# i-Tunes problem

**URL:** <https://boards.straightdope.com/t/i-tunes-problem/383186>\
**Category:** Factual Questions\
**Created:** [December 7, 2006, 6:14am UTC](https://boards.straightdope.com/t/i-tunes-problem/383186 "2006-12-07T06:14:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Rick](https://avatars.discourse-cdn.com/v4/letter/r/9f8e36/32.png) [@Rick](https://boards.straightdope.com/u/Rick)\
**Post date:** [December 7, 2006, 6:14am UTC](https://boards.straightdope.com/t/i-tunes-problem/383186/1 "2006-12-07T06:14:40Z")

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I bought an album off of iTunes today. Nineteen out of twenty tracks downloaded. the last track, stalled at 1 Mb. I have retired the download at least 10 times over the course of the day, no luck. At 1 MB the download stops, and after a couple of minutes I get a server timed out message.  
What should I do next?

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**Author:** ![ZipperJJ](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zipperjj/32/211_2.png) [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)\
**Post date:** [December 7, 2006, 8:34am UTC](https://boards.straightdope.com/t/i-tunes-problem/383186/2 "2006-12-07T08:34:21Z")

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Have you tried contacting iTunes?

Do they have a contact number or email?

See if it’s on their end first, or if they can help walk you through it. If they tell you tough noogies, come back here.

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**Author:** ![ZipperJJ](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zipperjj/32/211_2.png) [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)\
**Post date:** [December 7, 2006, 8:36am UTC](https://boards.straightdope.com/t/i-tunes-problem/383186/3 "2006-12-07T08:36:43Z")

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Actually, my bad for thinking they had a customer support phone line 🙂

They do have lots of troubleshooting documents, like [ulr=http://www.apple.com/support/itunes/store/download/]this one about downloads.

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**Author:** ![Rick](https://avatars.discourse-cdn.com/v4/letter/r/9f8e36/32.png) [@Rick](https://boards.straightdope.com/u/Rick)\
**Post date:** [December 7, 2006, 4:42pm UTC](https://boards.straightdope.com/t/i-tunes-problem/383186/4 "2006-12-07T16:42:45Z")

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Well I tried what was suggested in the article You linked. Unfortunately the process they describe in the article and what happens on the screen are two different things. Anyway maybe I will get lucky and some in at iTunes will fix get a clue.  
Thanks for the help.