# Got locked out of my Outlook email account

**URL:** <https://boards.straightdope.com/t/got-locked-out-of-my-outlook-email-account/834613>\
**Category:** Miscellaneous and Personal Stuff I Must Share\
**Created:** [May 27, 2019, 8:08pm UTC](https://boards.straightdope.com/t/got-locked-out-of-my-outlook-email-account/834613 "2019-05-27T20:08:43Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Rick\_Kitchen](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rick_kitchen/32/522_2.png) [@Rick\_Kitchen](https://boards.straightdope.com/u/Rick_Kitchen)\
**Post date:** [May 27, 2019, 8:08pm UTC](https://boards.straightdope.com/t/got-locked-out-of-my-outlook-email-account/834613/1 "2019-05-27T20:08:43Z")

</div>

Last night I got an email saying somebody had tried to log in to my Hotmail/Outlook email address. Today, when I try to get in, I’m asked to Verify my account. So I go through the process of Verifying my account:  
1-Have them send a code to my alternate email address, which is already in their records.  
2-Go and get the code, then go back to the Microsoft Verify page and enter the code they sent me.  
3-Create a new password.  
4-Log in again.

And I get the locked out/Verify message all over again. I’ve done this six times now.

I found Microsoft customer support’s automated help system, which just sends me to the Verify page again. I tried to contact a live person, by phone or by chat, but in every attempt, they want me to log in to my Microsoft account. That’s my problem, I can’t log in to my account.

I found a page where people talk about Microsoft problems, and have found a couple of other people with the same verification runaround, but no solutions.

Any ideas?