That makes a lot of sense. Its leading me to think it is my ISP. Its funny how it just started a few weeks ago.
Your computers share the same network, so if one computer is using up all that network’s bandwidth due to malware then the other computers would suffer from the slow network. You could test, this, though, by turning off all devices on the network, and then connecting one. Speed test that. Shut that down, connect another. Speed test that. If they have the same speed, then it’s not network usage from malware.
If they have different speeds, that doesn’t necessarily mean that it’s because of malware either. You’d have to compare connection method (wired vs wireless, wireless 5ghz vs 2.4ghz, etc). But practically, at the speeds we’re talking about, they should all test the same.
It’s possible, run the Malware app… and if doesn’t improve then set up a VPN and compare speed tests, if your VPN speed test is better than your PC - they’re throttling you.
Ditch Bell and get a different ISP.
There’s basically zero chance they are content throttling him. Why would they throttle a speed test?
I just download Proton VPN and tried a speed test. I got the same results. No different. Thanks for the advice.
Here is my latest speed test.
From PCMag speed test.
Download 21.8Mbps
Upload 2.7 Mbps
Ping 6 ms
Jitter 2 ms
I don’t know what those last two things are
Ping is your latency in milliseconds, how long it takes for a packet of information to go to your destination (and generally back, although some places measure ping incorrectly and give you the half-trip). Jitter is just how much your ping varies on average from moment to moment. Both of those numbers are phoenominally good, basically as good as you can get.
The upload of 2.7Mbps is not good, but almost 30x higher than the 96kbps you posted before. You could play video games with low latency easily with those stats. If you played right now on a server in your own country and not across the world, your ping should not shoot up to 200+. There should be plenty of servers on any game that ping <50 for you.
For your numbers to vary that much (from 60 to 20 down, and .097 to 2.7mbs up) is not normal and indicates some sort of problem on your network or some problem with your ISP.
Are you sure you are on Fiber Optic and not Fibe? Bell used the Fibe brand for DSL and TV and only in the last 3-4 years extend it to real Fiber to the home (FTTH). I think they only sell DSL below 150Mbps.
If you have Fiber, you should have a Home Hub 2000 or 3000 connected to a Fiber cable directly or via an ONT (Optical Network Terminal). If you have a regular phone line into the modem it’s VDSL.
Oh that’s some scummy marketing. I thought his numbers were well outside the norm for a fiber connection but I’ve been assuming something is wrong with his network connection or something with his local network rather than thinking a company would be scummy enough to try to make people confuse DSL with fiber.
We’re talking about Bell Canada - “Ripping off Canadians since 1880” - it’s par for the course.
That being said, it’s the only Fiber service in many parts of the eastern half of the country and unlike cable the only one to have symmetrical Gb (or close to it). In contrast to the OP, I routinely get 1Gb download and 750Mb upload with 3ms ping on Bell Fibe FTTH.
Much of this has been mentioned already but it is worth noting that most online games do not require a lot of bandwidth. Latency is where it is at.
- As was mentioned before, connect your PC to the router with an ethernet cable. Turn the Wi-Fi off on your PC (seriously…make sure Wi-Fi is off). Buy a long enough cable or move your PC or move your router to make it happen. This will tell you know if it is your ISP or your Wi-Fi in your home.
Honestly, that’s it. That’s the test. If your experience still sucks let us know and there are a lot of tips for helping with Wi-Fi. But if it is your ISP then you need to deal with them.
The latency numbers in the OP honestly are not terrible. I can only assume they are an average and you are getting major pauses in there somewhere.
Anyway, test with a wired connection as a first troubleshooting step and let us know the results.
Yes, I have a fiber optic cable and a Home Hub 3000.
Ok.
- A new modem arrived in the mail but the gaming performance did not improve.
- The PC was moved and connected by an ethernet cable. The performance of the game was much improved.
- All the devices in the home are affected by this lagging issue but it is most noticeable when gaming.
Recent speed tests (from fast.com)
Ethernet Download 56Mbps Upload 55Mbps latency 5ms unload and 12ms loaded
WiFi Download 58Mbps Upload 29Mbps latency 6ms and 15ms
We could drill a hole in the wall and connect an ethernet cable but would rather not.
Looking for next steps.
You will never solve this without simplifying the problem. Did you ever try just hooking only your gaming computer to the router and disconnecting/disabling all other devices? That is the only way you will know for sure if it’s you or Bell.
Once only your gaming computer is on the router, use Task Manager or Resource Monitor to see what processes on your computer are the most bandwidth: https://www.howtogeek.com/427344/how-to-see-the-applications-using-your-network-on-windows-10/
Just saw your latest response. Those numbers you’re getting should be perfectly fine if they stay consistent. 58 megabit is plenty for gaming and streaming several shows at once, and a 5 to 12ms ping is very excellent.
WiFi can be tricker than ethernet. Are there a lot of WiFi devices in your immediate area, like do you live in an apartment? You may consider either a different WiFi adapter on your computer or a dedicated WiFi router. The routers provided by ISPs often don’t perform that well on WiFi.
There are not a lot of devices connected.
I hear what you are saying but this is a recent issue and there were no problems until a few weeks ago.
You should be able to login to https://192.168.2.1 and run a speed test from the modem. Post the results that you get back here.
“not a lot of devices” doesn’t matter. If you won’t hook up JUST your gaming computer and see what is using bandwidth on it, you will never solve this. Could be malware, could be Windows updates, who knows? I know you said you aren’t downloading Windows updates, but they aren’t voluntary, they happen in the background.
This surprises me but it helps point us in the right direction.
Do you have very old devices connected to your wireless network?
Is your computer connecting to 5Ghz (ax/ac/n/a) or 2.4GHz (n/g/b) wireless?
When you look at the wireless indicator on your computer how ‘strong’ is the wireless signal? Full bars? Half bars?
But if you live in an apartment building or otherwise crowded neighborhood with lots of wi-fi networks then even if you only have one device you’re still losing a ton of your throughput to radio interference. When my work moved to a new office we only had two wi-fi access points and it worked great. Until more tenants started moving into the building. It got worse and worse as there were now a dozen different networks overlapping and even more access points. 2.4GHz networks tend to have stronger signals, extend farther, and are more compatible with older devices, but the actual usable throughput can be garbage compared to an apparently weaker signal on a 5GHz network. I’ve seen 4/4 bars on a 2.4GHz network give barely 10mbit whereas 2/4 bars on the 5GHz network from the same access point will give 100+mbit.
Did you run Malware Bytes ? I believe you can get a functional trial version of it.