# Hertz billing error: what do I do? **URL:** \ **Category:** In My Humble Opinion\ **Created:** [November 5, 2018, 7:02pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032 "2018-11-05T19:02:42Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![kayaker](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kayaker/32/441_2.png) [@kayaker](https://boards.straightdope.com/u/kayaker)\ **Post date:** [November 5, 2018, 7:02pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/1 "2018-11-05T19:02:42Z")
I flew to Florida in September to attend my son’s wedding. I flew to Gainseville, where I rented a car from Hertz, which I drove to Panama City Beach. It was a 4 hour drive each way. I paid with a credit card. I elected to buy the tank of gas the car came with ($32) so that I could return the vehicle without worrying about how much gas was in the tank. I never really looked into what I was paying per mile. I declined any extras (insurance, etc). When I returned the car I parked and used their key drop. Today I paid my credit card bill. Hertz charged me $32 for gas plus $9.35 for mileage. I never bothered to look at how many miles I put on the car, but their calculation is obviously incorrect. What do I do? ---
**Author:** ![Procrustus](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/procrustus/32/2994_2.png) [@Procrustus](https://boards.straightdope.com/u/Procrustus)\ **Post date:** [November 5, 2018, 7:20pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/2 "2018-11-05T19:20:33Z")
I’m not following. They charged you what you expected for gas. What is wrong with the mileage figure? (most Hertz rentals have unlimited mileage, but I’m assuming this one did not) ---
**Author:** ![DCnDC](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dcndc/32/2842_2.png) [@DCnDC](https://boards.straightdope.com/u/DCnDC)\ **Post date:** [November 5, 2018, 7:37pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/3 "2018-11-05T19:37:58Z")
> [@kayaker](#): > > I never bothered to look at how many miles I put on the car, but their calculation is obviously incorrect. By my calculations, Gainesville FL and Panama City are roughly 245 miles apart, depending on route. A 490 mile round trip, for which you were charged an extra $9.35 means they were charging you just under 2 cents a mile. Are you saying they charged you too little? ---
**Author:** ![Spiderman](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/spiderman/32/230_2.png) [@Spiderman](https://boards.straightdope.com/u/Spiderman)\ **Post date:** [November 5, 2018, 7:44pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/4 "2018-11-05T19:44:06Z")
> [@DCnDC](#): > > By my calculations, Gainesville FL and Panama City are roughly 245 miles apart, depending on route. A 490 mile round trip, for which you were charged an extra $9.35 means they were charging you just under 2 cents a mile. Are you saying they charged you too little? My guess is that they gave him 400 or 450 free miles & he was only charged a per mile fee on anything over the number of free miles. **kayaker** , call them. ---
**Author:** ![kayaker](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kayaker/32/441_2.png) [@kayaker](https://boards.straightdope.com/u/kayaker)\ **Post date:** [November 6, 2018, 11:33am UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/5 "2018-11-06T11:33:05Z")
I guess I need to reread everything. They charged me for the tank of gas, cool. But the only other charge was $9.35. I assumed the odometer was misread? If I can rent a car for two cents a mile, sign me up! ---
**Author:** ![DCnDC](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dcndc/32/2842_2.png) [@DCnDC](https://boards.straightdope.com/u/DCnDC)\ **Post date:** [November 6, 2018, 2:05pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/6 "2018-11-06T14:05:19Z")
I would just let it go. You returned the car, they signed it in, you paid up your end, seems to me any billing errors are their problem. ---
**Author:** ![naita](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/naita/32/5862_2.png) [@naita](https://boards.straightdope.com/u/naita)\ **Post date:** [November 6, 2018, 2:43pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/7 "2018-11-06T14:43:34Z")
> [@kayaker](#): > > I guess I need to reread everything. They charged me for the tank of gas, cool. But the only other charge was $9.35. I assumed the odometer was misread? > > If I can rent a car for two cents a mile, sign me up! You mean there were no other charges? No $150 for the day or similar? ---
**Author:** ![kayaker](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kayaker/32/441_2.png) [@kayaker](https://boards.straightdope.com/u/kayaker)\ **Post date:** [November 6, 2018, 3:33pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/8 "2018-11-06T15:33:36Z")
> [@naita](#): > > You mean there were no other charges? No $150 for the day or similar? That’s correct, and that’s what I’m weirded out about. I’m going to wait to see if maybe I used more than one credit card for some reason (reserving the car with one and presenting another when I picked up the car). ---
**Author:** ![markn\_1](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@markn\_1](https://boards.straightdope.com/u/markn_1)\ **Post date:** [November 6, 2018, 4:01pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/9 "2018-11-06T16:01:31Z")
Hertz’s [Terms and Conditions](https://www.vroomvroomvroom.com/terms-and-conditions/united-states/hertz/) says > [@](#): > > Extra miles (if your rental has limited mileage, each additional mile over the limit will be charged at $0.25). Which would imply that you had a limited mileage rental and drove about 37 miles over the limit. You might want to check your contract to confirm that, but I don’t really see anything to worry about. ---
**Author:** ![BeeGee](https://avatars.discourse-cdn.com/v4/letter/b/b5a626/32.png) [@BeeGee](https://boards.straightdope.com/u/BeeGee)\ **Post date:** [November 6, 2018, 7:02pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/10 "2018-11-06T19:02:08Z")
I’m with you, Skeezix. Email Hertz your bill with the following statement: I am closing out my monthly statements. Will you confirm that this is the final bill for the car rental x103472 from mm/dd/yyyy to mm/dd/yyyy? ---
**Author:** ![SmellMyWort](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@SmellMyWort](https://boards.straightdope.com/u/SmellMyWort)\ **Post date:** [November 6, 2018, 8:20pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/11 "2018-11-06T20:20:11Z")
You typically don’t need to submit credit card info when you reserve a rental car unless you take the “pay in advance and save a few bucks” option. ---
**Author:** ![xizor](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/xizor/32/102_2.png) [@xizor](https://boards.straightdope.com/u/xizor)\ **Post date:** [November 6, 2018, 10:43pm UTC](https://boards.straightdope.com/t/hertz-billing-error-what-do-i-do/824032/12 "2018-11-06T22:43:11Z")
Did you go down any toll roads? Last time I rented a car in FLA it came with an EZ Pass already installed.