# Idiot needs help with Vudu Disc to Digital **URL:** \ **Category:** Cafe Society\ **Created:** [October 11, 2018, 6:22pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813 "2018-10-11T18:22:00Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Sigmagirl](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Sigmagirl](https://boards.straightdope.com/u/Sigmagirl)\ **Post date:** [October 11, 2018, 6:22pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/1 "2018-10-11T18:22:00Z")
I’m pretty backward at technology, but when I learned about this Vudu Disc to Digital yesterday (I know you all were talking about it a year ago) I thought it looked pretty simple. So I set up an account and got ready to scan my first disc. I keep getting the message “Please enable Location permissions in device settings.” I have an iPhone 8 and as far as I know I have done this. I’ve looked at every setting I can find, but, as I say, I’m an idiot. I called the Vudu support line and talked to a nice man who couldn’t help me. He sent it up a level and they’re investigating. Meanwhile, I dragged out my old phone and charged it up and I’m getting the same thing. So is it me? It’s me, isn’t it? What am I overlooking? What setting do I need to I set to make this work? ---
**Author:** ![Pork\_Rind](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pork_rind/32/111_2.png) [@Pork\_Rind](https://boards.straightdope.com/u/Pork_Rind)\ **Post date:** [October 11, 2018, 6:53pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/2 "2018-10-11T18:53:20Z")
On the phone, go to… Settings -\> Privacy -\> Location Services -\> Find the app and set to “always” or “while using” whichever is appropriate. ---
**Author:** ![Sigmagirl](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Sigmagirl](https://boards.straightdope.com/u/Sigmagirl)\ **Post date:** [October 11, 2018, 7:21pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/3 "2018-10-11T19:21:37Z")
I do t see an option other than “on” and “off.” I have it set to “on.” ---
**Author:** ![Pork\_Rind](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pork_rind/32/111_2.png) [@Pork\_Rind](https://boards.straightdope.com/u/Pork_Rind)\ **Post date:** [October 11, 2018, 9:22pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/4 "2018-10-11T21:22:18Z")
> [@Sigmagirl](#): > > I do t see an option other than “on” and “off.” I have it set to “on.” Hm. What version of iOS are you running? The options have been “never”, “always” and “while using” for quite a while now. I suspect that your version of iOS is too old for the Vudu app but it should have checked that and refused to install. Better question I guess, are you doing this in the Vudu app or in the browser? From what I can tell, on the iPhone you can only do this from the browser now. So are you sure you have location services for the _browser_ enabled too? ---
**Author:** ![Sigmagirl](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Sigmagirl](https://boards.straightdope.com/u/Sigmagirl)\ **Post date:** [October 11, 2018, 10:05pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/5 "2018-10-11T22:05:50Z")
I have 12.0, and I am using the browser, not the app. I understand it can’t be done in the app. So maybe I have the problem with the browser. Where should I look for that? ---
**Author:** ![pieceoftheuniverse](https://avatars.discourse-cdn.com/v4/letter/p/7993a0/32.png) [@pieceoftheuniverse](https://boards.straightdope.com/u/pieceoftheuniverse)\ **Post date:** [October 12, 2018, 3:56pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/6 "2018-10-12T15:56:04Z")
Disc-to-Digital is basically the only reason why I have the app installed on my phone. The scanning only works through the app, because the app needs a lot of stuff that your browser doesn’t (like location data and access to your camera). Use the app. ---
**Author:** ![Pork\_Rind](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pork_rind/32/111_2.png) [@Pork\_Rind](https://boards.straightdope.com/u/Pork_Rind)\ **Post date:** [October 12, 2018, 4:18pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/7 "2018-10-12T16:18:26Z")
> [@Sigmagirl](#): > > I have 12.0, and I am using the browser, not the app. I understand it can’t be done in the app. So maybe I have the problem with the browser. Where should I look for that? Follow the same path as above, but look to see what your “Safari Websites” permission is set to… Settings -\> Privacy -\> Location Services -\> Safari Websites > [@pieceoftheuniverse](#): > > Disc-to-Digital is basically the only reason why I have the app installed on my phone. The scanning only works through the app, because the app needs a lot of stuff that your browser doesn’t (like location data and access to your camera). > > Use the app. Can’t. That function is no longer supported in the app on iOS. It’s browser-only. > [@Vudu website](#): > > - Mobile Disc to Digital is not supported within the iOS app. Visit [vudu.com/disc](http://vudu.com/disc) on your iPhone browser for details. ---
**Author:** ![I\_Love\_Me\_Vol.I](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/i_love_me_vol.i/32/521_2.png) [@I\_Love\_Me\_Vol.I](https://boards.straightdope.com/u/I_Love_Me_Vol.I)\ **Post date:** [October 12, 2018, 7:13pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/8 "2018-10-12T19:13:38Z")
NM ---
**Author:** ![Sigmagirl](https://avatars.discourse-cdn.com/v4/letter/s/c89c15/32.png) [@Sigmagirl](https://boards.straightdope.com/u/Sigmagirl)\ **Post date:** [October 12, 2018, 7:19pm UTC](https://boards.straightdope.com/t/idiot-needs-help-with-vudu-disc-to-digital/822813/9 "2018-10-12T19:19:37Z")
It’s set to “Never.” The other option is “While using the app.” So I did that, and it worked! Of course, the first five DVDs I tried are not in the system, but at least I know how to do it. Gracias.