# How to respond to this email from ebay ? **URL:** \ **Category:** In My Humble Opinion\ **Created:** [December 6, 2010, 9:00am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130 "2010-12-06T09:00:46Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Dog80](https://avatars.discourse-cdn.com/v4/letter/d/6bbea6/32.png) [@Dog80](https://boards.straightdope.com/u/Dog80)\ **Post date:** [December 6, 2010, 9:00am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/1 "2010-12-06T09:00:46Z")
I got this email from ebay: > [@](#): > > Dear dog80, > > We’re always trying to improve the eBay experience, and there’s no better group of advisors than our own customers. > > You purchased “item” from “seller” on 11/01/2010. We’d love to get your feedback about that experience, and invite you to take a 3 question survey to express your opinions. Your input will help us make eBay easier and more enjoyable to use. > > To take the survey, please click the link below or copy and paste the link into your browser. When I follow the link there’s a question asking me to rate my experience with the seller from 0 to 10. Problem is I didn’t actually buy the item. The seller was clearly stating that he won’t ship to my country but I didn’t notice that and hit the Buy Now button. Then I got a message from the seller that he doesn’t ship to my country, so I canceled the order. What should I do now? Can I just ignore the email? ---
**Author:** ![Tim\_T-Bonham.net](https://avatars.discourse-cdn.com/v4/letter/t/46a35a/32.png) [@Tim\_T-Bonham.net](https://boards.straightdope.com/u/Tim_T-Bonham.net)\ **Post date:** [December 6, 2010, 9:14am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/2 "2010-12-06T09:14:44Z")
First, make sure it’s actually from ebay! There is a known scam using just this technique. [The latest Ebay email scam is very tricky, believable and tempting. … You might think that ebay-survey.com belongs to ebay. Wrong!](http://ezinearticles.com/?Latest-Ebay-Email-Scam---Very-Tricky&id=135050) ---
**Author:** ![njtt](https://avatars.discourse-cdn.com/v4/letter/n/ecd19e/32.png) [@njtt](https://boards.straightdope.com/u/njtt)\ **Post date:** [December 6, 2010, 9:17am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/3 "2010-12-06T09:17:57Z")
Even if it is not a scam, you can still ignore it if you want to. ---
**Author:** ![Leaper](https://avatars.discourse-cdn.com/v4/letter/l/4bbf92/32.png) [@Leaper](https://boards.straightdope.com/u/Leaper)\ **Post date:** [December 6, 2010, 12:45pm UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/4 "2010-12-06T12:45:11Z")
Well, unlike the sample scam, the mail the OP describes is directly connected to a transaction (a canceled one, but still a transaction). That reduces (though probably doesn’t eliminate) the possibility of a scam. Still, there’s no reason not to ignore the e-mail. What’s eBay gonna do? Why would they do anything? ---
**Author:** ![Lips\_Obsession](https://avatars.discourse-cdn.com/v4/letter/l/bbce88/32.png) [@Lips\_Obsession](https://boards.straightdope.com/u/Lips_Obsession)\ **Post date:** [December 6, 2010, 8:03pm UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/5 "2010-12-06T20:03:31Z")
Just be careful it is the real eBay…someone may have gotten the transaction ID and be using it for spearPhishing… especially if you have to log in to participate in the survey. ---
**Author:** ![Bridget\_Burke](https://avatars.discourse-cdn.com/v4/letter/b/7cd45c/32.png) [@Bridget\_Burke](https://boards.straightdope.com/u/Bridget_Burke)\ **Post date:** [December 6, 2010, 8:27pm UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/6 "2010-12-06T20:27:22Z")
I would not respond, but forward the message to [spoof@ebay.com](mailto:spoof@ebay.com) If the query is kosher, they’ll let me know. ---
**Author:** ![elfkin477](https://avatars.discourse-cdn.com/v4/letter/e/a9a28c/32.png) [@elfkin477](https://boards.straightdope.com/u/elfkin477)\ **Post date:** [December 7, 2010, 1:46am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/7 "2010-12-07T01:46:16Z")
> [@t-bonham@scc.net](#): > > First, make sure it’s actually from ebay! _If_ it’s really from ebay, it’ll appear as a message on the OP’s My eBay page. ---
**Author:** ![Richard\_Pearse](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/richard_pearse/32/13144_2.png) [@Richard\_Pearse](https://boards.straightdope.com/u/Richard_Pearse)\ **Post date:** [December 7, 2010, 10:18am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/8 "2010-12-07T10:18:06Z")
Just ignore it. It’s a survey, no one cares if you personally don’t fill it out. ---
**Author:** ![BigT](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/bigt/32/12044_2.png) [@BigT](https://boards.straightdope.com/u/BigT)\ **Post date:** [December 11, 2010, 12:09am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/9 "2010-12-11T00:09:50Z")
I just recently got an email supposedly from Paypal asking me to fill out a survey. It actually included that line about emailing Paypal to see if the survey was legitimate. They are getting smart, as the thought even crossed my mind that scammers wouldn’t do that. I actually suspect that many Dopers wouldn’t have stopped until later on in the process–when information was actually requested. ---
**Author:** ![panache45](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/panache45/32/64_2.png) [@panache45](https://boards.straightdope.com/u/panache45)\ **Post date:** [December 11, 2010, 12:58am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/10 "2010-12-11T00:58:33Z")
It doesn’t sound like it’s from eBay, because in my experience, eBay doesn’t give a crap about its customers. That’s why I’m no longer a customer of theirs. ---
**Author:** ![EvilTOJ](https://avatars.discourse-cdn.com/v4/letter/e/ee59a6/32.png) [@EvilTOJ](https://boards.straightdope.com/u/EvilTOJ)\ **Post date:** [December 11, 2010, 9:54am UTC](https://boards.straightdope.com/t/how-to-respond-to-this-email-from-ebay/563130/11 "2010-12-11T09:54:16Z")
I’ve gotten those emails from both legitimate transactions off ebay and scammers. I always ignore them since I don’t give a shit about their stupid surveys.