My take is that modern management has become so incompetent at understanding and rating employees that they’ve “outsourced” it to us. Also, ime almost all “surveys” are hidden attempts to get contact info to sell to third parties (email, etc.).
My standard answer when contacted by my dealership or hassled by a restaurant manager is: “My normal consulting charge is $65.00 per hour, with a two hour minimum – paid in advance. I’ll begin doing your job for you once I have your check in hand.”
Twice I’ve wandered around the garage trying to track a strange noise, to discover it’s my wife’s hybrid humming and gurgling to itself. I swear it notices when I get close to it and starts the strange noises. It will do this sometimes even after being parked for hours. Not only are these noises unusual, they’re amazingly hard to pinpoint.