# Gmail Problem **URL:** \ **Category:** Factual Questions\ **Created:** [February 24, 2009, 12:28pm UTC](https://boards.straightdope.com/t/gmail-problem/487185 "2009-02-24T12:28:56Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![BarnOwl](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@BarnOwl](https://boards.straightdope.com/u/BarnOwl)\ **Post date:** [February 24, 2009, 12:28pm UTC](https://boards.straightdope.com/t/gmail-problem/487185/1 "2009-02-24T12:28:56Z")
When I try to access my Gmail account from my desktop computer I get the following error message: We’re sorry. It seems there is a problem. Please try using Gmail with a supported browser. If you’re encountering this error while using a supported browser, we suggest alerting your Internet Service Provider (ISP) that a proxy is failing to accept cookies on HTTP redirects/ Click here to return to Gmail. You’ll need to sign in to your account again. In the past, I tried calling ATT but at the time I was using a Beta version of Firefox that they couldn’t handle. I now have: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6 But ATT was closed until 8 am when I just called. Can anyone help? ---
**Author:** ![willthekittensurvive](https://avatars.discourse-cdn.com/v4/letter/w/91b2a8/32.png) [@willthekittensurvive](https://boards.straightdope.com/u/willthekittensurvive)\ **Post date:** [February 24, 2009, 12:31pm UTC](https://boards.straightdope.com/t/gmail-problem/487185/2 "2009-02-24T12:31:28Z")
actually having the same trouble here but I got > [@](#): > > We’re sorry… > … but your query looks similar to automated requests from a computer virus or spyware application. To protect our users, we can’t process your request right now. > > We’ll restore your access as quickly as possible, so try again soon. In the meantime, if you suspect that your computer or network has been infected, you might want to run a virus checker or spyware remover to make sure that your systems are free of viruses and other spurious software. > > If you’re continually receiving this error, you may be able to resolve the problem by deleting your Google cookie and revisiting Google. For browser-specific instructions, please consult your browser’s online support center. > > If your entire network is affected, more information is available in the Google Web Search Help Center. ---
**Author:** ![Baron\_Greenback](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/baron_greenback/32/48_2.png) [@Baron\_Greenback](https://boards.straightdope.com/u/Baron_Greenback)\ **Post date:** [February 24, 2009, 12:32pm UTC](https://boards.straightdope.com/t/gmail-problem/487185/3 "2009-02-24T12:32:32Z")
It’s been down all over the place for a couple of hours check the status page for updates > **[Gmail Help](https://support.google.com/mail/)** > > Official Gmail Help Center where you can find tips and tutorials on using Gmail and other answers to frequently asked questions. ---
**Author:** ![willthekittensurvive](https://avatars.discourse-cdn.com/v4/letter/w/91b2a8/32.png) [@willthekittensurvive](https://boards.straightdope.com/u/willthekittensurvive)\ **Post date:** [February 24, 2009, 12:33pm UTC](https://boards.straightdope.com/t/gmail-problem/487185/4 "2009-02-24T12:33:38Z")
> [@Struan](#): > > It’s been down all over the place for a couple of hours check the status page for updates > > [Gmail Help](http://mail.google.com/support/) hmm seems to work now…yay ---
**Author:** ![BarnOwl](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@BarnOwl](https://boards.straightdope.com/u/BarnOwl)\ **Post date:** [February 24, 2009, 12:35pm UTC](https://boards.straightdope.com/t/gmail-problem/487185/5 "2009-02-24T12:35:17Z")
> [@Struan](#): > > It’s been down all over the place for a couple of hours check the status page for updates > > [Gmail Help](http://mail.google.com/support/) But I’m getting my gmails – from you and **will the kitten survive?** , for example – right now, so that’s not the problem. And I’m hoping the tips we get here will help other Gmail complainants. ---
**Author:** ![Baron\_Greenback](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/baron_greenback/32/48_2.png) [@Baron\_Greenback](https://boards.straightdope.com/u/Baron_Greenback)\ **Post date:** [February 24, 2009, 12:39pm UTC](https://boards.straightdope.com/t/gmail-problem/487185/6 "2009-02-24T12:39:50Z")
> [@BarnOwl](#): > > And I’m hoping the tips we get here will help other Gmail complainants. Earlier, the web interface was down/malfunctioning. People receiving their mail via POP or IMAP were unaffected. Some phone widgets seemed to be working also. Having said that my web interface is now back up and running. ---
**Author:** ![BarnOwl](https://avatars.discourse-cdn.com/v4/letter/b/e95f7d/32.png) [@BarnOwl](https://boards.straightdope.com/u/BarnOwl)\ **Post date:** [February 24, 2009, 12:44pm UTC](https://boards.straightdope.com/t/gmail-problem/487185/7 "2009-02-24T12:44:06Z")
> [@Struan](#): > > Earlier, the web interface was down/malfunctioning. People receiving their mail via POP or IMAP were unaffected. Some phone widgets seemed to be working also. > > Having said that my web interface is now back up and running. And I’m currently accessing my Gmail without the damned error message—like there is no glitch whatever. My problem, obviously, is in and out, off and on.