# I pit "web chat" sales agents & their scripts **URL:** \ **Category:** The BBQ Pit\ **Created:** [October 17, 2013, 3:32am UTC](https://boards.straightdope.com/t/i-pit-web-chat-sales-agents-their-scripts/671458 "2013-10-17T03:32:21Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![MannyL](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@MannyL](https://boards.straightdope.com/u/MannyL)\ **Post date:** [October 17, 2013, 3:32am UTC](https://boards.straightdope.com/t/i-pit-web-chat-sales-agents-their-scripts/671458/1 "2013-10-17T03:32:21Z")
Currently I have FiOS and my two year commitment is ending. This will cause the loss of some promotions and my bill will go up by $30.00 I can sign a new two year agreement for a $15.00 increase per month, get a $120 gift card and have my internet speed increase. Before I agreed to this I tried to contact Comcast to get a quote through their online chat. I told Ramathing (real name from web chat) what I am looking for and he/she starts to sell me a package. but doesn’t tell me what is in it. I ask him? to compare the plans and he starts telling me about the X1 Platform., XFINITY On Demand, Constant Guard®. and fast downloads. I again ask him to compare plans and he posts a link so I can see what channels are on each plan. After I tell him which plan I want pricing on he asks if I want to order it. I tell him I need more information and ask about the DVR prices. He gives me the price then again asks if I want to order. He then gives me the prices of the DVR and I ask another question to make sure the features are comparable. After answering me he asks again if I want to process the order. Based on the chat I think Verizon will give me the better deal so I’m staying with them and singing another 2 year deal. ------------------------Chat Session Below---------------------- PrintPrint CopyCopy CloseClose chat id : 8\ Problem : X1 Ramathing \> Hello Guest, Thank you for contacting Comcast Live Chat Support. My name is Ramathing. Please give me one moment to review your information. Guest \> My Issue: X1 Ramathing \> I see you are interested in adding Comcast services. It’s my pleasure to process your order and answer any questions you may have.How are you doing today Guest \> I am good. I currently have Verizion FiOS and am consideriong switchinh Ramathing \> I apologize, but the information entered on the website was not passed over to me. May I ask you a few questions, beginning with your full name, to get started? Ramathing \> Okay. Ramathing \> Do you have an existing account with us? Guest \> Righr now I have thee sets with DVR’s with the following service3s FiOS TV Ultimate HD plus HBO/Cinemax Movie Package Ultimate HD and 35 internet Ramathing \> Okay. Guest \> I used to be a comcast customer but we switched Ramathing \> No worries,I am here to assist you. Ramathing \> It,okay. Ramathing \> Could you please provide me your complete address . Guest \> \ Ramathing \> ty. Ramathing \> Please allow me few minute while Iam pulling up your address. Guest \> Ok Ramathing \> Thank you. Ramathing \> Thanks for your patience. Ramathing \> Could you please provide me your complete SSN. Guest \> \ Ramathing \> Thank you. Ramathing \> PLease provide me your complete name, best contact number and Email address. Guest \> \ \ \@\ Ramathing \> Thanks for the information. Ramathing \> Would you like to add someone as an authorized user that has your permission to make changes on your behalf? Guest \> No. Ramathing \> Okay, I respect your decision. Ramathing \> \,what package to you want me to process today? Guest \> I want to know what package Comcast has that is closeset to what I have with FiOS and the price so I can see who has the better deal Ramathing \> Okay, sure I will provide you the package and the prices comcast is offering. Ramathing \> \,which package shall I check for you, single play,double play,triple play? Guest \> Tripple play because we have the equivilkent from Verizon Ramathing \> Okay,sure. Ramathing \> EmanueStarter XF Triple Play Ramathing \> which will cost you $89/m for 12 month with 2 year aggrement. Guest \> Is that comprable to FiOS TV Ultimate HD plus HBO/Cinemax Movie Package? Ramathing \> We also have,HD Preferred XF Triple Play with $109.99/m for 12 month with 2 year agreement. Guest \> Can you please tell me which package you offer is closest to what I currently have and the price for four DVR’s Ramathing \> Under this package you will get Introducing the X1 Platform from XFINITY, your Entertainment Operating System™ – an interactive TV experience that gives you instant access to all of your entertainment Ramathing \> a $150 Visa® Prepaid Gift card Ramathing \> An awesome lineup with XFINITY On Demand™ - more ways to get more entertainment. Enjoy over 160 channels including Encore®, National Geographic, and Oxygen. And with XFINITY on Demand™, catch up on your favorite show or watch movies in-home or on your mobile devices Ramathing \> HBO® and Streampix™ free for 3 months. For a limited time, experience premium programming such as HBO’s Game of Thrones. Ramathing \> Blazing-fast download speeds. So you can share photos, book travel, play games, and watch online videos – at lightning-fast speeds Ramathing \> Surf safer with Constant Guard®. Explore the web worry-free with the most comprehensive online protection of any major Internet provider at home or on your mobile devices. Ramathing \> The Comcast Customer Guarantee™- Comcast cares which is why our offers are backed by a 30 day money-back guarantee Ramathing \> All this services are included in this package. Guest \> Ok but you haven’t told me what package you offer that matches FiOS TV Ultimate HD plus HBO/Cinemax Movie Package and the monthly rate for three DVR’s Ramathing \> Let me check that for you just allow me a minute. Ramathing \> \,Iam going to send you a channel line up link were you can check the channel that is available in this package. Ramathing \> [Https://www.comcast.com/Customers/Clu/ChannelLineupPopup.ashx](Https://www.comcast.com/Customers/Clu/ChannelLineupPopup.ashx) Guest \> Looks liek Digitial Premier is closest Ramathing \> Okay. Ramathing \> Digitial Premier cost $149.99/m for 12 month with 2 year agreement. Guest \> And with 3 DVR’s? Ramathing \> will you like to go for that ,\. Guest \> I need more information first Ramathing \> Okay. Ramathing \> 1Hd DVR is free. Ramathing \> And any additional HD dvr will cost around$17 Guest \> Can you watch what is on one DVR from another DVR in the house? Ramathing \> For that you have to add Any room dVR. Guest \> How much is the Any Room DVR and can we have more than one in the house? Ramathing \> were you can watch as well as record any movies from any room. Guest \> Right now we have 3 DVR’s and can watch what is on any DVR from any other room in the house. This lets us record 6 shows at once. Can I do that with the Any Room DVR? Ramathing \> Yes, if you have 3DVR with Any Room DVR you can Record and watch 3 at the time in any room. Ramathing \> And the cost of Any Room DVR is arount 1$9.99 Ramathing \> Sorry for the typo. Please disregard that last message. Guest \> 9.99 on top of the 17.00? Ramathing \> It is $19.99 Ramathing \> for Any Room DVR Guest \> And I can record six shows at the same time on it? Ramathing \> Yes,if you have 3DVR you can record 3 at the time. Ramathing \> Shall I go ahead and process the order,\. Guest \> So what would the total me per month then? Ramathing \> Okay.the total month bill will be the package price+AnyRoomDVR+If you want any additional boxes it will charge for that Ramathing \> And in the first month bill there will an installation fess of around $39.99 Guest \> Can you please add up the total for the package plus three AnyRoom DVR’s and one HD set top box. Ramathing \> Okay sure. Ramathing \> It will be 19.99+149.99+10 Ramathing \> It will be $179.89 Guest \> And I can record six shows at once? Guest \> What is the speed of the internet service? Ramathing \> yes. Ramathing \> It will be up to 50mbps. Guest \> Is that up and down? Ramathing \> No. Ramathing \> you will get 50mbps. Guest \> What is the downstream speed? Ramathing \> It will be 10mbps Guest \> Thank you for the information. I will need to think about this. Can you provide me with a quote number Ramathing \> It will be around $179.89 excluding taxes Ramathing \> Before we end today, would there be anything else that I can assist you with? Guest \> No, thank you for the information though ---
**Author:** ![Ranger\_Jeff](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ranger_jeff/32/2065_2.png) [@Ranger\_Jeff](https://boards.straightdope.com/u/Ranger_Jeff)\ **Post date:** [October 17, 2013, 5:47am UTC](https://boards.straightdope.com/t/i-pit-web-chat-sales-agents-their-scripts/671458/2 "2013-10-17T05:47:56Z")
Main thing I noticed is you’re wanting to record 6 at a time and all he’s offering is 3. And yes, he’s reading off a script and seemingly not answering your questions very well. ---
**Author:** ![not\_what\_you\_d\_expect](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/not_what_you_d_expect/32/3246_2.png) [@not\_what\_you\_d\_expect](https://boards.straightdope.com/u/not_what_you_d_expect)\ **Post date:** [October 17, 2013, 11:39am UTC](https://boards.straightdope.com/t/i-pit-web-chat-sales-agents-their-scripts/671458/3 "2013-10-17T11:39:17Z")
Why on earth would they request your social? I never give that out. ---
**Author:** ![Astroboy14](https://avatars.discourse-cdn.com/v4/letter/a/df705f/32.png) [@Astroboy14](https://boards.straightdope.com/u/Astroboy14)\ **Post date:** [October 17, 2013, 4:24pm UTC](https://boards.straightdope.com/t/i-pit-web-chat-sales-agents-their-scripts/671458/4 "2013-10-17T16:24:20Z")
> [@not\_what\_you\_d\_expect](#): > > Why on earth would they request your social? I never give that out. Credit check, and also possibly to see if he’s a previous customer that has an outstanding balance. ---
**Author:** ![baileygrrrl](https://avatars.discourse-cdn.com/v4/letter/b/e19b73/32.png) [@baileygrrrl](https://boards.straightdope.com/u/baileygrrrl)\ **Post date:** [October 17, 2013, 7:18pm UTC](https://boards.straightdope.com/t/i-pit-web-chat-sales-agents-their-scripts/671458/5 "2013-10-17T19:18:27Z")
This is what bugs me about web chat agents: me: I need information on XYZ Bell Chat agent: OK, I can definitely assist you with that me: \ Bell Chat agent: Sorry, I can’t help you with that ---
**Author:** ![MannyL](https://avatars.discourse-cdn.com/v4/letter/m/ba8739/32.png) [@MannyL](https://boards.straightdope.com/u/MannyL)\ **Post date:** [October 17, 2013, 10:54pm UTC](https://boards.straightdope.com/t/i-pit-web-chat-sales-agents-their-scripts/671458/6 "2013-10-17T22:54:46Z")
> [@Astroboy14](#): > > Credit check, and also possibly to see if he’s a previous customer that has an outstanding balance. Right. I think if I said ok order it they would then do a credit check. I don’t think they did a check when I gave it to them because they didn’t ask. Also my credit has been compromised so many times (I have fraud alerts) that I’m no longer worried about who has my #