Grocery Store Gimmicks....I HATE THEM!

The name is almost completely irrelevant to the retailer, so nobody is “beating the system” by giving a fake name. They want to understand how customers shop - what their buying patterns are, what they buy with what, how promotions affect their buying habits and so forth. Whether the name on the card is M. Mouse or Joe Schmo is irrelevant to that analysis.

Retailers may use phone numbers to aggregate multiple accounts into a single “household” bucket for analysis purposes. Giving a fake phone number would obviously affect that data. However, the vast majority of people will not try fool the system so the data is mostly valid.

One of the driving factors behind loyalty cards is to avoid giving discounts to people who were going to pay full price anyway. Nearly all a supermarket’s profits come from the regular customers. Shoppers that just drop in to buy the things on offer are bad for business. These shoppers are called “cherry pickers”. The original idea was to limit discounts to “loyal” customers by giving them a loyalty card. Of course, what happens now is that the cherry pickers will get a card for every chain. Plus the retailer would rather give out a new or temporary number to a shopper rather than risk their being irate.

Unfortunately it is up to the store and depends on the item.

Some items are marked 2 for $5 and if you buy 1 or 10 you get them at the $2.50 price. They do this because like stylize said it makes people tend to buy the 2…

In the instance of BOGO (where I worked) you bought one and then the second was free. Sometimes you could mix and sometimes you couldn’t but it was generally on the sign.

Then there were ‘supersavers’ that were 2 for $5.00 but if you bought one you had to pay the full price of $3.00 for the item. These items had special signs but still confused a lot of shoppers…

Now they use the cards… the tags have a little sign that says sale price will only ring with card.

Isabelle

No, I are awful. She are awful, too.

The gimmick that realy irritates me is the “Save 75¢ Now!” coupon stuck on the package. They’re supposed to take it off at the register and scan it at thime of purchase, but I can’t tell you how many times I have come home and seen the sticker still on the package as I unpack. I know I should try to keep track when I buy the stuff, but I invariably buy groceries after work when I’m tired and sore and just wanting to get out of there. It seems like it should be the cashier’s responsibility to see these coupons and give you credit for them.
How about it, ** Mr Jim **? ** tanookie **? Any other grocery store people? Is this my fault entirely, or is the cashier dropping the ball? Are you instructed to watch out for them?

I’ve shopped at a major drug store chain (one that does not have a savings card) which rang up BOGO items at half-price each but that was a couple of years ago. Things may have changed since then.

If I really want that coupon as a customer I take it off myself.

When I cashiered I tried to notice those things (and if I had a bagger with a clue they tried too) but since we were timed from the first item we scanned through until we hit the total button on our register the cashiers don’t always catch the coupons.

Odds are an item doesn’t have a coupon and with the packaging being as colorful as it is… in the half second it is in my hand as I run it by the scanner I’m not likely to see the coupon.

Shop someplace often enough and you will get to know the cashier’s habits. You know the line where the cashier will practically inspect all items for 3 seconds as she scans. You grow cobwebs as you wait and you get irritated by her meticulousness but she never misses a coupon.

Then there was my line. I had one of the best scan times in the store. I also completely unconsciously would test the tightness of the top of every chemical that came across my belt. I caught as many of the mistakes as I knew about. (Our sales started on a Sunday, I kept a flyer at my register to help with price checks on sale stuff, and if I had something ring up wrong more than say 4 times in a shift I kept a lookout for those items all day - saved my customers and myself some time) I had customers who would take my line no matter how long as they knew it moved consistently and efficiently. Even if I had no packer! (I also had a small fan club as I was one of the last generation checkout employees that had any bagger training so I packed well… none of this two or three items per bag crap)

Unfortunately try as hard as I might… I can’t catch all computer errors, coupons, price problems, open/damaged containers… I’m only human. And I got yelled at by my share of customers. And I remembered them equally as well as I remembered my good customers. The ones who I cared if they had a nice day or not :wink:

You as the customer need to be somewhat responsible for your service. Unsatisfactory service? Find a manager… a real one not a kid playing manager who is no more than a clerk with some keys. Good service? Be nice to that employee. BE REALISTIC ABOUT YOUR EXPECTATIONS :slight_smile: If I am doing all I can to help you and it is not enough… that’s not necessarily a flaw on my part! Have a special requirement? Please tell me up front… this is one of the reasons for greeting all customers… it establishes communication and allows the customer to say ‘Oh, Hi, I’m fine thanks and could I get that bagged light/heavy/paper/plastic?’

Got carried away there for a sec :wink: Hope I answered the original question…

have to interject a rant about a certain grocery store - Safeway I think it was, it was in England. They would consistently - and I mean, almost every time I went in - put a sign like

HALF OFF BRAND ABC FROZEN DINNERS Spinach Lasagne

in front of a display of Brand ABC Frozen Dinners - Spinach Mannicotti. No lasagne in sight. So of course you would pick one up and not realize until it was scanned that the sign was not relevant to the product available. Of course it’s a case of caveat emptor but it just seems mean-spirited to me. Happened so often I stopped shopping there.

That is a key issue. The POS systems used by the big supermarket chains are capable of much more sophisticated pricing than you actually see. Almost all the supermarkets mentioned in this thread use the IBM Supermarket Application. If anyone is really interested in the pricing it supports, download ftp://ftp.software.ibm.com/software/retail/pubs/sw/apps/supermkt/Eama0803.pdf and see “Computing Prices” on page 8-9.

One of the chains mentioned several times in this thread implemented a new discounting program some 5 or 6 years ago. It was very powerful and the marketing people were excited that you could do things like “buy two large packs of Lays, one ranch dip and get 75 cents off pretzels, limit two”. They quickly found that they just confused the hell out of the customers and reverted to “75 cents off pretzels”.

The ability to have more than one different item in a pricing deal, such as different flavors, is certainly possible using a function called “mix and match”. The problem is that it is a lot more work for the retailer. It is very easy just to support an exact match on items because all you have to do is look for identical UPCs. However, to “mix and match” UPCs requires the retailer to configure all of the UPCs that are valid in every offer.

Most of the major drug chains (CVS, Eckerd, Walgreens, Longs) use the IBM Chain Drug Application. They would need to modify it to support BOGO, so maybe this chain had not done so.

But, yet, if you find at the store you shop at that this is NOT the case, over and over again, would it not make sense that you adjust your expectations?

If a grocery store uses consistent wording and applies their policies consistently, you only get to get upset the first time they don’t live up to your expectations. After that, you’d better apply a little brainpower and figure out the system. Or you can always assume the strictest interpretation and never be disappointed. Or you can ask a clerk or a manager what their policy is.

Or you can stick doggedly to your original expectations and be a whiney pain in the ass if they don’t turn out to be correct.

Now, on the other hand, if the store is inconsistent about their special offers, you certainly have grounds for a complaint. But that doesn’t seem to be what people are complaining about here: “I expect BOGOF to apply to ALL THE DIFFERENT KINDS and it DOESN’T, no matter HOW MANY times I try! WAAAAAAA!” I mean, duh!

I shop at Raley’s. No club cards, good service, a good deli and butcher, and great deals–often even better than what you can get with a card somewhere else. I just wish they were in Pennsylvania.

I don’t think it’s anyone’s “fault”. We are told to look out for them and we try but we aren’t perfect and sometimes it’s hard to notice when you are typing/scanning/packing/chatting with the customer. I know that I appreciate being given all coupons before hand or as I scan it so I don’t have to search for the products after packing them to verify it’s the correct product.

We have a very strict policy at our store: if we miss it we’ll take the coupon anyway and give you the cash value. We get our money back anyway, it’s nothing to us.

Ugh. I HATE those damn cards. When my local Albertson’s started using them, I emailed the company to tell them that I would now be driving about 5 miles out of my way to use a store that didn’t try to extort my personal information out of me.

Then I moved, and the only store within 15 minutes of my house was a card-user, so I had to go there. Luckily, I managed to get a card that was free of any information. I picked up an application, with the cards attached, and took it home. I threw away the application and have been using the card ever since with no problems.

But they’re starting to make it even worse. Now, it’s not enough to just have the damn card. They’ve started a “pet club” and a “photo club” and a “prescription club” and, for all I know, an “adult diaper club.” If you sign up for the damn club (and I don’t know what they want out of you to do so), you will then be granted the privelege of using your damn card on those particular products.

Bastards.

While it is certainly the cashier’s responsibility, it will be to your benefit to make their life easy by taking the coupon off or pointing it out. Similarly, if I have bulky items in a cart, such as on a trip to The Home Depot, I will arrange the items so that the UPCs are easily accessible to the operator. Yes, it is their job to find the UPC wherever it is, but if I make the job easier, I’ll be through the checkout line more quickly.

I’m not sure that I understand what you’re complaining about, Isabelle. The things in your OP aren’t “gimmicks” as much as legitimate deals for those who wish to take advantage of them. You complain “Just offer me groceries at the lowest possible price.” They are. I’m sure you know that grocery store margins are razor-thin. They offer super-low prices and some special deals sometimes because it gets people in the door.

If the terms of the BOGOF offer are on the sale sign and in the flyer, then it’s up to you to choose the right things. As Podkayne said, if your store is consistent in the way it does things, then you should change your expectations. At my regular store, some of the things marked “2 for $3.00” will ring up for $1.50 if you purchase just one. With others, the signs are clearly marked “Must buy 2.” I have no problem with that–if they can offer an extra-low price by requiring you to buy more units, then that’s okay with me. I can choose to take advantage of the deal or not. My store sometimes offers 10 oz. blocks of cheddar cheese at “3 for $5.00, must buy 3.” That works out to about $2.60 per pound for very good quality cheese if I’m willing to buy the three blocks. That’s a great buy. But even at the regular price, that cheese is only $4.00 per pound, which is damn cheap in any case. It’s a win win situation. It’s not a matter of expensive vs. cheap cheese. It’s a matter of cheap vs. really cheap cheese. Everybody wins, except maybe the dairy farmers.

And you’re free to not cut the coupons if you want. They can’t just offer everything at the lower price. They must find some advantages in offering especially good deals to some people some of the time. For example, I’ve gotten some especially good coupons lately from the thingie that prints out at the cash register–$2.00 off any meat, $2.00 off any laundry detergent, $1.00 off your next shopping order, etc. That’s free money! I’ll take it. They couldn’t afford to give $2.00 off meat to everyone who buys meat. But giving out the occasional incentive builds loyalty and also simply makes people a little happier with the store.

As for the cards–I dislike them too. But I wonder if these extra-high value coupons are in any way linked to my consistent use of my card. Anyone know?

I had to laugh at what dantheman said about his supermarket always playing “crappy Muzak.” I guess I’m lucky. Mine plays decent non-offensive rock and pop. It really makes the shopping experience more pleasant. Today I found myself singing and dancing with the BeanSprout in the bread aisle to “Sultans of Swing.”

I have to disagree with those people who assume that the cashier doesn’t care about you. In contrast to what Isabelle said, asking how you are may not just be “idle chit chat.” If you’re a generally pleasant regular customer, they may well care about how you’re doing. I never worked in a supermarket, but I worked in a big chain drugstore for 2 years, and I certainly enjoyed seeing (most of) the regular customers. My regular supermarket doesn’t have any of those silly “customer service” requirements like greeting the customer in a certain way or anything. But many of the workers there know me by sight, treat me very nicely, and will wave or say hi or joke with me even if they’re not waiting on me. If I’m there alone, they’ll often ask after the Sprout. If he’s there, they’ll come over to talk to him. I guess to them I’m a cheerful customer with a cute and friendly baby. I’m sure they don’t stay awake at night wondering about my welfare, but when one of them asks “how are you,” they’re genuinely hoping that I’m well. And every now and then, if I’ve been having a horrible day, I’ll tell them so, and they’ll commisserate and say that they hope things get better. Sometimes a little bit of sympathy from the supermarket cashier really does make me feel better. :slight_smile:

bump: I find what you said really insulting. “Stupidity and ignorance?” The folks that work in my store may or may not be well educated, but they’re far from stupid and ignorant. One of the reasons I like going to that store is that the workers tend to be competent, knowledgable, and professional.

And in case any of you are wondering where the heck this wonderland of low prices, competent workers, decent music, and since I haven’t mentioned it before–super-short lines is: It’s not some fancy place. It’s the ugly old Pathmark in Garwood, NJ. Just goes to show you–you can put in 17 aisles of gourmet cheeses, a sushi bar, and a full-scale homeopathic pharmacy, but nothing beats plain old good service and management.

Isabelle, if you are still annoyed even though the milk is less than $4, abundant, homogenized, pasteurized and sorted according to the amount of cream that you want – then the source of your displeasure is not really that grocery store, the cashiers or the prices.

I’m not saying that as a criticism – just a clue.

Crappy Muzak and nonoffensive rock are almost the same thing, in my book. Bland, boring, generic.

I’m sorry that there aren’t HEB’s enough for all of you. sigh It’s so sad. I love HEB. No cards, no gimmicks, no “Buy One Get One Free Of This One Item You Don’t Really Want Or Pay Out The Ass For The Brand You Do Want” crap. Like Albertson’s. (We here in San Antonio hated Albertson’s so much that they are all gone now. Each and every last one of 'em.)

HEB is just a normal, friendly grocery store with low prices, good selection, and enough cashiers to go around, even during peak times. I’ve shopped at Albertson’s, Krogers, Fiesta, Auchan, etc…and HEB beats them all, hands down. I love them so much that I’d drive out of my way to get to one, even if there was an Albertson’s right up the road from my house.

And for people who are mean or rude or short with grocery store clerks…get a life. I’ve never had that job, but I can imagine it’s frequently really awful; I’ve seen too many women throwing tantrums about things that are beyond the clerk’s control to think otherwise. And what about those people who sit there and sigh and moan and make rude remarks under their breath during a price-check? Why is that the clerk’s fault? Take it up with the manager, who gets paid more to listen to customers bitch, or shop elsewhere if it really bothers you.

People who are mean or condescending or rude to those in customer service are doing it just because they can get away with it. Nine times out of ten, the problem is not the clerk’s fault, and anyone who feels better b/c they were able to “bitch out” their clerk is just a shitty person.

Are you saying Dire Straits is akin to Muzak? 'Cause that’s just crazy talk.

It is when they remove the vocals, which they do with some regularity. But no, not when it’s the regular ol’ song.