# Facebook login problems

**URL:** <https://boards.straightdope.com/t/facebook-login-problems/695380>\
**Category:** Factual Questions\
**Created:** [August 12, 2014, 5:34pm UTC](https://boards.straightdope.com/t/facebook-login-problems/695380 "2014-08-12T17:34:11Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Ryan\_Liam](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ryan_liam/32/3965_2.png) [@Ryan\_Liam](https://boards.straightdope.com/u/Ryan_Liam)\
**Post date:** [August 12, 2014, 5:34pm UTC](https://boards.straightdope.com/t/facebook-login-problems/695380/1 "2014-08-12T17:34:11Z")

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I’ve not been able to log in for a few weeks now, I use a text code confirmation to log into my Facebook, and haven’t been receiving the texts for a while. Whilst I can log in, I can’t get past the code confirmation screen. I sent an email noting the problem, and even providing the ID they requested, and they sent this automatic email back.

> [@](#):
>
> Hi,
> 
> Thanks for your report. Please note, in order for us to assist you further we need you to respond to this email with items below:
> 
> - Briefly describe the issue you’re experiencing.
> - Attach a picture of your government-issued photo ID so we can confirm that you own this account. Review the types of documents we accept and learn how to send your ID over a secure connection: [https://www.facebook.com/help/?page=148993491850191](https://www.facebook.com/help/?page=148993491850191).
> 
> In the meantime, these are the easiest ways to get back in your account:
> 
> - Request another code by clicking the Resend Code link
> - Log in from one of your recognized devices (ex: a computer or mobile phone you’ve named and added to your Facebook account)
> 
> Note that we won’t be able to investigate this report without a picture of an ID that meets our requirements. After you send your ID, we will review it and respond.
> 
> Thanks,

The infuriating problem is that when I attach my photo **again** , it won’t do it, so I have no way in which to reclaim my account. This situation started a day before FB went down globally, is it a problem on their end? What’s going on?