Sorry you had that experience with citibank. FWIW, I didn’t actually originate my loan with them - I can’t actually remember who the originator was, but it was smaller, local bank. They just sold it immediately, and citimortgage ended up as my processor, and did the job competently for 11 years.
As for the refinancing - I’m on an ARM, so the rate’s been quite reasonable, and I perpetually think I’m going to move and sell the place. So I haven’t gone through the hassle of a refi. I also haven’t moved.
You can refi your mortgage, that’ll bring it back to the original bank, at least until (or if) they resell it. If they sell directly to Greentree, it’ll probably just happen again in the next few months or years, but in all likelihood it it was probably bought and sold a half dozen times before it made it there so there’s a good chance it won’t happen again. You could ask them (I’d go to a branch and ask for a mortgage banker), but I’d be surprised if someone that ‘low’ knew for sure what happened. OTOH, if the mortgage banker did happen to know that, yes, they do sell directly to Greentree you could let them knew that what a terrible job they did [pause and see if they offer you anything] and tell them that’s why you’re going to refi with another bank. Even if you don’t refi, it’s good to let them know how unhappy you’ve been.
I received notice last month that my mortgage was being transferred from Greentree to Bank of America (after having it been transferred to Greentree FROM Bank of America the year prior). I made my first payment to BoA on October 1st (I’m NEVER late on my mortgage) and today received a statement telling me that I owe double my house payment on Nov. 1st (over 1400.00). I call BoA and she goes through my account, puts me on hold, comes back after a while and sheepishly tells me that the extra that I owe is for an “Acquisition fee” and that her supervisor will call me back. They can’t charge me for that, can they? I’ve been through a million transfers. My loan was transferred from Countrywide, to Boa, to Greentree and back to Boa, I have never seen a “fee” for this.
Talked to the “supervisor” yesterday from Bank of America and they’re going to talk to Greentree to figure out what this “fee” is, even though the first BoA Rep specifically told me it was an “Acquisition fee”.
No, you shouldn’t get charged for that, sounds like a mistake. Either just a random mistake or an internal charge that the banks pay that somehow made it on to your bill. If you don’t hear back within 24 hours or so, I’d call back and as soon as you get a person on the line, I’d ask for a supervisor and explain what’s going on. They’ll probably tell you they’re still working on it or waiting to hear back from it, and they probably are, but just tell them 'the due date is coming up and I need to get this taken care of.
After they get it taken care of, ask them to issue you a new statement with the correct balance due for the month.
Clearly you’ve just been double billed… Maybe they gave a whole bunch of the mortgage acquisition customers an extension … The only reason I say that is I can imagine an extension is done by cancelling the last months charge and then creating new charges this month. The error may be that they did it for you at all, since you had already paid. Or not making it clear what it meant to you. Perhaps the explanation of this process was sent to people who needed the extension.