Hey lady, what the hell is YOUR problem?

The BBQ Pit
61

[QUOTE=Otto]
Well, no, from the perspective of a manager, it’s a choice between appeasing the idiot and leaving a positive impression and telling the idiot to get bent so that the idiot can tell everyone she knows how terrible the place is, how awful the people are and how poorly she was treated so be sure never to eat there again! One dissatisfied customer, despite having no actual reason to be dissatisfied, can do a fair amount of damage by spreading the word of her dissatisfaction.

Of course what managers in this position tend to fail to realize is that the bitch is going to complain about it to all of her friends anyway so the real choice is in how bad the manager wants the “review” to be.
[/QUOTE]

You’re damn right in the second paragraph. Not only is she going to tell her friends how she was treated like shit, she’ll brag about how she got one over and proved her superiority to the manager and the little shit at the till.
But in the real world, based on the OP, it’s a Burger King. I have doubts about her bad-mouthing making much difference in sales. Unless she has some high-placed friends that avoid a Burger King over what she may say. And she would have to have a hell of a lot of high-power friends to sink a franchisee.

And if she has that much power and influence, I can’t imagine she’d be standing in line at a Burger King. The cunt is lashing out at anyone and everything to validate herself. Fuck her. And fuck anyone that listens to her.

And, with luck, whatever news she got from her doc that morning doesn’t have a cure. Learning you have terminal illness 20 minutes prior is the only excuse I can think of for this shit.

62

[QUOTE=Sampiro]
the ones who wait in line for 15 minutes at a McDonalds (which has the exact same menu the world over.
[/QUOTE]

I should get this out of my system while I’m on a roll. This has been an OP brewing in my head for awhile, so may as well get it out of the way.

[To the moron in front of me]

Sweetie. Notice how it’s 12:10 PM? On a Tuesday? You know. A general workday? At the lunch hour? Notice the guys that walk into the restaurant with (literally, sometimes) their money in hand? They have usually 30 minutes from when they leave to when they have to be back (including driving) to get lunch to inhale at their desk or jobsite? Sure, they aren’t more important than you, but use some common sense. Order or get out of the way.

Don’t come in with four 6 year olds, get to the cashier, then decide to ask them what they want!

See the lobby? See all that space behind the cashier’s post? Stand there and let the kids decide what they want. Then get in line. The precious angels won’t die if they don’t get their fries within the next 30 minutes. I know what the joint sells. Before I even leave the office I know what I’m going to get. If I don’t have the exact money, I have a general idea of what it’s going to cost. I don’t dig through a change purse (and old men are guilty of this as well) to come up with enough nickles to pay for a meal.

Lady, if you’re old enough to be in charge of children, you should (I would hope) have a basic idea of the fare offered and get it figured out before you ever pull into the parking lot. I know you’re living in your own special world where nobody but you and your husband’s bank account exist, but we’re trying to get out of a FAST FOOD place, well, fast.

And before anyone gets pissy for the above stereotype, keep in mind if the woman is in a hurry, she should be smart enough to know to have the order ready when getting to the cashier. It’s time management.

My dream is someday the chains set up one or two “express” lanes. Don’t want extra this, or minus that? Step right up. Numer 6? Here’s your change. Number 8? Here’s your change. Now get out of here with your food and go to work.

Oh! Even better! Anyone with two or more kids that don’t know what you want? You get your own lane. One lane. Argue with the kids to pick a burger over nuggets when you get to the order taker! (Holy shit, this may be a “Great Idea”!)

Get all these douchebags to deal with each other and let nature sort them out! Fuck yeah. I’ll give 20:1 that they weed themselves out within 2 weeks. Can you imagine hundreds of self-important fucks in every city arguing with each other how important their time is so they can get to the order taker to ask the little demons what they want?

Well, it’ll take awhile as they’ll keep answering their fucking cell phones to talk to each other about how it’s so cute their kids can’t decide what to order. Meanwhile they’re getting pissed because the only thing the kids are thinking about is getting to the play area and keep interupting the important call they’re on.

I remember when I was driving semi and I was in an OH Turnpike service area once. I was in line to get a Big Mac value meal to go so I could turn the miles to get the fries to a depot in PA. Standing in line not wanting to waste a minute (every minute counts as any trucker will tell you) this kid threw a fit because the fries weren’t ready. There was a big to-do, the parents, instead of making even an impotent effort at controlling the situation, kept coo-ing at the kid trying to placate him.

All the time I’m wondering if I should drag his whiny ass out to the trailer to show him what 48,000 pounds of fries look like.

Of course, I blamed the parents. But dragging them out there would not only result in bail needed, but loss of the load as I wouldn’t have stopped the beat down in time to close the doors befor being cuffed.

Anyway. I’d like the fish value meal. To go. Here’s the money, I’m in a hurry. And can I get the drink cup while I’m waiting? It’ll cut the time.

(That’s a gentle hint to the OP. If it’s to go, give up the cup.) :slight_smile:

63

I didn’t feel like cooking tonight and I was really craving Fish & Chips. So there’s this Long John Silvers/KFC combo place not too far. I’ve never been to LJS before, so I figured I’d give it a go. I get to the counter. I order. I pay. I step to the side. Simple. Easy. Guy behind the counter is very pleasant. I’m waiting for my stuff.

Then. Out of nowhere. The guy jumps from behind the counter, grabs a poor li’l woman who only wanted to have a nice conversation on the phone, and badgers her with questions. Light meat or dark? Original or Extra Crispy? Oh. No. Wait. I got that wrong. Woman on cellphone decides to get on line behind me. When I am done the nice guy behind the counter asks:

Nice Counter Guy: May I help you?
Cell Phone Idiot: yap yap yap on the phone
NCG: Ma’am, may I help you?
CPI: yap yap yap on the phone
NCG (a little louder, but not rude) Ma’am? Ma’am? May. I. Help. You?
CPI: (to phone)tsk hang on a minute. Yeah, chicken. (to phone) blah blah blah
NCG: How many pieces?
CPI: (to phone, slightly exasperated) hang on. Four (as if he were somehow supposed to know that via telepathy or something) (back to phone)
NCG: White meat or dark?
CPI: (to phone) ugh. hang on. again. White.

I’m not going to bother with the rest… But, needless to say, she acted more and more like he was harrassing her with each question. I give him a LOT of credit. He never changed his tone or expression through the whole transaction. People like her are why I could never have a job like that. I would’ve grabbed that phone and dropped it in the deep fryer.

What is with people? It’s just so rude. When I am ordering, paying for groceries, dealing with anyone I don’t answer my phone if it rings. I figure my phone does dial out and I can call them back. OK. That’s not entirely true. I will pick up if it is my Sister, but I answer with “Hang on. Be with you in a second.” and turn my attention back to the person I am dealing with. I know that sounds like I am being rude to the caller, but it is my sister and she does the same to me all the time. LOL - I can just picture my Mother if I answered her that way. I’d get the “Oh. Is that how we answer the phone these days? With “hold on”? Well, that’s just charming.” :stuck_out_tongue:

64

[QUOTE=SpazCat]
The Queen of the Universe’s relative pitched a high holy FIT because she failed the emissions part of the inspection. She loudly declares that HER UNCLE’S shop ALWAYS passed her car, so there is NO REASON for her car to fail. She also mentioned the name of her uncle’s shop. In front of the guy who works for the NCDOT’s inspector training school. As soon as she left, he got on the phone and asked for an immediate audit of HER UNCLE’S shop.
[/QUOTE]

I love it! :smiley: That must have made your fiance’s day.

65

Be nice or be gone.
I used to go to a local bar where the manager would throw people out for being rude and/or unreasonable. This guy was always hot under the collar and would not put up with any shit. We regulars said he would throw someone out once a day just to stay in practice. It was great entertainment and we would never have to put up with the loud, rude, drunk guy thing. I wish more places were like this.

So this guy comes in and orders a vodka & tonic. Barmaid makes the drink in the usual glass. Guy says I do not want it in that glass I want it in a tall glass. So, the barmaid pours the drink into the tall glass in front of him. He says I do not want that drink I want you to make me a new one.

The regulars start chuckling…we know the entertainment is about to start.

Barmaid says there is nothing wrong with this drink.

Guy says I want to speak with the manager.

The regulars are starting to laugh out loud.

Barmaid says I get him for you.

Manger gets the scoop from the barmaid.

Manager grabs drink dumps drink in sink and tells guy to get out of his bar.

Guy says, hey I just wa….

Managers says you do not want me coming over this bar…now get the hell out of here.

Now I know that this sounds a bit extreme, but it was effective. The servers never had to eat shit and they appreciated that.

66

[QUOTE=duffer]
I don’t dig through a change purse (and old men are guilty of this as well) to come up with enough nickles to pay for a meal.
[/quote]

To be fair, it might be the only money he has.

But I fully agree with you that he should have the amount sorted out while he’s in line-- at least within two or three coins, one way or the other.

I get equally irked with those who start writing their checks only once the clerk has fully rung up their purchase. Then, they fumble for their license like it’s the first time they’ve ever been asked, or attempt to show it to the clerk through opaque plastic and then have to claw it out of the holder. (The card would slide easily from the pocket if they didn’t have thirty credit cards and the receipts for everything they’ve purchased in the last three years crammed in behind it.)

They’re usually the ones who also have to balance their checkbook before they step aside for the next customer. They stand there, rooted to the spot in front of the ledge, scribbling in the ledger while the clerk stands there, receipt extended, waiting for her to finish amortizing the interest.

Just like in grocery stores, that won’t work for several reasons:

  1. People will not see/ignore the sign. You could make it six feet high with flashing lights and sirens-- they still won’t see it.
  2. People will assume the sign does not apply to them because they’re
    a. In a hurry, or
    b. Only have a few (dozen) items over the limit, or
    c. They are the most important person in the world.
  3. They will see the sign, acknowledge it, and declare that it’s not a law– no one will stop them if they go through the 10-items-or-less lane with a heaping cart.

I once saw a mother chirp into her phone how adorable it was that Ashley had just toppled a stack of carefully folded clothes. Ashley grinned under the praise. I didn’t follow them through the store, but I probably could have tracked them by their swath of destruction.

67

I forgot to mention (since this is my little Utopia I’m talking about), the express lanes are monitored 24-7 by sharpshooters. Sorry for the omission. :slight_smile:

68

I’ll never forget the jerk who held up the line at Micky’s insisting that they cook up just the meat from a Sausage McMuffin so he could give it to his dog, which was out in the RV. “Just charge me seventy-five cents and give me the patty. All the other stores do.” “Uhhh… the systems not set up so we can do that.” “Can I talk to a manager?”

This, at lunch-time, with a line piling up behind him. What kind of fecking moron orders off-menu at McDonald’s at all, never mind during peak hours.

Hell, who even asks for breakfast items outside of the available times, never mind complicating things by asking for part of an item at a price they dictate themselves?

The worst part? They gave him one – and they didn’t charge him for it, because they couldn’t. I hope that obnoxious, entitled asshole caught pubic lice at a rest area.

69

Larry, he didn’t look like this, did he?

70

[QUOTE=duffer]
Don’t come in with four 6 year olds, get to the cashier, then decide to ask them what they want!
[/QUOTE]

I posted this last summer:

[QUOTE=moi]
When I worked at the video store, I turned closing on time into an art form. At 9:59, the floor would be vaccuumed, the videos would be shelved, and the money would be counted. All I had to do was shut the door and turn out the lights, and I would be out by 10:00:03. The only thing that would fuck up my plan is if a customer walked in at the last minute. Even then, I had mastered the art of “Here, watch House of Games, you’ll love it, no charge, buh-bye.”

Until Greenpeace came in. Fucking Greenpeace. The very thought of them makes me want to drown a seal in motor oil.

Not that these people were rude. Just dumb as ferns. Lobotomized ferns.

Five of them came in at around 9:45. Naturally, they couldn’t agree on any movies to watch. All they could agree on was that they wanted 4 movies. No, 5. Wait, no, just 4. Or 5. Can we use your phone?

So I stood there and watched this moronicized greenery argue endlessly about every single film they wanted watch, but no, I’ve seen that, and that one doesn’t look very good, and on and on and on until the wee small hours of the morning. It was rather amazing to see snails racing up and down the sidewalk as these green fucks debated the merits of every single movie in the store. Twice.

FINALLY, these fine young tributes to indecision came to a tentative agreement and approached the counter. Then went back and looked at more movies. Then approached the counter again. Then off to the racks. Then back to the counter. By this time I had stabbed them with imaginary knives about a million times. Several civilizations rose and fell in that time. Species evolved then went extinct.

At long last, they were ready to begin the rental process. These 5 movies. Oh yeah, they’d need to rent a VCR as well, was that something we could do? Fuck! That’s kind of a long process. Made even longer by the fact that none of them had ever really seen a VCR before, so I had to instruct these mental colossi on the skills of plugging the damn thing in.

Worlds formed.

At long last, they were all set. Just ring them up, and they can ooze on out. “Account number?”, I inquired. In lovely dulcet tones, they answered my question with a question: “Oh, do we need an account to rent here?”

Goddam fuckity fuck fucksterino on a goddam son of a fuck! Starting a new account was a 15 minute process. Fuck!

At quarter past infinity, I finally got them all signed up and checked out. All I had to do was collect the money and then kick their sorry asses out the door. After all, I was getting mighty intrigued by the anti-gravity cars I was seeing passing by outside. What other technological wonders had I missed? Who was president? Had we colonized Jupiter yet?

My friends, let me tell you a little something about the kinds of people who work for Greenpeace. They aren’t in it for the money. They’re not rolling in cash. In fact, asking 5 of them to come up with $23.63 between them is a rather amusing thing. Crumpled ones, loose change, and buttons was what I saw the most. And even then, they were short by about $23.00.

“Uh, I think Bob back at the house has his mom’s credit card. Can we use your phone?”

So I killed them. All of them. Got arrested, was convicted of cruelty to morons, got life in prison. Died of old age before serving my first week.
[/quote]

71

Yeah, I remember that one. A classic. :slight_smile:

72

I’d love to see cashiers and managers tell these folks off, but I also think we need more customer to customer policing. If someone is holding you up by being an unreasonable inconsiderate ass then tell them so. I’ve had a couple of incidents where I wish I’d said something to someone being a selfish jerk.

I’ve seen a few incidents where a customer steps up to tell someone to shut the hell up and it’s a beautiful thing.

I do occasionally enjoy making an unreasonable customer wait while I go find the manager they demanded.
I’ve also seen a few good managers who cut through the crap by looking the customer in the eye and saying NO! NO! I’m not giving you what you want, and NO! I’,m not wasting my time and everyone elses by argueing about it.

A few times when a customer makes an unreasonable demand or a demand outside store policy and states, “Well others have done this for me” my answer is, “they were wrong to do it, and I’m not going to” period. It still surprises me how many people view a little blunt honesty as rude. It isn’t.

If someone chooses to take a phone call while I’m waiting on them I give them a few seconds to say “Can I call you back?” If they don’t do that then I walk away and wait on someone else. So far nobody has complained so I guess they get it.

73

Woman gets kicked out a mall for using her cell phone

My god, the clerk asked her to get off the phone, and it was **just like ** she’s been shoplifting. The article doesn’t mention it, but she must have been kicking up quite a fuss to actually get kicked out of the mall (not just the store, but the mall). I’m sure the clerk’s just devastated that she won’t be coming back.

74

“Geotcha?” I thought this was a joke post at first. So, once again she proves my belief that it doesn’t matter if you catch people doing wrong things and tell them it’s wrong, they still don’t get it.

75

[QUOTE=Larry Mudd]
I’ll never forget the jerk who held up the line at Micky’s insisting that they cook up just the meat from a Sausage McMuffin so he could give it to his dog, which was out in the RV. “Just charge me seventy-five cents and give me the patty. All the other stores do.” “Uhhh… the systems not set up so we can do that.” “Can I talk to a manager?”
[/QUOTE]

I coulda told ya he was a moron just from the fact that he regularly gives his dog McD’s sausage patties.

If I didn’t feel so sorry for the dog, I’d hope it got raging, explosive diarhea all over the interior of the RV.

76

Ceejaytee, got to love local news. What a one-sided story. The woman is, of course, a saint. She did nothing at all that might have precipitated her ejection from the mall. I’m sure some other message board is full of posters coming to her defense whilst another group roasts her over an open fire. But such a thing would never happen here…

Would it?

77

Imagine what a better place this world would be if all the store owners and managers stood up and yelled, “Enough is enough!” If they all refused to even deal with a rude, loud, aggressive, lying customer. If they would post the pictures of the assholes up on the walls, with big neon captions saying, “Banned from the premises due to complete lack of couth, manners, and sense.” If they would equip the other customers who are stuck in line behind the jerk with tasers. Wouldn’t it be marvelous? If I was Arlo Guthrie I’d write a song about it.

78

As a quick “yay!” I’ll mention a manager I had at a mall food court hot dog place.

During Christmas season (which is hell for a food court anyhow), a family came by. Changed their order four times while I was making it, said I was doing it wrong, then when they got the food said that it was cold (impossible, believe me). The manager had been working in the back and listening to me stay polite and keep fixing their shit as a line built up behind them. When it go to the point that they were trying to get me to give them half price on everything because of my incompetence and I was about ready to tell them explicitly what they could do with their hot dogs, manager bops out and tells them to either pay me what they owed me or get out of the way so actual CUSTOMERS could be served. They told her they wanted to talk to the MANAGER. Which she obviously was, and they slunk away muttering, and we got free food.

It was just nice to have a manager who was willing to step up to the plate, rather than making me look like an asshole.

79

Way back when I was a young sprig of ivy, I worked as a cashier in a grocery store. This was when we’d hand out stamps, one for each dollar that you spent. The customer could paste the stamps into books and turn in the filled books for discounts on food, sort of like Coupons, Some Assembly Required.

We were told EXPLICITLY that $1=1 stamp. Not 90 cents, not 99 cents. If you spent $14.99, you got 14 stamps, not 15. This was drummed into us.

I had one woman pitch a royal fit because she spent, oh, I don’t know, say $51.99. She counted the stamps and demanded one more. I politely told her store policy was $1=1 stamp, so I could only give her 51 stamps. (There was a counter on the stamp machine that tied to your register, so I’m assuming there was a way management could compare the two.)

She demanded a manager, who caved and gave her one stamp. I felt humiliated, denying her a stamp over a single penny, and not being backed up by the manager, who probably wanted to just get Crazy Woman out of the store. But yeesh, we were told $1=1 stamp, and I was just doing what I was told.

Now that I’m older, I would have asked the manager to explain why he was violating policy, and if a customer bitched, if I could give them the extra stamp on my own without having to drag them into it.

I wonder, as one gets older and more mature and confident, do you think you can stand up to bitchy customers on your own? I wonder how much of the Screamers are doing it to the young, teenaged workers who don’t know how to stand up to someone Older and “More” Mature.

80

I remember one morning my family and I were at Shoney’s for the breakfast buffet–there were some senior citizens at a nearby table who had ordered ONE buffet (with senior discount, of course), and TWO of them were eating from it. Not “Oh, that looks delicious, could I try a little?” They were both eating their fill. Then the waitress brought the check where she had (rightfully) charged them for both buffets. Hey, guys, there are signs that CLEARLY STATE that you can’t share a buffet!!!. These people threw a FIT and called the manager over, who wussed out on his poor employee. I am forever sorry that I didn’t tell that huge jerk exactly what I thought of him for doing that.

On the other hand, it seems that every time I go to McD’s, they screw up the order somehow, meaning I either have to go back through the drive-thru or park and take it back in to get it corrected. They’ve never EVER comped me so much as a free pie for my trouble. Pretty much the only reason I still go there is because the kids like it so much. (And I hate BK fries.)

But once I was dining at our local Mexican restaurant and when I’d nearly finished a simply fantastic cheese enchilada, I found bits of foil in my mouth and more on my plate. Because I had nearly finished my meal, I pointed out the foil ONLY so that they would be aware of the problem. They comped both mine and my sister’s ENTIRE MEAL, even though I’d finished most of mine and she’d finished all of hers!