# How do I contact Google?
**URL:** https://boards.straightdope.com/t/how-do-i-contact-google/479742
**Category:** Factual Questions
**Created:** [January 3, 2009, 10:03pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742 "2009-01-03T22:03:25Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@SeanArenas](https://boards.straightdope.com/u/SeanArenas)
#### Post date: [January 3, 2009, 10:03pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/1 "2009-01-03T22:03:25Z")
So I found several misspellings and misinformation on a few of Google’s pages, and tried to report them to Google. Here’s an example: [http://www.youtube.com/my\_videos\_upload](http://www.youtube.com/my_videos_upload)
> [@](#):
>
> Recommended: 1290 x 720 (16x9 HD) and 640 x 480 (4:3 SD)
I’ve never heard of 1290x720 resolution.
Anyhow, I like Google, and I want to see their pages giving correct information, and empower people to upload quality videos. So I try to contact them, but see no method of doing so other than reporting a page as abuse or some such.
While I was on their contact page, I found another misspelling: [Contact Us](http://www.youtube.com/t/contact_us)
> [@](#):
>
> Content ID Program: If you’re interested in being **art** of our Content ID program, please visit the Content ID page.
(bolding mine to show the misspelling)
I did try calling the phone number on their site (650-253-0000), and heard an option for technical support and customer service (press 5). I got a recording stating that they do not offer phone support, and to go to [Google Help](http://google.com/support). I did, but there’s no option for contacting them to report bad content.
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### Author:  [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)
#### Post date: [January 3, 2009, 10:20pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/2 "2009-01-03T22:20:32Z")
I would try using their [spam report form](http://www.google.com/contact/spamreport.html).
From what I’ve heard from my friend who works at Google, it’s actually got a small company feel and I suspect that a submission on this form would make it in to the right hands.
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### Author:  [@Q.E.D](https://boards.straightdope.com/u/Q.E.D)
#### Post date: [January 3, 2009, 10:23pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/3 "2009-01-03T22:23:21Z")
Never mind. I see you did find that page.
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### Author:  [@Half\_Man\_Half\_Wit](https://boards.straightdope.com/u/Half_Man_Half_Wit)
#### Post date: [January 3, 2009, 10:25pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/4 "2009-01-03T22:25:32Z")
Don’t worry, with this post, you have already contacted google, I’m sure it’ll get back to you shortly (‘it’ because google isn’t actually run by people anymore; the ‘recorded messages’ you heard were really the AI, cheerfully named GMan, acquiring a sense of humour).
To actually be somewhat helpful, [here’s](http://www.google.com/corporate/address.html) a list of google offices around the world.
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### Author:  [@Fear\_Itself](https://boards.straightdope.com/u/Fear_Itself)
#### Post date: [January 3, 2009, 10:36pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/5 "2009-01-03T22:36:56Z")
> [@SeanArenas](#):
>
> I’ve never heard of 1290x720 resolution.
So that makes it misinformation?
Several HD-capable cameras utilize 1290 x 720; for example, [the Nikon D90](http://www.thetechlounge.com/article/591/Nikons-D90-Through-the-Eyes-of-a-Video-Pro/), and the [Toshiba Gigashot series](http://www.camcorderinfo.com/content/Toshiba-Enters-the-Race-with-Four-HD-Camcorders-33375.htm#).
So I don’t think Google is terribly interested in being corrected, especially when they are right.
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### Author:  [@Casserole](https://boards.straightdope.com/u/Casserole)
#### Post date: [January 3, 2009, 10:48pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/6 "2009-01-03T22:48:04Z")
Interesting. I’ve never heard of 1290x720 either. I suppose the OP meant that it should be 1280, as in 1280x720, but I haven’t heard of that either.
The closest I can think of are 1280x800 and 1280x1024.
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### Author:  [@AmunRa](https://boards.straightdope.com/u/AmunRa)
#### Post date: [January 3, 2009, 11:44pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/7 "2009-01-03T23:44:51Z")
Well 1280 x 720 would be the resolution of a 720p HD video, so it is not a totally random resolution.
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### Author:  [@SeanArenas](https://boards.straightdope.com/u/SeanArenas)
#### Post date: [January 4, 2009, 4:15am UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/8 "2009-01-04T04:15:51Z")
> [@Fear\_Itself](#):
>
> So that makes it misinformation?
Yes.
> [@Fear\_Itself](#):
>
> Several HD-capable cameras utilize 1290 x 720; for example, [the Nikon D90](http://www.thetechlounge.com/article/591/Nikons-D90-Through-the-Eyes-of-a-Video-Pro/), and the [Toshiba Gigashot series](http://www.camcorderinfo.com/content/Toshiba-Enters-the-Race-with-Four-HD-Camcorders-33375.htm#).
Just because other people post incorrect information and you quote them doing so doesn’t make Google right. Those places you posted also mistyped - it’s understandable, the 8 and the 9 keys are right next to each other.
Here’s correct specs on the first one you listed, from the manufacturer:
[http://imaging.nikon.com/products/imaging/lineup/digitalcamera/slr/d90/](http://imaging.nikon.com/products/imaging/lineup/digitalcamera/slr/d90/)
[QUOTE=Nikon’s own site]
The world’s first D-SLR movie function: D-Movie, selectable from 320 x 216 pixels, 640 x 424 pixels or **1,280 x 720** pixels in AVI format
[/QUOTE]
I couldn’t find much reliable info on the other camera, but I trust Amazon the other reference:
[http://www.amazon.com/Toshiba-Gigashot-GSC-R30-Camcorder-Optical/dp/tech-data/B000EH6F12/ref=de\_a\_smtd](http://www.amazon.com/Toshiba-Gigashot-GSC-R30-Camcorder-Optical/dp/tech-data/B000EH6F12/ref=de_a_smtd)
[[QUOTE=Amazon.com](http://QUOTE=Amazon.com)]
Recording size : Movie: 720 x 480 (60Hz interface); Still: 1600 x 1200 / **1280 x 960** / 640 x 480
[/QUOTE]
Also, I know a lot of people don’t trust Wikipedia, but here’s what they have to say:
> **[High-definition video](https://en.wikipedia.org/wiki/High-definition_video)**
>
> High-definition video (HD video) is video of higher resolution and quality than standard-definition. While there is no standardized meaning for high-definition, generally any video image with considerably more than 480 vertical scan lines (North America) or 576 vertical lines (Europe) is considered high-definition.\[citation needed\] 480 scan lines is generally the minimum even though the majority of systems greatly exceed that. Images of standard resolution captured at high frame rate (60 frames/s...
[QUOTE=Wikipedia’s article on High-definition video]
High-definition (HD) video generally refers to any video system of higher resolution than standard-definition (SD) video, most commonly at display resolutions of 1280×720 (720p) or 1920×1080 (1080i or 1080p).
[/QUOTE]
How about Cnet, what’s their hdtv-resolution article say?
> **[TVs - Pro Reviews, Best Lists, Format Explainers](https://www.cnet.com/tech/home-entertainment/tvs/)**
>
> Learn about TVs on CNET.
[QUOTE=Cnet’s article on high definition]
720p: 1,280x720
[/QUOTE]
Maybe in a country other than America? How about Britain?
> **[hdtvorg.co.uk](http://www.hdtvorg.co.uk/focus/resolution.htm)**
>
> This domain may be for sale!
[QUOTE=HDTV Org]
720p: 1,280x720 pixel resolution
[/QUOTE]
> [@Fear\_Itself](#):
>
> So I don’t think Google is terribly interested in being corrected, especially when they are right.
Can you give me some reliable links other than advertisements by people who might, very well, have mistyped it, before you state that I am wrong and Google is right?
OK, now that we’ve thought about it, wouldn’t Google like to know about this? Let’s pretend 1290 is a valid resolution, don’t you still consider that a misspelling on the other screen? Shouldn’t they want to know about these things? Are they really as arrogant as you suggest?
Half Man, thanks for the link. The first phone number on the page is the one I tried earlier. They do not offer telephone support.
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### Author:  [@SeanArenas](https://boards.straightdope.com/u/SeanArenas)
#### Post date: [January 16, 2009, 6:58pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/9 "2009-01-16T18:58:47Z")
Hey I want to point out that Google has updated their site to show the correct information:
> **[YouTube recommended upload encoding settings - YouTube Help](https://support.google.com/youtube/answer/1722171?visit_id=638317262842658500-2843160427&hl=en&rd=1)**
>
> These features are only available to partners who use YouTube Studio Content Manager.
> Below are recommended upload encoding settings for your videos on YouTube.
> Container: MP4
Recommended: 1280 x 720 (16x9 HD) and 640 x 480 (4:3 SD)
In addition to posting it here, I also posted it on my Blog:
[http://yosean.blogspot.com/2009/01/how-do-i-report-bad-content-to-google.html](http://yosean.blogspot.com/2009/01/how-do-i-report-bad-content-to-google.html)
which is run by Google. I wonder if they noticed it through there and fixed it 🙂
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### Author:  [@jessesheeran](https://boards.straightdope.com/u/jessesheeran)
#### Post date: [January 16, 2009, 7:15pm UTC](https://boards.straightdope.com/t/how-do-i-contact-google/479742/10 "2009-01-16T19:15:08Z")
I would like to approach them with a major revenue idea, but I have never gotten through to a single person. At one time I was considering just going there (mountainview, ca).
hmm… still want to talk abou it…