# have you been screwed by virgin mobile **URL:** \ **Category:** The BBQ Pit\ **Created:** [November 14, 2013, 8:32pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928 "2013-11-14T20:32:18Z")\ **Posts on this page:** 12\ **Page:** 2
**Author:** ![El\_Kabong](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/el_kabong/32/496_2.png) [@El\_Kabong](https://boards.straightdope.com/u/El_Kabong)\ **Post date:** [November 15, 2013, 12:17pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/21 "2013-11-15T12:17:16Z")
> [@robby.1911](#): > > I finally got my act together and left virgin mobile. these people have so many ways to steal your money it is mind boggling. anyway, I cancelled my service on the day the next payment was due. but, they say a phone call was made before the service could be cancelled. wait a minute!!! okay so refund me the 58.30. can’t do that because I made a phone call. okay, so give me a partial refund. can’t do that because you made a phone call. They were just messing with you. Actually, the charge was a fine for failing to capitalize the first letter of a sentence. You’re lucky they don’t charge by each sentence where you’ve done that. ---
**Author:** ![grama](https://avatars.discourse-cdn.com/v4/letter/g/7cd45c/32.png) [@grama](https://boards.straightdope.com/u/grama)\ **Post date:** [November 15, 2013, 1:05pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/22 "2013-11-15T13:05:44Z")
Just another happy virgin mobile client passing by. ---
**Author:** ![Edward\_The\_Head](https://avatars.discourse-cdn.com/v4/letter/e/ce73a5/32.png) [@Edward\_The\_Head](https://boards.straightdope.com/u/Edward_The_Head)\ **Post date:** [November 15, 2013, 1:16pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/23 "2013-11-15T13:16:43Z")
I’ve been using Virgin Mobile for 10+ years. I’ve only ever had a couple of problems with them, and they have fixed them pretty quickly. The worst I can really say about them is that they send me a couple of texts and emails like two weeks before they are going to charge me. It gets annoying since they do it 2-3 times every month. Other then that I love the $35 a month for my plan. ---
**Author:** ![VinylTurnip](https://avatars.discourse-cdn.com/v4/letter/v/b2d939/32.png) [@VinylTurnip](https://boards.straightdope.com/u/VinylTurnip)\ **Post date:** [November 15, 2013, 1:24pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/24 "2013-11-15T13:24:25Z")
> [@drewtwo99](#): > > Just checking in here. > > -drewtwo99, possibly the only happy BoA customer in existence So all those times they made a crappy change to their terms of service or raised their fees to “better serve our customers”— they meant _you_? ---
**Author:** ![Dorjan](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dorjan/32/12440_2.png) [@Dorjan](https://boards.straightdope.com/u/Dorjan)\ **Post date:** [November 15, 2013, 3:10pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/25 "2013-11-15T15:10:17Z")
Sorry dude, Virgin Mobile rocks. ---
**Author:** ![Dervorin](https://avatars.discourse-cdn.com/v4/letter/d/eb8c5e/32.png) [@Dervorin](https://boards.straightdope.com/u/Dervorin)\ **Post date:** [November 15, 2013, 3:45pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/26 "2013-11-15T15:45:19Z")
> [@Dorjan](#): > > Sorry dude, Virgin Mobile rocks. > [@grama](#): > > Just another happy virgin mobile client passing by. > [@Edward\_The\_Head](#): > > I’ve been using Virgin Mobile for 10+ years. I’ve only ever had a couple of problems with them, and they have fixed them pretty quickly. The worst I can really say about them is that they send me a couple of texts and emails like two weeks before they are going to charge me. It gets annoying since they do it 2-3 times every month. Other then that I love the $35 a month for my plan. > [@pohjonen](#): > > I’ve been using them for about five years without problems. Not unhappy at all. > [@Dr.Drake](#): > > I’ve been really happy with them as well. > [@Annie-Xmas](#): > > Another happy Virgin customer here > [@Zebra](#): > > I’ve been very happy with them. > [@Antigen](#): > > Nope, I’ve been very happy with them. Is this the politest Pit thread ever? Even the disagreement is polite. WTF? I DEMAND PROFANITY! OUTRAGE! CYNICISM! AD HOMINEM ATTACKS! DISGRUNTLEMENT AND DISAPPROVAL! ---
**Author:** ![Zakalwe](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zakalwe/32/270_2.png) [@Zakalwe](https://boards.straightdope.com/u/Zakalwe)\ **Post date:** [November 15, 2013, 4:35pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/27 "2013-11-15T16:35:44Z")
In fairness to the OP, he is like, 102 years old based on user name, so cut the guy some slack about not planning ahead. Probably doesn’t even buy green bananas any more. Oh sorry, **Dervorin**. Fuck, fuck, FUCK! Better? ---
**Author:** ![Dervorin](https://avatars.discourse-cdn.com/v4/letter/d/eb8c5e/32.png) [@Dervorin](https://boards.straightdope.com/u/Dervorin)\ **Post date:** [November 16, 2013, 1:40pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/28 "2013-11-16T13:40:58Z")
> [@Zakalwe](#): > > In fairness to the OP, he is like, 102 years old based on user name, so cut the guy some slack about not planning ahead. Probably doesn’t even buy green bananas any more. > > Oh sorry, **Dervorin**. Fuck, fuck, FUCK! Better? Hah. Profanity. It’s a start; I look forward to the follow-up posts that outline the outrage, cynicism and the rest of my list of demands. I’ll be waiting right here. ---
**Author:** ![Taber](https://avatars.discourse-cdn.com/v4/letter/t/ac91a4/32.png) [@Taber](https://boards.straightdope.com/u/Taber)\ **Post date:** [November 16, 2013, 9:06pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/29 "2013-11-16T21:06:36Z")
I did have a shitty customer service experience\* with Virgin once, but the issue was eventually resolved, and you can’t beat $25 a month for data. \*of the too much time on the phone variety, not the charged too much/fraudulently ---
**Author:** ![YWalker](https://avatars.discourse-cdn.com/v4/letter/y/6f9a4e/32.png) [@YWalker](https://boards.straightdope.com/u/YWalker)\ **Post date:** [November 16, 2013, 10:31pm UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/30 "2013-11-16T22:31:00Z")
> [@obfusciatrist](#): > > Yes, so now I just call them Mobile. 😛 To continue making this the least satisying pit thread ever, I’ll add that I’m on the same $20 every 3 months plan for my flip phone. My sons are on the $35/mo smart phone plan. We went with Virgin Mobile in the first place because it was all pre-paid so they couldn’t get into any of the horrendous cell phone billing fiascos that I’d see the kids of my friends and co-workers going through. We’ve been very happy with Virgin Mobile. ---
**Author:** ![aurora\_maire](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/aurora_maire/32/328_2.png) [@aurora\_maire](https://boards.straightdope.com/u/aurora_maire)\ **Post date:** [November 17, 2013, 12:45am UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/31 "2013-11-17T00:45:07Z")
I’ve been with them for seven years and I DO have a complaint! (Ok, it’s not a really big one but it is a complaint.) I have the $20 every 90 days plan. Last spring they did some upgrade and it has screwed up my account. A couple days before my payment is due I get a text that they will be adding money to my account. But on the due date, I can’t make calls because I apparently haven’t paid. I call and they get the phone reset. Customer service blames the upgrade for causing the issue. So damn the fucking upgrade that has caused me to have to deal with this shit every fucking 90 goddamn days! 😃 ---
**Author:** ![Seanette](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/seanette/32/9139_2.png) [@Seanette](https://boards.straightdope.com/u/Seanette)\ **Post date:** [December 14, 2013, 1:37am UTC](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928/32 "2013-12-14T01:37:20Z")
> [@Edward\_The\_Head](#): > > I’ve been using Virgin Mobile for 10+ years. I’ve only ever had a couple of problems with them, and they have fixed them pretty quickly. The worst I can really say about them is that they send me a couple of texts and emails like two weeks before they are going to charge me. It gets annoying since they do it 2-3 times every month. Other then that I love the $35 a month for my plan. I agree with all of this except duration (we’ve had VM for about nine years now). Not so thrilled with my current phone, planning to upgrade when money allows (the Motorola Triumph is NOT that good a device). [Previous page](https://boards.straightdope.com/t/have-you-been-screwed-by-virgin-mobile/673928.md?page=1)