Back in April I started this thread noting that I’d received less than 48 hours notification of my membership expiration. Yeah, I know it’s only Member, not Charter, and renewal even after expiration resolves it completely. But it still seems like a poor business model for retaining members, especially when guest status and adblock are so easy.
In my field (charitable organizations), retaining members is critically important, and retaining long term members is most important of all. We go out of our way to make it easy, not complicated, obscure, and unforgiving.
And I’ll further note that the only staff member who replied at all said:
Apparently even this rather low level of “customer support” has now been withdrawn. Foolishly, IMHO.