Sure, but that’s you and me, not the Verizon representative, who may or may not do so (let’s be honest, CSR’s aren’t always the brightest). The article doesn’t indicate a manager was involved, referring only to an “operator”; in the absence of additional information, assuming it was a manager is just that - assumption. Regardless, the actions of whoever the police spoke to still don’t necessarily represent Verizon’s corporate policy in such instances. Has there been any further information released re: the timeline or Verizon’s policies, or a statement from Verizon?