# I pit the impatient judgemental jackass on ebay who left negative feedback. **URL:** \ **Category:** The BBQ Pit\ **Created:** [April 18, 2012, 2:00am UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110 "2012-04-18T02:00:34Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [April 18, 2012, 9:10pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/21 "2012-04-18T21:10:23Z")
> [@Cheesesteak](#): > > This is the problem with eBay feedback. It’s expected that a decent seller will be 99+% positive, when the reality is that people make mistakes. The only time a negative is justified is if the seller is trying to defraud the buyer, or is hilariously incompetent. > > At best an inventory mistake deserves a neutral rating, you don’t deserve a pat on the back for issuing a refund on a transaction you were unable to complete. Is it only negative if the seller says “sorry, I ran out of inventory, oh and I’m keeping your money”? or there was some ridiculous delay in refunding. or communicating the problem, which there wasn’t. ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [April 18, 2012, 9:11pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/22 "2012-04-18T21:11:58Z")
> [@kushiel](#): > > But ebay lets you leave feedback on your feedback, right? I’m sure I’ve seen that before. So reply to the first negative saying it was an inventory issue and apologize profusely. For the second, reply apologizing for a delay because it was the weekend. > > Most people won’t throw a fit over a power seller having two negatives, especially if they’ve replied nicely with their side of the story. You’re correct. It’s really not a huge deal, I’m just venting 🙂 ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [April 18, 2012, 9:17pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/23 "2012-04-18T21:17:02Z")
> [@CaptMurdock](#): > > Responding to the other side (figuratively) of the question… > > I bid and won a used iPod Touch from this guy. I promptly paid on March 25, only to have several days go by with no indication that he has shipped it to me. I had sent a couple of messages in the interim with no response. > > Finally, going through Paypal, I get his email address and send him a message directly on March 30. He responds that day that he will ship it out on April 1 (which was a Sunday :dubious:, so I figure he’ll send it the next day.) > > An entire week goes by. No iPod, and no indication via eBay that he’s shipped it (e.g. tracking number). I open a case with eBay’s Resolution Center, hoping that they will contact him and spur him along. > > Another week goes by. Nothing. eBay asks if I want to escalate this to Customer Service. Yes, I do, figuring at this point, it would be better to get my money back, which I did; eBay refunded it to my Paypal account. > > I then left a fairly scathing negative feedback for this dude, who BTW had put up other items for sale in the interim (so there is no way he can claim Death In The Family/In The Hospital/Emergency Trip to Antarctica). The first negative feedback I have left, ever. > > So what happens? I get a notification that he shipped the iPod the next day. Three weeks after I paid for it. :smack: Buyers should be aware that a a lot of ebay sellers are not stores with the same guidelines, but even private individuals need to use common sense consideration. That seller was a flake. The buyer I’m complaining about had one negative feedback as a seller for waiting over a week to ship with no communication to the buyer at all. Then he tried to defend that with"yeah the buyer never contacted me" They gave you thier money dickwad, no other communication from them is nessecary. Ship the item and let them know it’s on it’s way, or at least email them explaining and apologizing for any unavoidable delay. ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [April 18, 2012, 9:27pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/24 "2012-04-18T21:27:52Z")
> [@Gedd](#): > > Hey this is great, I was thinking of pitting a seller from Amazon. It was the first time we left negative feedback. My wife bought a new bike, and not only did they send it to the wrong address and we had to go pick it up, but they sent the wrong bike (it was even a men’s bike). She sent them a message and the next day got an email that they had one of the correct one left and she could still get it . . . because they were putting it back up for sale. It was gone by the time she got on the site. > > After a week of more back and forth my wife finally said “I just want a bike. How about we will keep the bike you sent us [it cost at least $50 more than we paid] and you keep the money we sent you.” She found it somewhere else for $9 more and now I have a new bike too. > > When we left the negative review they sent us a message wanting to know what they did wrong. :smack: That last line made me laugh. Obviously the people involved on their end aren’t communicating with each other. very well. Some years ago I bounght an inexpensive tem on ebay. Most of the cost was tucked into the shipping and hnadling, which they are reluctant to refund and don’t get charged fees for. They sent me the wrong item. I complained and they said send it back and we’ll refund your money. I told them I should be required to pay anything for thier mistake and they should pay postage. I made the mistake of trying to resolve it by buying the correct item again from them since it wasn’t a huge dollar amount. They again sent me the wrong item. I complained again and they still refused to send the correct item even though it was under ten dollars, and refused to pay for postage on the return. “The listing says buyer pays return postage” So, with a little investigation I find out they are based in my city, so I collect my paperwork and drive over, hoping being there in person will resolve the shipping issue. Nobody would even talk to me about the ebay business. “It’s totally seperate and there’s nobody here to help you” I left them two negative feedbacks and they left two for me. Now, running this business I think they were even bigger jerks than I thought back then. ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [April 18, 2012, 9:33pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/25 "2012-04-18T21:33:10Z")
> [@grude](#): > > As someone who sold online in the past I totally endorse this^ It happened to me too and I told them I’d be happy to do a full refund or if they would like to wait a few days up to them. > > I had a lot of customers who were flat unreasonable and thought I was amazon or something, getting pissed no one answered the phone or email at FOUR AM local time. Customers who wanted a full refund for the trouble AND a free reship of the product because Elbownianistan customs seized their order, you gotta be kidding me!(it was clearly evident in my terms foreign customs was not my problem). > > Wanting me to pay the customs fees they were charged by their country! > > The customer who was OUTRAGED! :mad: after they were charged five dollars in shipping and handling and their order was shipped priority mail, why for five dollars it should have been overnight you scammer!:smack: Yep, on my personal account I had a buyer from Canada. I shipped his items and he had assumed something about the items without asking any questions. He complained that it took too long to get and he had to pay customs fees, as if I’m resposnbsible for the mail. We eventually reached a solution where I agreed to refund his purchase price only and he was responsible for shipping. We’ve decided not to do any shipping overseas because we’ve had issues before. Now people have to have someone in the US be thier contact if they want an item. ---
**Author:** ![secretsmile36](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@secretsmile36](https://boards.straightdope.com/u/secretsmile36)\ **Post date:** [April 18, 2012, 10:55pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/26 "2012-04-18T22:55:56Z")
I would have left negative feedback for you as well in the first example you gave. You should know how many items you have in stock before you list them. I’d be pissed if I bought something and was expecting it and then you turn around and say you can’t have it. ---
**Author:** ![grude](https://avatars.discourse-cdn.com/v4/letter/g/e47774/32.png) [@grude](https://boards.straightdope.com/u/grude)\ **Post date:** [April 18, 2012, 10:57pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/27 "2012-04-18T22:57:58Z")
> [@secretsmile36](#): > > I would have left negative feedback for you as well in the first example you gave. You should know how many items you have in stock before you list them. I’d be pissed if I bought something and was expecting it and then you turn around and say you can’t have it. Are you for real? I’ve had stock issues with big internet retailers, but god forbid it happen once with a small business run by one guy.:rolleyes: ---
**Author:** ![secretsmile36](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@secretsmile36](https://boards.straightdope.com/u/secretsmile36)\ **Post date:** [April 18, 2012, 11:02pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/28 "2012-04-18T23:02:01Z")
> [@grude](#): > > Are you for real? I’ve had stock issues with big internet retailers, but god forbid it happen once with a small business run by one guy.:rolleyes: Yes I am for real. Lets say I’ve spent a good hour or more searching for the item, watching it bidding on it etc. I win it and I pay for it. Then I get an email saying…sorry but we don’t actually have the item you just paid us for…nice. Big waste of my time and energy. ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [April 19, 2012, 2:18am UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/29 "2012-04-19T02:18:56Z")
> [@secretsmile36](#): > > Yes I am for real. Lets say I’ve spent a good hour or more searching for the item, watching it bidding on it etc. I win it and I pay for it. Then I get an email saying…sorry but we don’t actually have the item you just paid us for…nice. > Big waste of my time and energy. Well. the big part is in question. Businesses big and small owned and operated by humans make mistakes. It’s a fact of life that grownups ought to understand. Companies that make excellent products have a certain small % that fail right out of the box. If you happen to be the one that gets one that fails, it’s unfortunate but it doesn’t mean they suck as a company. What matters is how they handle these inevitable problems. Although it doesn’t feel good when it happens to you , the idea that if you’re good at what you do you never make mistakes , and customers will never be disappointed and inconvenienced is a bogus one. I assume you make a mistake occasionally. How do you prefer others react to your mistakes? ---
**Author:** ![cosmosdan](https://avatars.discourse-cdn.com/v4/letter/c/a6a055/32.png) [@cosmosdan](https://boards.straightdope.com/u/cosmosdan)\ **Post date:** [April 19, 2012, 1:09pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/30 "2012-04-19T13:09:29Z")
I just realized that the OP looks like I’m pitting the first oerson who left negative feedback over the inventory issue. That was not my intention. That’s a jusdgement call I don’t agree with but not being a jackass. It is only the 2nd person who runs thier own ebay and online business that I was pitting and venting about. ---
**Author:** ![secretsmile36](https://avatars.discourse-cdn.com/v4/letter/s/c67d28/32.png) [@secretsmile36](https://boards.straightdope.com/u/secretsmile36)\ **Post date:** [April 19, 2012, 1:56pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/31 "2012-04-19T13:56:26Z")
> [@cosmosdan](#): > > Well. the big part is in question. > > Businesses big and small owned and operated by humans make mistakes. It’s a fact of life that grownups ought to understand. > Companies that make excellent products have a certain small % that fail right out of the box. If you happen to be the one that gets one that fails, it’s unfortunate but it doesn’t mean they suck as a company. What matters is how they handle these inevitable problems. Although it doesn’t feel good when it happens to you , the idea that if you’re good at what you do you never make mistakes , and customers will never be disappointed and inconvenienced is a bogus one. > > I assume you make a mistake occasionally. How do you prefer others react to your mistakes? I don’t make mistakes 😉 If I am selling something I would double check that I actually had the item in stock before listing it. ---
**Author:** ![LurkerInNJ](https://avatars.discourse-cdn.com/v4/letter/l/ed655f/32.png) [@LurkerInNJ](https://boards.straightdope.com/u/LurkerInNJ)\ **Post date:** [April 19, 2012, 5:18pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/32 "2012-04-19T17:18:58Z")
I had a buyer who left negative feedback the day after she made payment. She said she didn’t receive the item. I think she expected the item to be teleported into her living room within hours of making payment. :rolleyes: ---
**Author:** ![stpauler](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@stpauler](https://boards.straightdope.com/u/stpauler)\ **Post date:** [April 19, 2012, 5:42pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/33 "2012-04-19T17:42:58Z")
Ugh, eBay. I’m almost done with my drama and glad it’s over. Here are my war stories: End of February, I decided to get rid of a lot of my songbook (sheetmusic) collection. It’s taking up space and while I love a lot of 'em, I never play them anymore, so it’s more showcase than anything. So, about 400 books go up on ebay over the course of 5 days. I offered bundle shipping via media mail to the US only (that way I don’t have to guess on what things cost and have a little more control over it all). I then wait until people pay before shipping out items as some are buying over the course of several days to save shipping, I’m completely cool with that. My Ebay nightmares: Problem 1) Person in Dubai wins an auction even though it’s US shipping only. She DEMANDS I still sell it to her. She wasn’t the first, I had someone from France do it the day before but she offered to pay $25 for shipping. So that’s the same offer I give to the person in Dubai. She refuses and leaves negative feedback without paying. Ebay hasn’t refunded me the amount to list it or go after her for bidding on a book she couldn’t buy to begin with. Grr. Problem 2) A book I listed in fair condition as it was a bit banged up arrived and one of the pages was loose and there were pictures and everything. The book cost $2.25. My policy was to take anything back for a week if the buyer wasn’t happy, they just had to pay for shipping. I offered to refund the buyer the money but he said it would cost more to ship it back to me. He then left negative feedback. Problem 3) This is the worst one of them all. So every day I would head to the post office for 8 days straight (we have a PO that’s open on Sundays). I used the same packaging all 8 days for the books. On one day and only one day I shipped books, packages had disappeared from the mail. One person eventually got a package with the wrong books in it. I assumed I screwed up and put the wrong label on the box and apologized profusely. Turns out that he got books that belonged to 3 different buyers. WTF, I must have really screwed up. Nope, turns out the USPS did. I figured this part out when he sent me back the books. The package I sent to him was a little over 14lbs. The package of books he received was 27 lbs, damaged, and put into a new box. I’ve sent requests to the mail recovery center (dead letter office) but haven’t got anything back yet. So, I’m out a little over $700 because of the post office’s mess up (and mine for not getting insurance. Ebay sided on the side of the buyer for all of 'em). But during that whole time while trying to sort this out, two of the 4 buyers? Complete a **holes. The accusations that I did this on purpose pushed me nearly to the edge of telling them to f** k right off. I’ll probably still buy stuff off of Ebay, but they definitely lost a seller. I don’t have the patience or customer service skills to do that again. ---
**Author:** ![Blaster\_Master](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@Blaster\_Master](https://boards.straightdope.com/u/Blaster_Master)\ **Post date:** [April 19, 2012, 6:51pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/34 "2012-04-19T18:51:41Z")
> [@cosmosdan](#): > > Well. the big part is in question. > > Businesses big and small owned and operated by humans make mistakes. It’s a fact of life that grownups ought to understand. > Companies that make excellent products have a certain small % that fail right out of the box. If you happen to be the one that gets one that fails, it’s unfortunate but it doesn’t mean they suck as a company. What matters is how they handle these inevitable problems. Although it doesn’t feel good when it happens to you , the idea that if you’re good at what you do you never make mistakes , and customers will never be disappointed and inconvenienced is a bogus one. > > I assume you make a mistake occasionally. How do you prefer others react to your mistakes? But here’s the thing, that’s exactly what the feedback should reflect. A good company should have a high positive feedback; worse companies will be lower. It shouldn’t be the responsibility of the customer to try to make judgments about how you do as a company overall. All the customer can do is make an assessment of their personal experience and whether it was good or not. For instance, I’m at a restaurant, I could have the best waiter in the world even understanding that he’s human and makes mistakes, but if I happen to be the one person he food and drinks all over, of course I’m going to be upset. What makes him a good waiter isn’t that he never makes mistakes, but that he makes very few of them, so the few mistakes are far outweighed by the generally great service he provides. That’s what makes the eBay system bad, because if everyone makes allowances for that sort of stuff, it could actually be a more systemic problem but no one notices because no one leaves negative feedback and it makes it useless for actually evaluating the quality of a business. So in the case of the first, IMO, the negative feedback was absolutely deserved. It was a negative experience that he entered into a business transaction and left worse off for it because of wasted time. Yes, it should acknowledge also that you did the best you could to correct for it, but what makes it clear that it’s a rare mistake is that that sort of negative response is non-existant other than that. The second guy though, yeah, I do believe that the negative feedback is probably premature because things do get damaged in transit through no fault of your own. ---
**Author:** ![Cheshire\_Human](https://avatars.discourse-cdn.com/v4/letter/c/5f8ce5/32.png) [@Cheshire\_Human](https://boards.straightdope.com/u/Cheshire_Human)\ **Post date:** [April 19, 2012, 9:12pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/35 "2012-04-19T21:12:23Z")
> [@cosmosdan](#): > > I’ve worked in retail a long time and everybody occasionally has inventory mistakes. It is a pain when you’re the one that is affected but it doesn’t mean it’s a common occurance. Years ago, I read a poster on the wall of a business, something to the effect of: “To the customer that _got_ the defective unit, your defect rate is 100%.” The point being that no matter how good your defect rate, you should strive for “Zero Defects”, because the only thing your customer has to go by is his _own_ experience of your performance. He doesn’t (and _can’t_) know about the thousands of perfectly functioning units you’ve shipped. He only knows about the bad _one_ that _he_ received. A negative is not only understandable, but is also only what you deserve. That’s _why_ you bent over backward (as detailed in the rest of your post) to make it “righter than right”. To try to _overcome_ the negative impression you already gave the customer. That said, the first neg in your OP was legitimately deserved. The second, posted before _anyone_ could reasonably get a chance to address it, was just plain assholishness. You mentioned that the “customer” was running his own business in the same field, possibly in competition. What chance that it was an attempt to game the rules in order to undercut your “perfect” defect rate, and gain himself more business? ---
**Author:** ![Kimmy\_Gibbler](https://avatars.discourse-cdn.com/v4/letter/k/bbe5ce/32.png) [@Kimmy\_Gibbler](https://boards.straightdope.com/u/Kimmy_Gibbler)\ **Post date:** [April 19, 2012, 9:23pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/36 "2012-04-19T21:23:19Z")
> [@cosmosdan](#): > > Running a little ebay business for my bosses. Things going well. Power seller and Top Rated Seller, which means a discount in ebay fees. > Our first negative feedback was an inventory mistake. We had one less available than was listed , and when we discovered the mistake after the sale we sent a polite apologetic email , explaining and issued a full refund right away. The customer still chose to leave a negative. Now, IMO, if a mistake is made but is handled promptly, and fairly, negative feedback is uncalled for. In fact I’ve had ebay customers thank me for my attention to customer service and problem solving, one even calling the storte to say he’s run his own business and appreciates that kind of service. > > The more recent one pisses me off even more. Customer buys item and we ship right away. recieves it on the 13th. It’s a power amp. On the 15th, Sunday, nobody in the store, he sends a message, “DEAD ON ARRIVAL” and on Monday morning , before I sit down at the computer to check emails he opens a case and leaves negative feedback referring to his purchase as a total scam. > I respond and offer to pay return shipping and give a full refund. So it’s been less than 24 hours since the original email , {which was sent on Sunday} and before I’ve had any reasonable chance to respond he opens a case and leaves negative feedback. Then as I investigate it turns out this person has their own ebay business going , and another online business dealing with electronics, as well as the shipping address being an electronics business iwth a different name. > > So, may I say, FUCK YOU jerkwad. You’d think anyone who has run any kind of business would give others a fair shot at making it right before leaping to negative feedback. You’d think anyone would realize that occasionaly things are damaged in shipping, and it being DOA, is not out fault. It was checked here by our tech, just as the add said. > So again, fuck you asswipe. I looked at your feedback and the negative you recieved was because you delayed shipping for ten days and never bothered to communicate with the buyer. You tried to defend that in your response. You are indeed an asshole and I hope a negative feedback will cost you some money the way yours just did for my bosses. > The only positive is that I immediately blocked you as a buyer so I never have to deal with you shitty attitude again. Have you considered not advertising for sale merchandise you do not have and not shipping defective merchandise? “You’d think anyone would realize that occasionaly things are damaged in shipping, and it being DOA, is not out fault.” = “Gosharoo, seller, why do you think this should be _my_ problem? Just 'cause I sold you the piece of junk?” This is business, not patty-cake. If you can’t stand the heat, get out of the kitchen. If you want to take their money, be prepared to deliver on your promises. If you want to make friends, go join a bridge club. ---
**Author:** ![MeanOldLady](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/meanoldlady/32/10737_2.png) [@MeanOldLady](https://boards.straightdope.com/u/MeanOldLady)\ **Post date:** [April 19, 2012, 11:33pm UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/37 "2012-04-19T23:33:37Z")
> [@Kimmy\_Gibbler](#): > > Have you considered not advertising for sale merchandise you do not have and not shipping defective merchandise? > > “You’d think anyone would realize that occasionaly things are damaged in shipping, and it being DOA, is not out fault.” = “Gosharoo, seller, why do you think this should be _my_ problem? Just 'cause I sold you the piece of junk?” > > This is business, not patty-cake. If you can’t stand the heat, get out of the kitchen. If you want to take their money, be prepared to deliver on your promises. If you want to make friends, go join a bridge club. Stop being an asshole. He was never given the opportunity to remedy the problem. ---
**Author:** ![Kimmy\_Gibbler](https://avatars.discourse-cdn.com/v4/letter/k/bbe5ce/32.png) [@Kimmy\_Gibbler](https://boards.straightdope.com/u/Kimmy_Gibbler)\ **Post date:** [April 20, 2012, 12:30am UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/38 "2012-04-20T00:30:13Z")
> [@MeanOldLady](#): > > Stop being an asshole. He was never given the opportunity to remedy the problem. When you charging money, there shouldn’t _be_ problems. Self-pitying sellers are the last people I want to do business with. The customer had a negative experience: he got defective merchandise from an internet seller. If I were selling things on the internet, I’d keep in mind that defective merchandise scams are one of the chief reasons people avoid buying online. And I’d make sure that I took that into account when servicing customers. I certainly would never dream of adopting the attitude of “Well, sheeee-yit, looks like our shipper done fucked up. Ain’t our fault, bro.” There’s always an excuse: Simple inventory error. Careless handling by the shipper. These don’t say “power seller” to me (particularly if you’re only doing dozens of sales a week). And I’m glad it doesn’t to eBay either. ---
**Author:** ![pulykamell](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pulykamell/32/3166_2.png) [@pulykamell](https://boards.straightdope.com/u/pulykamell)\ **Post date:** [April 20, 2012, 2:44am UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/39 "2012-04-20T02:44:20Z")
> [@Kimmy\_Gibbler](#): > > When you charging money, there shouldn’t _be_ problems. Self-pitying sellers are the last people I want to do business with. > > The customer had a negative experience: he got defective merchandise from an internet seller. If I were selling things on the internet, I’d keep in mind that defective merchandise scams are one of the chief reasons people avoid buying online. And I’d make sure that I took that into account when servicing customers. > > I certainly would never dream of adopting the attitude of “Well, sheeee-yit, looks like our shipper done fucked up. Ain’t our fault, bro.” > > There’s always an excuse: Simple inventory error. Careless handling by the shipper. These don’t say “power seller” to me (particularly if you’re only doing dozens of sales a week). And I’m glad it doesn’t to eBay either. Dude, shit happens. The seller wasn’t even given a chance to rectify the problem. Nothing about the OP says he has an attitude of “Well, sheeee-yit, looks like our shipper done fucked up. Ain’t our fault, bro.” Where the fuck are you getting that? ---
**Author:** ![Kimmy\_Gibbler](https://avatars.discourse-cdn.com/v4/letter/k/bbe5ce/32.png) [@Kimmy\_Gibbler](https://boards.straightdope.com/u/Kimmy_Gibbler)\ **Post date:** [April 20, 2012, 3:03am UTC](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110/40 "2012-04-20T03:03:06Z")
> [@pulykamell](#): > > Dude, shit happens. The seller wasn’t even given a chance to rectify the problem. Nothing about the OP says he has an attitude of “Well, sheeee-yit, looks like our shipper done fucked up. Ain’t our fault, bro.” Where the fuck are you getting that? Here are some quotes from the OP > [@](#): > > You’d think anyone would realize that occasionaly things are damaged in shipping, and it being DOA, is not out fault. > [@](#): > > the idea that if you’re good at what you do you never make mistakes , and customers will never be disappointed and inconvenienced is a bogus one. Dissatisfied customer? Well, that’s just life. Seller disappointed and inconvenience by negative feedback? Well, then the buyer is obviously an impatient, judgmental shithead. > [@](#): > > Buyers should be aware that a a lot of ebay sellers are not stores with the same guidelines, but even private individuals need to use common sense consideration. Yeah, it might look like a store if you consider it from the point of view of “You post an auction. I win, I pay, you ship.” But it’s not like a store with the same guidelines: You win, you pay, and when I get the chance, hopefully I’ll have the item in stock and it will be working when you get it. In response to this, _At best an inventory mistake deserves a neutral rating, you don’t deserve a pat on the back for issuing a refund on a transaction you were unable to complete. Is it only negative if the seller says “sorry, I ran out of inventory, oh and I’m keeping your money”?_ … the OP thinks an “inventory error” should result in negative feedback only if it degrades to this extent: > [@](#): > > or there was some ridiculous delay in refunding. or communicating the problem, which there wasn’t. I’ve gotta tell you: I see a lot of the “why it’s everybody’s else fault” line of thinking and not very much of “How can we ensure that we don’t auction off merchandise we don’t have and make sure our merchandise works when it gets to our buyers?” [Previous page](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110.md?page=1) [Next page](https://boards.straightdope.com/t/i-pit-the-impatient-judgemental-jackass-on-ebay-who-left-negative-feedback/619110.md?page=3)