Well, you have to balance politeness with firmness. If you’re too polite, sometimes nothing will happen. Just don’t take “no” for an answer, and if the person helping you isn’t really helping, ask to see a supervisor.
I can’t keep track of all the fucking bank changes and service changes that come along. I started banking ten years ago with NBD, which then became First Chicago, which then became Bank One, which is now still called Bank One, but really is JP Morgan. Over the last ten years, changes have applied, ever other year. When I signed up with the bank, the bank processed smallest checks first. When my check bounced, the largest checks went through first. Also, how the fuck was I supposed to know that withdrawals are processed before deposits? And how the heck was I supposed to know that when I made withdrawals over the weekend, they would not have been automatically processed for that day? It’s all done with computers these days, so I naturally assume that a withdrawal on Saturday is recorded and debited on Saturday, not the following Monday when it ends up a larger, later, withdrawal clears first and bounces all of the other withdrawal.
To illustrate, the situation is thus: Friday I have $75 in checking. I deposit $200 after business close Friday in an ATM. My bank slip says I have an available balance of $275. The bank instantly makes this amount “available” to me, since I’ve been a long-time customer of theirs. Immediately, I withdraw $20. Saturday, I make two more withdrawals of $20 each. Sunday, I withdraw $100.
What happens? Monday morning comes, and they pretend the weekend didn’t happen. Minus the deposit, I had $75, and the first three transactions took me down to $15. The fourth would have bounced. Now, since this is all done on ATMs and is instantaneous, requiring no human to process the transaction, one would think those first three transactions went through and would be accounted for on the actual day of transaction.
But no. On Monday, they process the largest (and last) transaction, $100, first. It bounces, but they cover. And then they process my next three transactions, covering every one and applying $30 services charges along the way. Then they process the deposit. $120 in service charges racked up. At the very most, I will accept responsibility for the deposit not being in over the weekend (even though my ATM slip counted it in my available balance.) But there’s no excuse for them not to chronologically debit my $20, $20, $20, and $100 withdrawal. None whatsoever. I mean, there’s fucking computers with time stamps and shit that can faithfully record the actual date of the transaction. It’s purely a money-making scheme.
I mean, seriously, does that make any sense whatsoever?