I am fortunate (for the most part) in that my supervisor at work understands that I prefer email and instant messaging to other forms of communications. She responds fairly quickly to me via IM if I have a question while on the phone with a customer and I seldom have to place the customer on hold – this is good for me and the customer.
Unfortunately, my supervisor is currently out having surgery. In her absence, I am forced to rely upon the other call center supervisor – an older lady, who is very sweet, but lazier than fuck. She literally refuses to allow her employees to place employee orders, as they are too much trouble for her. She won’t answer emails, IMs or even the goddamned phone – today, I had a customer on the phone whose order was way jacked. I IM’d the supervisor, no response. I emailed her “high priority” no response. I fucking put the customer on hold and called her – NO RESPONSE. I finally had to put the customer on hold, unplug from my phone and WALK TO HER FUCKING OFFICE – so she could say “oh, just send her to customer service.” FUCK! I miss my supervisor already and she’s only been gone 2 days.
If you send me an e-mail, if I bother to respond to it, it may take weeks to get a response. I steadfastly refuse to wade through spam and BS Fwd:Fwd:Fwd:Fwd:Fwd messages just to get to the one that’s supposedly important, yet rarely is.
E-mail is a waste of time all around. Call me instead.
He probably put the hot dog down at his convenience, or hadn’t purchased it yet.
See, that’s what’s so great about text messaging. It’s instant, yet unintrusive. If ZipperJJ had called, his brother would have had to either ignore it or scramble to get rid of beer and hot dog to get the phone out. With a text message, no need to rush. He can finish the hot dog or find a place to put it down at his leisure.
Text messaging also bothers the people around you a whole lot less, isn’t affected by poor connections or loud noises nearby, and has no possibility of mishearing. I don’t particularly care for cell phones, but you can have my text messaging when you pry it from my cold dead fingers.
I’m not the IT person per se at my firm, but I am the most computer savvy person here. As such, one secretary (who just turned 65) refuses to learn anything more than basic Word functions. This is a law firm! Yes we have to do footnotes and headers, and yes, I consider these basic functions; she, however, finds them ‘fancy’. She would actually print a document, then slide the page into the typewriter to add her footnote. When I discovered her doing that, I showed her that handy dandy feature in Word. 5 years later, she’ll still come to my office to tell me she’s saved such and such and needs me to insert this footnote, and then hands me a piece of paper she’s typed out on the typewriter.
