# I fought Amazon, and I won! **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [January 5, 2026, 6:40pm UTC](https://boards.straightdope.com/t/i-fought-amazon-and-i-won/1026377 "2026-01-05T18:40:10Z")\ **Posts on this page:** 1\ **Showing post:** 6
**Author:** ![markn\_1](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@markn\_1](https://boards.straightdope.com/u/markn_1)\ **Post date:** [January 5, 2026, 7:11pm UTC](https://boards.straightdope.com/t/i-fought-amazon-and-i-won/1026377/6 "2026-01-05T19:11:55Z")
My experience is Amazon customer service is excellent 99% of the time, but when you run into that 1% issue, they are practically impossible to deal with. I posted this screed a few months ago about a problem I had with them which took dozens of back and forth messages over a couple of months before it was finally resolved. > [@Handling an Amazon refund issue](https://boards.straightdope.com/t/handling-an-amazon-refund-issue/1020749): > > Back in February I bought a Dell laptop from an Amazon third-party seller. In May I was having some trouble with the trackpad so I contacted Dell for a repair. Much to my surprise Dell said that they had no record of a warranty on the unit. So I contacted Amazon and asked if they could help me find the warranty. The Amazon agent instead offered to allow me to return the unit. Their exact words were “As I have check the details for you with my lead. In this case I can help you with the refund on … --- _[View the full topic](https://boards.straightdope.com/t/i-fought-amazon-and-i-won/1026377)._