# How Much Does The Scanned Price vs. The Shelf Price Have To Be Off Before You Dispute With The...

**URL:** <https://boards.straightdope.com/t/how-much-does-the-scanned-price-vs-the-shelf-price-have-to-be-off-before-you-dispute-with-the/780014>\
**Category:** In My Humble Opinion\
**Created:** [February 16, 2017, 11:00pm UTC](https://boards.straightdope.com/t/how-much-does-the-scanned-price-vs-the-shelf-price-have-to-be-off-before-you-dispute-with-the/780014 "2017-02-16T23:00:37Z")\
**Posts on this page:** 2\
**Page:** 3

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**Author:** ![Biotop](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/biotop/32/321_2.png) [@Biotop](https://boards.straightdope.com/u/Biotop)\
**Post date:** [February 19, 2017, 3:31pm UTC](https://boards.straightdope.com/t/how-much-does-the-scanned-price-vs-the-shelf-price-have-to-be-off-before-you-dispute-with-the/780014/41 "2017-02-19T15:31:11Z")

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I KNOW this would never happen with this group here, but from my 30 years of grocery experience there is about a 75%+ chance that the customer has misread a sign, chosen the wrong product, or is misremembering the price. Scan errors do happen, but…

Customer: This item rang at wrong price. It is supposed to be buy 1, get 1 free.  
Me: Yes, each item rang up at half price.  
Customer: But one is supposed to be free?!  
Me: Let me fix that. (Voids both items and rings one up as full price, the other free.)

×××××

Customer: These sodas are supposed to be 2 dollars off.  
Me: Sorry sir, Coke products are not on sale, only Pepsi products.  
Customer: That’s deceptive!

×××××

Anyone else in retail post their numerous examples here.

×××××

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**Author:** ![The\_Vorlon](https://avatars.discourse-cdn.com/v4/letter/t/d07c76/32.png) [@The\_Vorlon](https://boards.straightdope.com/u/The_Vorlon)\
**Post date:** [February 19, 2017, 7:59pm UTC](https://boards.straightdope.com/t/how-much-does-the-scanned-price-vs-the-shelf-price-have-to-be-off-before-you-dispute-with-the/780014/42 "2017-02-19T19:59:17Z")

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The answer is simple in Massachusetts: price error =free item. There are inspectors that hit supermarkets and scan everything in the aisle, with large fines for errors.

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