# I can't get on existing iTunes anymore

**URL:** <https://boards.straightdope.com/t/i-cant-get-on-existing-itunes-anymore/420427>\
**Category:** Factual Questions\
**Created:** [September 25, 2007, 3:36pm UTC](https://boards.straightdope.com/t/i-cant-get-on-existing-itunes-anymore/420427 "2007-09-25T15:36:27Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![rostfrei](https://avatars.discourse-cdn.com/v4/letter/r/7bcc69/32.png) [@rostfrei](https://boards.straightdope.com/u/rostfrei)\
**Post date:** [September 25, 2007, 3:36pm UTC](https://boards.straightdope.com/t/i-cant-get-on-existing-itunes-anymore/420427/1 "2007-09-25T15:36:27Z")

</div>

I’ve been having an iTunes problem for about a week and have exhausted all possibilities as to what is wrong. It was working fine until one day when I re-booted my laptop. I double clicked the iTunes icon and got a message saying something like “Microsoft has encountered an error and needs to shut down”. And then it gives me the option of sending an error report to Microsoft. When I click on the “more information” button, it tells me that I can solve this problem by downloading the latest version of iTunes.

So, I went to the site and downloaded the latest version of iTunes and I’m still getting the same message. Someone told me that I might have a virus, but I have Nortons and I did a scan and everything was normal. I got so frustrated that I deleted iTunes altogether and tried to start from scratch, but am STILL getting the same error message.

Any ideas??

Eric

---

<div class="post-metadata">

**Author:** ![Sequent](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@Sequent](https://boards.straightdope.com/u/Sequent)\
**Post date:** [September 25, 2007, 6:36pm UTC](https://boards.straightdope.com/t/i-cant-get-on-existing-itunes-anymore/420427/2 "2007-09-25T18:36:26Z")

</div>

Look at [this](http://docs.info.apple.com/article.html?artnum=302372) and [this](http://docs.info.apple.com/article.html?artnum=93976) for ideas.

---

<div class="post-metadata">

**Author:** ![Manduck](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/manduck/32/256_2.png) [@Manduck](https://boards.straightdope.com/u/Manduck)\
**Post date:** [September 25, 2007, 8:14pm UTC](https://boards.straightdope.com/t/i-cant-get-on-existing-itunes-anymore/420427/3 "2007-09-25T20:14:56Z")

</div>

[QUOTE=Sequent]  
Look at [this](http://docs.info.apple.com/article.html?artnum=302372) and [this](http://docs.info.apple.com/article.html?artnum=93976) for ideas.  
[/QUOTE]

Strange - I had the problem mentioned in your second link, and I fixed it by just rebooting the system.

---

<div class="post-metadata">

**Author:** ![MrSquishy](https://avatars.discourse-cdn.com/v4/letter/m/b9e5f3/32.png) [@MrSquishy](https://boards.straightdope.com/u/MrSquishy)\
**Post date:** [September 25, 2007, 8:45pm UTC](https://boards.straightdope.com/t/i-cant-get-on-existing-itunes-anymore/420427/4 "2007-09-25T20:45:25Z")

</div>

As **Sequent** referred to, it might not be a problem with iTunes itself, it could be a problem with QuickTime.

Also, it could be a problem with your iTunes library, which, I believe, is not removed by default when you uninstall iTunes. You might want to try moving it somewhere else (by default, I think it’s located in “My Music” on Windows) and starting iTunes to see if that works. If it does, it will create a brand new, empty library, but you might be able to import your old one (although if it is truly corrupted, you might have problems doing this).