[quote=“Gary “Wombat” Robson, post:66, topic:592869”]
Yep, Office 2007 is what I was talking about. They took a user interface that the whole freaking world is comfortable with (pull-down menus) and replaced it with one that ground productivity to a near-halt while everyone retrained.
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That was going to be necessary sooner or later, though. Replacing the hideously bloated interface, I mean, not specifically replacing drop down menus with a tabbed strip.
Each version of Office added more and more and more features, but they were buried in sub-sub-sub-sub-sub-sub menus, since they were added to the existing interface. Microsoft conducted a survey about Office and asked what sorts of features people would like. Survey result after survey result would ask for features that have been in Office products for years, but were totally buried in those sub-sub-sub-sub-sub-sub menus. And let’s be frank, here: Clippy had the best intentions, but never could actually give any useful advice, bless his heart. 
If you have that many people unintentionally telling you the interface is crap? It needs to be changed. You’re going to piss off a chunk of people (power users, those who just hate change, infrequent users who knew exactly how to get to the handful of options they used, etc.) no matter what you do for the redesign. And if anything, I should be one of those people pissed off at Microsoft, because I had to field countless calls (non-MS corporate IT) from users who had no idea what to do in Office 2007.
But I’m not. Know why? Because their redesign concept was solid. I went through the Big Four (Word, Excel, Outlook and Powerpoint) and saw that the ribbon organization was far more intuitive than the bloated drop-down menus*. Did it slow me down for a little while? Sure. Were there times where I’d instinctively go to click on “Edit” at the top? Yep. But that doesn’t mean the redesign is bad. If you look at it through the eyes of someone actually trying to explore and see how things are grouped, it’s a lot better; but too many people look at it through the eyes of “WTF? this is different! What the hell do I do? I just want to do x, y, z! Stuff isn’t where it used to be. This sucks!”**
The bloat and unintuitive UI was only going to get worse and worse, so they bit the bullet and did the redesign now instead of waiting until the drop-down menus were basically unusable. Keeping the same UI just because it’s what people are used to isn’t a good enough reason. Plus, the loudest 2007 complainers I came across? Were also the loudest complainers about Office’s interface before the redesign.
- Other than some parts of Excel, which seemed a bit less clear to me. But Excel in general is a program where it’s easy for me to forget a lot if I’m not constantly using it, so keep that in mind.
** And of course I’m not saying that everyone would love it if they just really gave it a chance, maaaan. There are some that will just dislike it or not find it intuitive, but that’s no different than people who disliked the old drop-down menus.