter; Mama’s daughter Lena was also in the house because she happened to be taking some courses nearby, so she was staying there for the week the courses lasted. She was a nurse by training.
I woke up about 5am, very thirsty so I went to the kitchen for a glass of water. I thought I heard a strange noise in Mama’s room… paused… there was some indefinable noise again, sort of like moaning (and not in a pleasant way). I knocked on the door, the noise intensified, went in, discovered that Mama was lying on bloodied bedsheets. I verified that there were no visible wounds (it was internal bleeding that was so intense and had been going on for so long it had gotten outside), got some information out of her, called the daughter and got the daughter to call 911 while I got my Nivea (Mama was looking very dehydrated), a glass of water and the bottle of apple juice. When Lena, who was understandably upset and then some, got the medics on the phone they started asking questions about the state of the patient and she passed me the phone, I told them that since Mama was dehydrated we had started external and internal hydration and that, since I knew she’d normally be low on sugar at that time, I wanted to add some apple juice. They OK’d this. We continued with the hydration, warmed her, got as much information as possible about when had the bleeding started (at 10pm the previous night but she “hadn’t wanted to bother anybody,” at which point we almost killed her ourselves) and the ambulance from the fire department was there before Lena had found the insurance documents.
Lena and I reckoned that it was better if she went through her mother’s things looking for the documents (she’d probably find them more easily, she had more right to be looking at Mama’s stuff and it would give her some time to calm down) and then came over (she promised she’d take a taxi if she needed to), so it was me who went in the ambulance.
When we got to the hospital, Mama got whisked into a room as soon as we were through the door. The nurse didn’t want to let me in as I wasn’t a blood relation of Mama’s, but the boss of the EMTs told her “forget about family, she is the person in charge” and she did let me in. Lena arrived with the insurance documents while the doctor was giving me an update and again they wanted me to leave, but Lena rolled her eyes and said “she knows my mother’s health better than I do!” so I stayed.
Traveling in the red ambulance (I’d never noticed that those “fire department vans” were ambulances) was cool but it’s one of those cool things that it would be nice not having to do, if you know what I mean. The EMT guys were all real nice, and the thing about “not family” is a PITA but I know where it comes from, it makes sense so long as it’s not overdone.