# Fuck Comcast's Automated Phone Service

**URL:** <https://boards.straightdope.com/t/fuck-comcasts-automated-phone-service/635000>\
**Category:** The BBQ Pit\
**Created:** [September 17, 2012, 7:53pm UTC](https://boards.straightdope.com/t/fuck-comcasts-automated-phone-service/635000 "2012-09-17T19:53:50Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![fumster](https://avatars.discourse-cdn.com/v4/letter/f/e9c0ed/32.png) [@fumster](https://boards.straightdope.com/u/fumster)\
**Post date:** [September 17, 2012, 7:53pm UTC](https://boards.straightdope.com/t/fuck-comcasts-automated-phone-service/635000/1 "2012-09-17T19:53:50Z")

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Oh, good God. Do companies not realize that people have cell phones numbers whose area code may not reflect their current address? Or that you might want to call from a number that is not associated with the account?

I’m trying to arrange to disconnect service for a deceased relative and the assume that since I am calling from an Oregon number I must want to talk with an Oregon service representative. After I navigate 5 levels of phone menu hell I finally get a person that can’t help me with service in Massachusetts. When they transfer me the first time I get disconnected and have to do it all over again. Then when I called for a follow-up I have to go through it yet another time.

It’s 2012, don’t companies know that people with cell phones don’t change their numbers when they move?