# I pit my "new" Kindle now a brick **URL:** \ **Category:** The BBQ Pit\ **Created:** [February 2, 2025, 12:49pm UTC](https://boards.straightdope.com/t/i-pit-my-new-kindle-now-a-brick/1013754 "2025-02-02T12:49:15Z")\ **Posts on this page:** 3\ **Page:** 3
**Author:** ![wolfpup](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/wolfpup/32/10618_2.png) [@wolfpup](https://boards.straightdope.com/u/wolfpup)\ **Post date:** [February 17, 2025, 9:46pm UTC](https://boards.straightdope.com/t/i-pit-my-new-kindle-now-a-brick/1013754/41 "2025-02-17T21:46:12Z")
> [@Atamasama](#): > > Sarcastic and **extremely** condescending. Whatever, man. I was trying to be helpful to the OP while expressing my disdain for the way large companies are turning customer service into a robotic jungle of customer non-service. They’re making things easier and cheaper for themselves but less and less functional for the customer and more and more difficult to speak with an actual human. If this observation somehow causes the OP offense, then so be it. > [@Atamasama](#): > > > [@wolfpup](#): > > > > I never suggested abusing anyone or demanding a “manager”. The substantive point I was making in post #2 and the subsequent ones was simply that Amazon technical support has a second support tier for more difficult problems. This is not a “manager”, it’s a second support level. Not everyone may know this, and if your problem is not automatically escalated, it may be beneficial to ask for it. > > The only difference between a phone call and a live text chat with a person, aside from the longer wait on a phone, is the opportunity to yell at someone. There is literally no other reason to give that advice. That’s not true. First of all, I never yelled at anyone to get the help I needed. The whole reason I mentioned my experience is because it was an impressive example of Amazon being genuinely helpful and cooperative above and beyond their obligation (and on a Sunday, yet). I was hoping the OP would have a similar experience. I’m sorry they did not. I’m also sorry I didn’t just stay the fuck out of this whole thing instead of trying to help. Secondly, let me respectfully add that IMHO even if/when you connect with an actual CSR, interactive texting is a different form of communication from actually speaking with a fellow human. There’s a reason that business teleconferencing is conducted via voice and frequently also both voice and video, and not conducted in text-based chat rooms. Because this is how humans communicate best. ---
**Author:** ![Atamasama](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/atamasama/32/12961_2.png) [@Atamasama](https://boards.straightdope.com/u/Atamasama)\ **Post date:** [February 18, 2025, 1:00am UTC](https://boards.straightdope.com/t/i-pit-my-new-kindle-now-a-brick/1013754/42 "2025-02-18T01:00:55Z")
> [@wolfpup](#): > > Secondly, let me respectfully add that IMHO even if/when you connect with an actual CSR, interactive texting is a different form of communication from actually speaking with a fellow human. There’s a reason that business teleconferencing is conducted via voice and frequently also both voice and video, and not conducted in text-based chat rooms. Because this is how humans communicate best. I think this is true for most communications, but not for customer service representatives. Either way they have to follow a script and a procedure. You’re not going to have better results by calling. You gave bad advice and did it in a way that seemed nasty. I like you quite a bit but this was a bad moment for you. However, I also know you’re **not** an asshole and I 100% believe that you were just trying to be helpful and didn’t mean it the way it came across. ---
**Author:** ![doreen](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@doreen](https://boards.straightdope.com/u/doreen)\ **Post date:** [February 18, 2025, 1:14pm UTC](https://boards.straightdope.com/t/i-pit-my-new-kindle-now-a-brick/1013754/43 "2025-02-18T13:14:20Z")
> [@Atamasama](#): > > I think this is true for most communications, but not for customer service representatives. Either way they have to follow a script and a procedure. You’re not going to have better results by calling. Sometimes you will - I just the other day had a customer service issue that probably didn’t have a script and by the end of it, I wished I had called on the phone. The eventual outcome might not have been any different but it would have been a lot easier and faster. I had made an in store purchase, the cashier wasn’t able to find my loyalty account and I wanted the points added. After some back and forth about needing information from the receipt , I eventually got a response saying the reward account and the purchase were in different names. Made no sense because it was an in- store purchase paid for with via gift cards so there was no name associated with the purchase. By the end of it, I _think_ the issue was that they somehow allowed two separate accounts to be set up with the same email address and different names , one for online ordering and one for reward points. However, that was never clearly stated ( which Is why I don’t think there was a script for the actual issue - it seemed like the CSR was trying to use a script for a related issue) [Previous page](https://boards.straightdope.com/t/i-pit-my-new-kindle-now-a-brick/1013754.md?page=2)