Horrible Practices You've Witnessed Behind the Scenes in Restaurants

My girlfriend and I were eating at a Golden Corral once when she happened to notice something over my shoulder and said “Just whatever you do, don’t get anything from the grill, I’ll explain later.”

What she had seen was the grill cook take a push broom and use it to clean the grill, and then set the push broom aside where he’d taken it from to begin with: resting bristles down on the floor next to the grill.

Now, we both had no doubt that the heat from the grill would kill anything that might have gotten there from the floor, but it still merited mentioning to the manager as seeming completely improper. The manager agreed and did at least put on a good show of being appalled.

As it happens, my girlfriend was mystery shopping the place that night, so this event probably went to a pretty high management level at Golden Corral.

We have not, as you might imagine, been back there.

I opened this thread and immediately with half-averted gaze clicked on the “Post Reply” button just to say that I AM SO NEVER READING THIS THREAD.

There are some things that I’m absolutely positive I’ll just be happier all my life for not knowing, and the subject of this thread is one of them.

Since most (although not all) of the high-end, boutique vodka producers buy their alcohol in bulk from Archer Daniels Midland and then maybe filter it and add some water and flavoring (for flavored vodkas), the customers probably weren’t getting anything different from what they’d actually ordered. Still, it’s a rip-off. If someone wants to waste his money on what is essentially diluted Everclear, they should be permitted to do so.

How pretentious, judgemental and classist of you. This comment makes you sound like a snob. The server should have known better–why not address it with her manager.

We watched the bartender at the Maui Travaasa Hana remove the excess from drinks by drinking it with a straw…she’d use the same straw over and over, taking drinks from everyone’s orders!

We also had the worst service of our lives in the restaurant there…weird, as its considered one of the finest resorts in Hawaii. Not when we were there.

Oh, I forgot to mention: I once saw a cook in a Taco Bell preparing Taco Bell food.

:eek:

Not a restaurant, but I had a holiday job driving an ice cream van once. I watched one of the mechanics at the depot finish doing something to the engine, then plunge his oily hand straight into the ice cream mix, to check the valve in the bottom of the freezer unit.

I also got yelled at once for pouring half a bucket of mix down a drain while I was out, because it’d gone sour, and two people had just complained. I was out alone in the van, but they worked out I was way short on the mix from the amount of money I’d brought back.

Mind you, that was by the utterly mental owner, who screamed random spittle-flying abuse at me on a daily basis, while everyone else happily had a normal conversation over the top. That place was feckin’ weird.

I’m lucky that the places I’ve worked have been sanitary, with managers that want stuff kept clean and rotated. I’ve never personally witnessed food going out with “additives” or food cooked and served that is going bad. If we see a bug it’s an event, not something normal or ordinary.

I did once turn down a job offer at a bakery. I asked, as part of the interview, to see the area I’d be working in. It was pretty gross. Later I got a call with the job offer but I lied and said another place had already called me. No place had, but I didn’t want to work in that place.

I always thought Bear Claws had a texture different from other stuff. I guess that explains it.

I worked at a popular Italian chain restaurant one summer. They started me as the grill/fryer cook. This meant I cooked the steaks and chicken breasts that were ordered. I had a customer send a steak back twice. One of the line cooks was so offended he threatened to spit on the steak. I wouldn’t let him do it. It made me wonder what kind of things went on when I wasn’t there. Also, I have no clue why he was so bothered; he wasn’t the one cooking the steak. The same guy also felt it was completely appropriate to test the doneness of the steaks by poking them. Without cleaning his hands before or after. He would handle food, then poke one of the steaks I was cooking, then go back to plating the food. This drove me nuts.

Also, he was sexist and a creep but that’s another story.

It’s possible that I am being wooshed, but I’m not sure that I understand what about my comment you are objecting to, specifically.

I saw a short order cook at the restaurant of a hotel I worked at wipe his runny nose with the back of his hand and then continue shredding lettuce and doing other prep. Even though I ate for $1.60 any dish (which even in the '90s was next to nothing) I could never eat there again, even when it was a different cook.

There was briefly a place in town that had waitresses in G-strings, and said place served food. I once saw one pull her string out of her ass and then pick up a plate (thumb on plate) without washing her hand- grossed me out. Said place was closed down a week or so later.

A friend and my cousin both worked at the same branch of a major theme restaurant whose name is not Jumpin’ Jack Flash but is from a song by the same group. When placing the order servers would sometimes add in a code (I honestly don’t remember the code) that would print out after the order, and it meant “Do something bad to the food”. It was held in reserve for the most obnoxious/drunk/sexually harassing guests, and “something bad” usually meant drop the food on the floor or something otherwise “relatively mild that’s probably not going to hurt them but would get you in major trouble with a health inspector stuff”.

I used to open the hot dog shop I worked at, and one day walked in the place stank, just STANK. Opened the cooler and it had quit at some point in the night. Slimy hot dogs. Called the boss, he said send the runner for a couple of bottles of lemon juice and they washed them and served every one of them.

OT, but the deli I worked at made the “ham salad” from all the ends of all the lunch meats, mixed with relish. It was a big hit!

Old beef stew, watered down and sold as veggie soup.

Reusing the “untouched” rolls from the bread basket was really common. As was refolding the napkins used to line/cover the bread baskets into the new baskets, which I don’t think were ever cleaned.

Urrrgh - we used to have a Taco Bell in town that was old-school in arrangement so the staff wasn’t hidden behind the shiny aluminum stuff. So you could see them making your taco with the caulk guns.

This is a much funnier word if you know my accent and know how I have no choice but to say “caulk guns”.

Oddly, it’s now an Adult Superstore which has caused much consternation with the city government because of a tiny loophole in the zoning rules - very ugly, the business was legit, got its permits, all that, and then they made a rule outlawing it and VERY magnanimously allowed it to run for two years before it has to close up shop. Dirty pool, says me.

ETA - if you remember, it’s the one near what used to be the Kroger’s on Jackson Boulevard. Quite close, ironically, to what used to be Big E’s XXX Emporium when I was in high school.

Dollar margarita night at one of the college bars, with a cheap “taco bar” to go with it. Very popular with us college kids on Wednesday nights.

One time my friend and I found that our raspberry margaritas were nearly flavorless. Not just no booze, but no fruity goodness. So we took them up to the bar to politely complain. Bartender takes a sip out of my friend’s drink. (Iffy, but hey, if he wants her backwash, OK.) Says, “I dunno, tastes like it’s got plenty of booze in it to me.” We say, it’s not the booze, there’s no FLAVOR. It’s like water. Bartender shrugs, dumps BOTH drinks into the blender along with more tequila and raspberry whatever, whizzes them up, and pours them back out into our glasses.

After a few seconds, we picked our jaws up off the floor and took our glasses of three-person backwash to the OTHER (head) bartender, who remade our drinks from scratch.

Two stories that aren’t my own, but from a friend who worked for a major theater chain. Stories have been confirmed:

1.) The candy used in the display boxes/counters is real, as in they put actual unopened boxes of candy there. After months under the lamps just a few inches above they become kinda gross. They would eventually be sold to customers.
2.) Cockroaches in the ice machine above soda fountains. This happened more than once. One person who worked there has basically had ice ruined for him and never, ever gets ice from soda fountains anywhere, anymore.
3.) This one happened only once, unlike the semi-regular roaches-in-the-ice. A foul smell from the popcorn machine led to an investigation by some of the employees. They discovered a dead rat in the popper. They changed it out and cleaned it but a few customers had already been served popcorn from that round.

I used to eat at Tia’s on a regular basis (the particular restaurant has closed down, I think that the chain is kaput too)…until I saw one of the waitresses bus a table, and then take a broom and sweep the table. And put the broom back on the floor. The table was NOT wiped down afterwards. So I quit going to that Tia’s. Yes, I let the manager know, but given that the ladies’ room was always filthy, I really doubted that she cared. This was just the last straw for me.

"I should add, by the way, that the Auberge was not the ordinary cheap eating-house frequented by students and workmen. We did not provide an adequate meal at less than twenty-five francs, and we were picturesque and artistic, which sent up our social standing. There were the indecent pictures in the bar, and the Norman decorations—sham beams on the walls, electric lights done up as candlesticks, ‘peasant’ pottery, even a mounting-block at the door—and the patron and the head waiter were Russian officers, and many of the customers titled Russian refugees. In short, we were decidedly chic.

"Nevertheless, the conditions behind the kitchen door were suitable for a pigsty. For this is what our service arrangements were like.

"The kitchen measured fifteen feet long by eight broad, and half this space was taken up by the stoves and tables. All the pots had to be kept on shelves out of reach, and there was only room for one dustbin. This dustbin used to be crammed full by midday, and the floor was normally an inch deep in a compost of trampled food.

"There was no larder. Our substitute for one was a half-roofed shed in the yard, with a tree growing in the middle of it. The meat, vegetables and so forth lay there on the bare earth, raided by rats and cats.

"There was no hot water laid on. Water for washing up had to be heated in pans, and, as there was no room for these on the stoves when meals were cooking, most of the plates had to be washed in cold water. This, with soft soap and the hard Paris water, meant scraping the grease off with bits of newspaper.

“By seven I was in the desolation of the cold, filthy kitchen, with the potato skins and bones and fishtails littered on the floor, and a pile of plates, stuck together in their grease, waiting from overnight.”

– George Orwell

I’ve been served wine with a floating gnat or two, especially when patio dining. I’ve always just used a fingertip to scoop the fellow out.

right, but it’s your finger in your glass of wine.