# I get it. The employee is always right.

**URL:** <https://boards.straightdope.com/t/i-get-it-the-employee-is-always-right/129429>\
**Category:** The BBQ Pit\
**Created:** [September 24, 2002, 7:36am UTC](https://boards.straightdope.com/t/i-get-it-the-employee-is-always-right/129429 "2002-09-24T07:36:28Z")\
**Posts on this page:** 2\
**Page:** 2

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**Author:** ![White\_Lightning](https://avatars.discourse-cdn.com/v4/letter/w/f04885/32.png) [@White\_Lightning](https://boards.straightdope.com/u/White_Lightning)\
**Post date:** [September 24, 2002, 10:25am UTC](https://boards.straightdope.com/t/i-get-it-the-employee-is-always-right/129429/21 "2002-09-24T10:25:28Z")

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> [@](#):
>
> \*Originally posted by \*\*\*\*\*  
> There is nothing gained from being a doormat.

There is nothing gained from being an asshole, either.

Sorry people, **Rilchiam** is totally right. Yes, I’ve spent years working in food service. Yes, I’ve had plenty of shitty customers. Any of you people bragging about how you tore a rude customer a new one ever had someone come in off the street and literally take a shit on the floor of your store?

**spooje** , since when does being polite to someone make them worth more than you? I don’t get it. Being civil with people that aren’t treating you with respect is the quickest way to make it clear that you’re better than them. Maybe not to them, but who cares? They’re assholes anyway. And she’s obviously not defending asshole customers.

**Silentgoldfish** , it is _always_ possible to behave in a professional manner. No, I’ve never had to actually call the police. I’ve only had to threaten.  
Essentially, all that needs to be said is

> [@](#):
>
> _Originally posted by **Rilchiam** _  
> To reiterate: No matter how badly a customer behaves, if you curse at them, raise your voice, or otherwise make a scene, you have surrendered your position of authority. There are ways to dismiss them without descending to their level.

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**Author:** ![Coldfire](https://avatars.discourse-cdn.com/v4/letter/c/a587f6/32.png) [@Coldfire](https://boards.straightdope.com/u/Coldfire)\
**Post date:** [September 24, 2002, 10:25am UTC](https://boards.straightdope.com/t/i-get-it-the-employee-is-always-right/129429/22 "2002-09-24T10:25:56Z")

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Yeesh. One three-page thread on this non-issue is enough, **Rilchiam**.

Yesterday, you opened a second thread to respond to an existing thread **zev\_steinhard** posted. Now this one. Kindly knock it off - learn to live with the fact that not each and every one of your posts will result in your name being on the forum index page.

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