# I pit Verizon for being a douche instead of doing the right thing

**URL:** <https://boards.straightdope.com/t/i-pit-verizon-for-being-a-douche-instead-of-doing-the-right-thing/497536>\
**Category:** The BBQ Pit\
**Created:** [May 25, 2009, 4:56am UTC](https://boards.straightdope.com/t/i-pit-verizon-for-being-a-douche-instead-of-doing-the-right-thing/497536 "2009-05-25T04:56:50Z")\
**Posts on this page:** 1\
**Page:** 3

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**Author:** ![Words\_on\_the\_Interweb](https://avatars.discourse-cdn.com/v4/letter/w/b19c9b/32.png) [@Words\_on\_the\_Interweb](https://boards.straightdope.com/u/Words_on_the_Interweb)\
**Post date:** [May 27, 2009, 10:22pm UTC](https://boards.straightdope.com/t/i-pit-verizon-for-being-a-douche-instead-of-doing-the-right-thing/497536/41 "2009-05-27T22:22:13Z")

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> [@Casserole](#):
>
> I don’t know about you, but if I were a CSR, and the police were on the line, the **first** thing I would do would be to transfer the call to my manager, no questions asked.

Sure, but that’s you and me, not the Verizon representative, who may or may not do so (let’s be honest, CSR’s aren’t always the brightest). The article doesn’t indicate a manager was involved, referring only to an “operator”; in the absence of additional information, assuming it was a manager is just that - assumption. Regardless, the actions of whoever the police spoke to still don’t necessarily represent Verizon’s corporate policy in such instances. Has there been any further information released re: the timeline or Verizon’s policies, or a statement from Verizon?

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