Internal Polls--what are they, and how are they used?

Depends on your definition of unlikely. 538’s final weighted poll gave Trump a 29% chance of winning, which is distinctly non-zero.

As for internal polling, i’ve seen a third type in which former political consultants build a brand new polling group, and then develop polling results highly favorable to a preferred candidate. Typically they have indeed taken some kind of poll, either Internet or phone, but then used suspicious weightings or undersampled.