# I wonder if the is text is really from AT&T **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [February 26, 2024, 4:58pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107 "2024-02-26T16:58:43Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Wheelz](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/wheelz/32/5718_2.png) [@Wheelz](https://boards.straightdope.com/u/Wheelz)\ **Post date:** [February 26, 2024, 4:58pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/1 "2024-02-26T16:58:43Z")
I’m sure most of us have heard about the widespread AT&T outage that happened on Thursday. I’m an AT&T customer but was not affected by the outage. This morning, I received this text: “It’s AT&T. We apologize for Thursday’s outage, which may have impacted your ability to connect with others. We value you as a customer & commit to doing better.” First of all, this is a weak-ass apology if I ever saw one. Second, it came from an unknown number. AT&T has sent me texts before (“your bill is ready” and such), but never from this particular number. Makes me wonder if someone is taking advantage of the outage for a phishing scam. Not that it matters; I’m ignoring the text either way. ---
**Author:** ![Moriarty](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/moriarty/32/49_2.png) [@Moriarty](https://boards.straightdope.com/u/Moriarty)\ **Post date:** [February 26, 2024, 5:04pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/2 "2024-02-26T17:04:25Z")
Eh, I got the same thing. Mine said > [@](#): > > It’s AT&T. We apologize for Thursday’s outage, which may have impacted you. As a valued customer, your connection matters and we are committed to doing better. ETA: the “phone number” it came from was 11112000 ---
**Author:** ![running\_coach](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/running_coach/32/15836_2.png) [@running\_coach](https://boards.straightdope.com/u/running_coach)\ **Post date:** [February 26, 2024, 5:04pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/3 "2024-02-26T17:04:26Z")
Did you do a reverse search on the number? I’d say the “It’s AT&T” would be the main red flag. ---
**Author:** ![Dogginit](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dogginit/32/16920_2.png) [@Dogginit](https://boards.straightdope.com/u/Dogginit)\ **Post date:** [February 26, 2024, 5:08pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/4 "2024-02-26T17:08:24Z")
> [@Moriarty](#): > > ETA: the “phone number” it came from was 11112000 I received the same one from the same number this morning. Doesn’t ask for a reply or to click on a link, suspect it’s AT&T just texting every customer. ---
**Author:** ![Dewey\_Finn](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dewey_finn/32/4222_2.png) [@Dewey\_Finn](https://boards.straightdope.com/u/Dewey_Finn)\ **Post date:** [February 26, 2024, 5:09pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/5 "2024-02-26T17:09:56Z")
FYI, I read someplace that affected customers are going to be offered a five-dollar bill credit. ---
**Author:** ![Folly](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/folly/32/3219_2.png) [@Folly](https://boards.straightdope.com/u/Folly)\ **Post date:** [February 26, 2024, 5:14pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/6 "2024-02-26T17:14:02Z")
I feel this comes off as worse than not offering anything at all. From a [news story](https://www.nbcnews.com/news/us-news/t-give-5-credits-customers-affected-widespread-service-outage-rcna140443) > $5 credit could take two bill cycles to take effect, and it added that the reduction won’t apply to prepaid, business and Cricket Wireless customers. ---
**Author:** ![running\_coach](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/running_coach/32/15836_2.png) [@running\_coach](https://boards.straightdope.com/u/running_coach)\ **Post date:** [February 26, 2024, 5:15pm UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/7 "2024-02-26T17:15:14Z")
I just looked through my texts, the ones I’ve gotten all start with “AT&T Msg:” ---
**Author:** ![Common\_Tater](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/common_tater/32/13846_2.png) [@Common\_Tater](https://boards.straightdope.com/u/Common_Tater)\ **Post date:** [February 27, 2024, 4:04am UTC](https://boards.straightdope.com/t/i-wonder-if-the-is-text-is-really-from-at-t/998107/8 "2024-02-27T04:04:33Z")
It’s Ok as far as a preparatory phrase or whatever. It’s the opening. They left out the “And …. What? something something here’s where we’re going to do something really nice for you, Service is OK, here, they have to change out the hamsters in the cell phone towers periodically, stuff happens.