# Google Mail Access Problem

**URL:** <https://boards.straightdope.com/t/google-mail-access-problem/746264>\
**Category:** Factual Questions\
**Created:** [February 16, 2016, 2:50pm UTC](https://boards.straightdope.com/t/google-mail-access-problem/746264 "2016-02-16T14:50:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jinx](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@Jinx](https://boards.straightdope.com/u/Jinx)\
**Post date:** [February 16, 2016, 2:50pm UTC](https://boards.straightdope.com/t/google-mail-access-problem/746264/1 "2016-02-16T14:50:05Z")

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I am trying to find a login page to access my existing Google (gmail) account. I was just there, but I forgot my password. After having my password reset, every Gmail access webpage is acting like I am a new account, but it knows my gmail account is already in use! What the heck is going on here? How do I access the login page for existing accounts (on a PC, not by Smartphone…if it matters) 😕

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**Author:** ![dolphinboy](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dolphinboy/32/330_2.png) [@dolphinboy](https://boards.straightdope.com/u/dolphinboy)\
**Post date:** [February 16, 2016, 3:10pm UTC](https://boards.straightdope.com/t/google-mail-access-problem/746264/2 "2016-02-16T15:10:05Z")

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Go [here](https://www.google.com/intl/en/mail/help/about.html)and click on “Sign in” next to the “Create an Account” button. That page should allow you to log in. I am using Chrome on Windows 7.

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**Author:** ![Jinx](https://avatars.discourse-cdn.com/v4/letter/j/c6cbf5/32.png) [@Jinx](https://boards.straightdope.com/u/Jinx)\
**Post date:** [February 16, 2016, 3:32pm UTC](https://boards.straightdope.com/t/google-mail-access-problem/746264/3 "2016-02-16T15:32:55Z")

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> [@dolphinboy](#):
>
> Go [here](https://www.google.com/intl/en/mail/help/about.html)and click on “Sign in” next to the “Create an Account” button. That page should allow you to log in. I am using Chrome on Windows 7.

Ah! That could be part of the problem. I am using IE 7, I think? Not on my home PC, at present…but I really need access right now. Thx!

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**Author:** ![dolphinboy](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dolphinboy/32/330_2.png) [@dolphinboy](https://boards.straightdope.com/u/dolphinboy)\
**Post date:** [February 16, 2016, 4:37pm UTC](https://boards.straightdope.com/t/google-mail-access-problem/746264/4 "2016-02-16T16:37:57Z")

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> [@Jinx](#):
>
> Ah! That could be part of the problem. I am using IE 7, I think? Not on my home PC, at present…but I really need access right now. Thx!

It also works on IE 11 and Mozilla Firefox 44. It may be time to upgrade your browser.