# How likely is Uber to ban me if I do a credit-card charge back for food that was never delivered? **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [February 22, 2026, 9:04am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885 "2026-02-22T09:04:36Z")\ **Posts on this page:** 19\ **Page:** 2
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [February 23, 2026, 7:23pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/21 "2026-02-23T19:23:45Z")
> [@GESancMan](#): > > In my neck o’ the woods, Uber Eats _requires_ a PIN at delivery. Is this an option for you, @Velocity, if you do decide to keep using UberEats after this? (I wouldn’t) > [@Meatwater](#): > > I used Ubereats to get food and it never got delivered, and when I demanded a refund they gave the same excuse saying they can’t refund me. I called my bank and refuted the charge, now I can’t use UberEats or plain Uber This is such bullshit it makes me mad. It’s bad enough that these gig work companies go to great lengths to exploit everyone they possibly can (restaurants, drivers, customers, taxpayers, governments). The _least_ they could do is at least take responsibility for their deliveries. FWIW, I’ve used DoorDash dozens (maybe hundreds) of times over a decade or so, in cities all across the US. Of those, I’ve only had a handful of misdeliveries (maybe 4-6 total), but they’ve fixed the issue EVERY single time — refunding _at least_ the missing item(s), sometimes the whole order, and sometimes with an additional “sorry” credit on top of that. It’s surprising that the UberEats customer service is THAT much worse, but if that’s really the case, maybe switch to DoorDash for future orders? Or see if you have other delivery services available in your area. I certainly would stop using UberEats after one such experience if they don’t take ownership of the delivery. > [@LSLGuy](#): > > The delivery services do not assume responsibility to actually get the correct thing to the correct place. > [@Roderick\_Femm](#): > > I also don’t use food delivery services I think this _is_ a difference between not just package vs food deliveries, but maybe even individual companies (like UberEats vs DoorDash). One time a Doordash driver dropped off my food a block away, at another house with the right number but wrong address (maybe an innocent GPS error, no idea). I could see them on the live map the whole time. After the misdelivery, I messaged the driver to let them know it was the wrong place. They told me sorry, they’re busy, go get it yourself. I asked Doordash Support for help and they immediately refunded me the full amount and said they’d discipline the driver. Then my friend walked over to the other block to get the dinner, so we also got a free meal out of it. Another time, the driver simply never picked up the dinner (as confirmed by the restaurant). I messaged support, they said sorry, placed a new order for me, and assigned another driver to it, expedited. I got it a little while later, with an additional credit for the inconvenience. This was all just in the online chat support, no waiting for a phone or escalating to a manager or anything. Doordash is evil in your typical gig economy ways, but at least their customer service has always been good in my experience. ---
**Author:** ![Velocity](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/velocity/32/18006_2.png) [@Velocity](https://boards.straightdope.com/u/Velocity)\ **Post date:** [February 23, 2026, 7:32pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/22 "2026-02-23T19:32:42Z")
I’m not quite sure. Sometimes UberEats requires a PIN, sometimes it doesn’t. It’s quite arbitrary. I don’t know if it depends on region. And whenever I contact UberEats about a driver’s behavior, they always say “We are unable to contact the driver.” I guess drivers are independent contractors, not employees. ---
**Author:** ![hajario](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/hajario/32/171_2.png) [@hajario](https://boards.straightdope.com/u/hajario)\ **Post date:** [February 23, 2026, 7:40pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/23 "2026-02-23T19:40:00Z")
> [@Reply](#): > > FWIW, I’ve used DoorDash dozens (maybe hundreds) of times over a decade or so, in cities all across the US. Of those, I’ve only had a handful of misdeliveries (maybe 4-6 total), but they’ve fixed the issue EVERY single time — refunding _at least_ the missing item(s), sometimes the whole order, and sometimes with an additional “sorry” credit on top of that. Me too but Grubhub. I’ve had more mistakes than you, mostly restaurant mistakes like stuff being prepared incorrectly. One time a driver gave me someone else’s order from the same restaurant (like I’m Timmy but they got the order for someone named Tammy) and that took a while to explain but I did get a refund. Once I came home from an overnight trip and found someone else’s Taco Bell on my porch from the night before. Presumably they were refunded. ---
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [February 23, 2026, 9:44pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/24 "2026-02-23T21:44:01Z")
> [@Velocity](#): > > And whenever I contact UberEats about a driver’s behavior, they always say “We are unable to contact the driver.” I guess drivers are independent contractors, not employees. That’s truly a crap excuse on UberEats’s part. It’s a flabbergastingly ridiculous response. DoorDash drivers are independent contractors too, but they: - Are always tracked on GPS - Have a built-in two-way messaging system in the Doordash app, for you to talk to the driver without revealing your own phone number - Are held responsible by Doordash itself ← this is the big one The business relationship you have is not with any one driver in particular, but with Doordash, the company. If something goes wrong, Doordash takes care of you. If UberEats can’t figure out what their drivers are doing, can’t contact them, and refuse to refund you… lol… they are simply a shit service. Trust and safety are huge parts of any operation like this. Can you imagine what would happen if someone got assaulted by their Uber driver and the company’s only response was “They’re an independent contractor. We can’t contact them. No refunds”? Ridiculous 🙄 Guess I know which delivery service to _not_ use… ---
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [February 23, 2026, 9:46pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/25 "2026-02-23T21:46:08Z")
For what it’s worth, though, others have also have had terrible experiences with Doordash: [https://www.trustpilot.com/review/doordash.com](https://www.trustpilot.com/review/doordash.com) 12,000 reviews, 93% of which are 1-star. UberEats at least has 2.3 stars: [https://www.trustpilot.com/review/ubereats.com](https://www.trustpilot.com/review/ubereats.com) _shrug_ Maybe I’ve just been lucky, or maybe the happy customers don’t bother to leave reviews there. ---
**Author:** ![hajario](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/hajario/32/171_2.png) [@hajario](https://boards.straightdope.com/u/hajario)\ **Post date:** [February 23, 2026, 9:55pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/26 "2026-02-23T21:55:12Z")
Grubhub is only 54% 1-star. That’s my choice but really only because I get free Grubhub+ with my Amazon Prime membership. ---
**Author:** ![I\_Love\_Me\_Vol.I](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/i_love_me_vol.i/32/521_2.png) [@I\_Love\_Me\_Vol.I](https://boards.straightdope.com/u/I_Love_Me_Vol.I)\ **Post date:** [February 24, 2026, 1:04am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/27 "2026-02-24T01:04:19Z")
> [@Beckdawrek](#): > > From what I get (YouTube) the delivery persons are ass-y!!Asses if they don’t get a nice tip from your order, IMO, one shouldn’t judge all delivery drivers by cherry-picked bad situations that appear in a YouTube video. ---
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [February 24, 2026, 1:11am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/28 "2026-02-24T01:11:08Z")
> [@Velocity](#): > > But wouldn’t the driver not know the tip amount until or after they’ve delivered the food? On this note, no, they see it upfront and can pick and choose whether to accept the order. If you don’t tip well, multiple drivers could reject your order before a more desperate one finally agrees to do it (or steals the food). ---
**Author:** ![Beckdawrek](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beckdawrek/32/3647_2.png) [@Beckdawrek](https://boards.straightdope.com/u/Beckdawrek)\ **Post date:** [February 24, 2026, 1:55am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/29 "2026-02-24T01:55:15Z")
I’m not judging anyone. I’ve never used a food delivery service. I just know in any food service situation tips mean everything. If they’re showing it on YouTube, I do realize those vids are curated to shock and awe. Not dumb. ---
**Author:** ![SuntanLotion](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/suntanlotion/32/16165_2.png) [@SuntanLotion](https://boards.straightdope.com/u/SuntanLotion)\ **Post date:** [February 24, 2026, 1:57am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/30 "2026-02-24T01:57:17Z")
Thats what happened with mine ( grubhub). I tipped $2 because I am poor without income. Hope they enjoyed the coffee. ---
**Author:** ![fedman1](https://avatars.discourse-cdn.com/v4/letter/f/e495f1/32.png) [@fedman1](https://boards.straightdope.com/u/fedman1)\ **Post date:** [February 24, 2026, 4:13am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/31 "2026-02-24T04:13:20Z")
I know when I use Uber I can message or call driver, and communications also go through Uber (not Uber Eats), and there’s a visible map showing me where driver is at ---
**Author:** ![TokyoBayer](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/tokyobayer/32/13989_2.png) [@TokyoBayer](https://boards.straightdope.com/u/TokyoBayer)\ **Post date:** [February 24, 2026, 10:15pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/32 "2026-02-24T22:15:34Z")
We occasionally used UberEats and Panda Express in Taiwan and didn’t have any problems. Since we moved back to Japan, there aren’t any services in our area. The nice thing about the system in Taiwan is that the delivery fee is calculated by the company and there isn’t any tipping. IIRC, there was a minimum amount for the order ---
**Author:** ![Meatwater](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/meatwater/32/20074_2.png) [@Meatwater](https://boards.straightdope.com/u/Meatwater)\ **Post date:** [February 24, 2026, 11:07pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/33 "2026-02-24T23:07:25Z")
> [@Reply](#): > > It’s surprising that the UberEats customer service is THAT much worse, but if that’s really the case, maybe switch to DoorDash for future orders? Or see if you have other delivery services available in your area. I now use Grubhub (in tandem with Amazon Prime) and they haven’t wronged me yet! ---
**Author:** ![SuntanLotion](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/suntanlotion/32/16165_2.png) [@SuntanLotion](https://boards.straightdope.com/u/SuntanLotion)\ **Post date:** [February 25, 2026, 12:04am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/34 "2026-02-25T00:04:25Z")
Grubhub cheated me; first time user, saying we have had too many problems with your account. ---
**Author:** ![needscoffee](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/needscoffee/32/1076_2.png) [@needscoffee](https://boards.straightdope.com/u/needscoffee)\ **Post date:** [February 25, 2026, 1:26am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/35 "2026-02-25T01:26:50Z")
> [@SuntanLotion](#): > > Grubhub cheated me; first time user, saying we have had too many problems with your account Did someone else order from it using your account? One of your old beaus? ---
**Author:** ![SuntanLotion](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/suntanlotion/32/16165_2.png) [@SuntanLotion](https://boards.straightdope.com/u/SuntanLotion)\ **Post date:** [February 25, 2026, 1:31am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/36 "2026-02-25T01:31:37Z")
I had never used a delivery service before that. ---
**Author:** ![TokyoBayer](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/tokyobayer/32/13989_2.png) [@TokyoBayer](https://boards.straightdope.com/u/TokyoBayer)\ **Post date:** [February 25, 2026, 9:34am UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/37 "2026-02-25T09:34:36Z")
> [@TokyoBayer](#): > > We occasionally used UberEats and Panda Express in Taiwan and didn’t have any problems. It was Food Panda, not Panda Express, of course. Food Panda is a delivery service in Asia. My wife reminded me that Food Panda charged more for the items, sometimes had a delivery fee and had a minimum order. ---
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [February 25, 2026, 12:26pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/38 "2026-02-25T12:26:14Z")
I bet the cultural influence in those societies outweigh the differences between delivery services, though. The work ethic and approach to service are totally different. It’s hard to imagine a driver there absconding with your meal. Oh, and I think Food Panda is also available in some Asian communities in the US (like in Seattle or the SF Bay Area). Wonder how it is… And too bad Panda Express isn’t available in Taiwan 😂 I’d love to introduce my parents to it. They thought Taco Bell was bizarre enough; I’d love to introduce them to the American idea of Chinese food… ---
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [April 19, 2026, 9:19pm UTC](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885/39 "2026-04-19T21:19:58Z")
(Sorry for this relatively fresh zombie — it’s relevant) Today I had an issue with a Doordash order where an item was wrong. This happens from time to time, but this was the third time from the same restaurant. Their food is delicious, but they are really bad at following their own menu options. Last time this happened, I contacted the restaurant directly and drove over to pick up a replacement, but I didn’t feel like doing that again today — it’s been too many times. I left a middling review noting this and probably won’t be ordering from them again. On the Doordash side, I flagged the incorrect item as such in the order summary and the AI automatically gave me partial credit for that item (its original price, but minus the additions I had made). It was something like 80% of the actual total cost of the item, and didn’t include any of the supplementary fees or tips. Unsatisfied, I tried again, but this time the app let me know this complaint had already been processed and they were unable to give further refunds, but that they noted my complaint for the future and promised to do better. Well, that’s an AI fuck-you if I’ve ever heard one. Still unsatisfied, I tried again and used a different support menu to reach a human this time. I asked politely for a full refund of the incorrect item plus delivery fees. But that person refunded the entire order instead (including even the items that _were_ correct). In the end: 1. I got a partially free lunch, with some stuff I can’t eat. Will see if my partner wants it. 2. I’m annoyed that Doordash has moved to AI support with a shitty default policy (but of course they have) 3. But if you are patient and do manage to reach a human (which takes a bit of effort), they can still fix the situation for you if you ask nicely. I guess it’s like any other service business: when wronged, escalate, escalate, escalate until the problem is resolved satisfactorily. The Doordash support process is now more automated and more annoying than before (where it was fully manual), but if you jump through enough hoops you can still reach a person… for now. The moment you can no longer do that, it’ll be a chargeback from me and a deletion of my account. [Previous page](https://boards.straightdope.com/t/how-likely-is-uber-to-ban-me-if-i-do-a-credit-card-charge-back-for-food-that-was-never-delivered/1027885.md?page=1)