# iPhone questions **URL:** \ **Category:** Factual Questions\ **Created:** [October 6, 2018, 7:09pm UTC](https://boards.straightdope.com/t/iphone-questions/822574 "2018-10-06T19:09:14Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 4:29am UTC](https://boards.straightdope.com/t/iphone-questions/822574/41 "2018-10-07T04:29:32Z")
> [@Acsenray](#): > > Just go on Gmail and create a new account and use that. That’s a non-starter. I don’t know how many gmail accounts I have, and I can’t get into any of them. Gmail won’t send password resets to any email I have access to, and if I try to set up a new account it relates it to one of the bad ones. Plus, when I _did_ try gmail a few years go, it was very cumbersome compared to my Earthlink account. Until gmail accepts that I want a fresh start, I’m don’t want anything to do with them. ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 4:30am UTC](https://boards.straightdope.com/t/iphone-questions/822574/42 "2018-10-07T04:30:36Z")
In any case… Let’s take one problem at a time. I want to email a photo to my real email address. How do I do that? ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 4:31am UTC](https://boards.straightdope.com/t/iphone-questions/822574/43 "2018-10-07T04:31:50Z")
> [@Johnny\_L.A](#): > > Questions are piling up, and it seems everything has to do with everything. Let’s take a step back and take one on at a time. > > **Problem:** I want to get photos from my iPhone to my MacBook. > > Let’s start with this: The camera has a share button. I tap that. There is a mail button. How do I use the Mail button to email myself the photo, so that I can receive it on my computer, so that I can save it to my desktop? What I do is use Photos as my photo manager. Plus your iPhone into the. MacBook via USB, start Photos, and your iPhone should appear on the left column. Select it and you’ll get an option to download photos. Your photos then “live” in the Photos app. You don’t really need to get them on your desktop. If your really want to do that you can “export” photos from Photos in whatever format you choose. ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 4:35am UTC](https://boards.straightdope.com/t/iphone-questions/822574/44 "2018-10-07T04:35:39Z")
> [@Acsenray](#): > > What I do is use Photos as my photo manager. Plus your iPhone into the. MacBook via USB, start Photos, and your iPhone should appear on the left column. Select it and you’ll get an option to download photos. Your photos then “live” in the Photos app. You don’t really need to get them on your desktop. If your really want to do that you can “export” photos from Photos in whatever format you choose. Yeah, iPhotos is how I get pictures from my DSLR to my computer. But I don’t want things to ‘live’ there. I want them to be in their folders on the hard drive. (They only stay on the desktop until I move them into their files.) If I want to share them, then I can upload them to imjur or facebook or email them. But right now, I want to focus on how to email myself from my phone. ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 4:36am UTC](https://boards.straightdope.com/t/iphone-questions/822574/45 "2018-10-07T04:36:33Z")
> [@Johnny\_L.A](#): > > In any case… Let’s take one problem at a time. > > I want to email a photo to my real email address. How do I do that? Step 1: you must have at least one active e-mail account on your iPhone. Go into settings\>mail\>accounts and add an account. If you can’t get your “real” email address to work just create a new Gmail account or whatever. 1. Once you’ve got a working e-mail account you can either start an emai message and insert a photo from photo library or go into the photo library and select share and then email. ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 4:42am UTC](https://boards.straightdope.com/t/iphone-questions/822574/46 "2018-10-07T04:42:54Z")
> [@Johnny\_L.A](#): > > That’s a non-starter. I don’t know how many gmail accounts I have, and I can’t get into any of them. Gmail won’t send password resets to any email I have access to, and if I try to set up a new account it relates it to one of the bad ones. Plus, when I _did_ try gmail a few years go, it was very cumbersome compared to my Earthlink account. Until gmail accepts that I want a fresh start, I’m don’t want anything to do with them. I don’t know what it means to “relate” a new account to an old one. It shouldn’t be a problem to create a new one from scratch. You just have to use a unique name. But there are plenty of webmail services – Outlook, Yahoo — you can’t make anything work? But really there’s no reason why you can’t get your EarthLink account on there. What happens when you go to settings\>mail\>accounts and try to add it? ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 4:46am UTC](https://boards.straightdope.com/t/iphone-questions/822574/47 "2018-10-07T04:46:38Z")
> [@Acsenray](#): > > Step 1: you must have at least one active e-mail account on your iPhone. Go into settings\>mail\>accounts and add an account. If you can’t get your “real” email address to work just create a new Gmail account or whatever. Trying a third time. This time I’m on a page with two tabs: IMAP and POP. There are three sections on the IMAP tab. The first has my name, my email address, and ‘Description’, which is ‘My Email Account’. (Yeah, really imaginative, but being Apple I didn’t think it would be this complicated.) The second section is the incoming mail server and has Host Name. What’s that? They have ‘[mail.example.com](http://mail.example.com)’. Where do I find my host name? It has User Name. Is that something I make up (i.e., it’s the same as ‘Name’ in the first section? Or is it something else? The password has to be my Earthlink password. The third part is for the outgoing mail server. It asks for Host Name, and gives the example ‘[smtp.example.com](http://smtp.example.com)’ There is an optional user name and an optional password. ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 4:47am UTC](https://boards.straightdope.com/t/iphone-questions/822574/48 "2018-10-07T04:47:56Z")
Did you get the row of check marks showing that the email account has been successfully added? ---
**Author:** ![beowulff](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beowulff/32/542_2.png) [@beowulff](https://boards.straightdope.com/u/beowulff)\ **Post date:** [October 7, 2018, 4:48am UTC](https://boards.straightdope.com/t/iphone-questions/822574/49 "2018-10-07T04:48:05Z")
Do you have this account set up on your Mac? If so, get all that information from Mail-\>Preferences-\>Accounts ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 4:49am UTC](https://boards.straightdope.com/t/iphone-questions/822574/50 "2018-10-07T04:49:17Z")
> [@Johnny\_L.A](#): > > Apparently, this is true. But it’s not working. Yet again, I got a popup message that says ‘This Mac can’t connect to iCloud because of a problem with [my email address]. Open iCloud preferences to fix this problem.’ When I click Open iCloud preferences, it asks for my password. I enter the password, and it says ‘an unknown error has occurred.’ So I click ‘forgot’ and enter my phone number. It asks for a code that it says it sent. I don’t receive it. Twenty minutes later, I get the code. I enter the code the computer is asking for. It says ‘Your request could not be completed at this time.’ I click OK, and it takes me back to where it asks for my password… :rolleyes: ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 4:56am UTC](https://boards.straightdope.com/t/iphone-questions/822574/51 "2018-10-07T04:56:48Z")
> [@Johnny\_L.A](#): > > Trying a third time. > > This time I’m on a page with two tabs: IMAP and POP. There are three sections on the IMAP tab. The first has my name, my email address, and ‘Description’, which is ‘My Email Account’. (Yeah, really imaginative, but being Apple I didn’t think it would be this complicated.) > > The second section is the incoming mail server and has Host Name. What’s that? They have ‘[mail.example.com](http://mail.example.com)’. Where do I find my host name? If you’ve already entered your [EarthLink.com](http://EarthLink.com) address on the previous screen you shouldn’t have to figure this out for yourself. It should know how to connect to EarthLink. > [@](#): > > It has User Name. Is that something I make up (i.e., it’s the same as ‘Name’ in the first section? Or is it something else? User name is the user ID you use to sign into EarthLink. For example, If I’m I’m setting up [MYNAME@GMAIL.COM](mailto:MYNAME@GMAIL.COM), then the user name is MYNAME. If I’m setting up [MYNAME@HOTMAIL.COM](mailto:MYNAME@HOTMAIL.COM), then the user name is the entire e-mail address. > [@](#): > > The password has to be my Earthlink password. Yes. > [@](#): > > The third part is for the outgoing mail server. It asks for Host Name, and gives the example ‘[smtp.example.com](http://smtp.example.com)’ There is an optional user name and an optional password. Again this shouldn’t be something you have to figure out yourself. But if your email address is [MYNAME@EARTHLINK.COM](mailto:MYNAME@EARTHLINK.COM), then it’s very likely that the servers are [MAIL.EARTHLINK.COM](http://MAIL.EARTHLINK.COM) and [STMP.EARTHLINK.COM](http://STMP.EARTHLINK.COM). ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 5:00am UTC](https://boards.straightdope.com/t/iphone-questions/822574/52 "2018-10-07T05:00:55Z")
I’m curious why you have a choice between IMAP and POP. My phone doesn’t make me choose. What model iPhone do you have? ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 5:02am UTC](https://boards.straightdope.com/t/iphone-questions/822574/53 "2018-10-07T05:02:22Z")
You’d think that the phone would know my Virgin Mobile email address, and then if I wanted to email something it would use that. (And then I’d know what it is too! 😛 ) Anyway, I opened Mail on my computer and found that the outgoing mail server is [popd.ix.netcom.com](http://popd.ix.netcom.com), so I entered that. (I used [stmp.ix.netcom.com](http://stmp.ix.netcom.com) for outgoing.) The phone says 'The IMAP server “[popd.ix.netcom.com](http://popd.ix.netcom.com)” is not responding. Check your network connection and that you entered the correct information in the “Incoming Mail Server” field. ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 5:03am UTC](https://boards.straightdope.com/t/iphone-questions/822574/54 "2018-10-07T05:03:23Z")
> [@Acsenray](#): > > I’m curious why you have a choice between IMAP and POP. My phone doesn’t make me choose. What model iPhone do you have? It’s a 6S. ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 5:04am UTC](https://boards.straightdope.com/t/iphone-questions/822574/55 "2018-10-07T05:04:58Z")
Is this trying IMAP or POP? And what happens if you do the other one? ---
**Author:** ![Acsenray](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/acsenray/32/4519_2.png) [@Acsenray](https://boards.straightdope.com/u/Acsenray)\ **Post date:** [October 7, 2018, 5:07am UTC](https://boards.straightdope.com/t/iphone-questions/822574/56 "2018-10-07T05:07:09Z")
> [@Johnny\_L.A](#): > > It’s a 6S. Same as mine. Weird. ---
**Author:** ![beowulff](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/beowulff/32/542_2.png) [@beowulff](https://boards.straightdope.com/u/beowulff)\ **Post date:** [October 7, 2018, 5:13am UTC](https://boards.straightdope.com/t/iphone-questions/822574/57 "2018-10-07T05:13:31Z")
Here’s Earthlink’s actual servers: [https://support.earthlink.net/articles/email/earthlink-email-faq.php](https://support.earthlink.net/articles/email/earthlink-email-faq.php) Use these. ---
**Author:** ![jasg](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@jasg](https://boards.straightdope.com/u/jasg)\ **Post date:** [October 7, 2018, 5:17am UTC](https://boards.straightdope.com/t/iphone-questions/822574/58 "2018-10-07T05:17:42Z")
Sounds like a visit to the Genius Bar at an Apple Store is needed - with both Mac & iPhone. Make an appt online. Or visit your cell provider. ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 5:18am UTC](https://boards.straightdope.com/t/iphone-questions/822574/59 "2018-10-07T05:18:36Z")
> [@Acsenray](#): > > Is this trying IMAP or POP? And what happens if you do the other one? That was IMAP. I tried filling in POP. After verifying for about 10 minutes, I got a screen that says ‘No mail’. That’s progress! So I went to Camera and attempted to send the photo. _This time_ it opened an email, I was able to choose my Contact name, and it made the ‘whoosh!’ sound indicating the mail had been sent. I’m waiting to see if it comes through. In the meantime, I’ve gone out and retrieved the damned cord. ---
**Author:** ![Johnny\_L.A](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/johnny_l.a/32/1084_2.png) [@Johnny\_L.A](https://boards.straightdope.com/u/Johnny_L.A)\ **Post date:** [October 7, 2018, 5:20am UTC](https://boards.straightdope.com/t/iphone-questions/822574/60 "2018-10-07T05:20:01Z")
> [@jasg](#): > > Sounds like a visit to the Genius Bar at an Apple Store is needed - with both Mac & iPhone. That thought occurred to me. I have some time off coming in a couple of weeks, and I thought I’d walk into the local Mac dealer. (I don’t know if there’s a Genius Bar in town – Bellingham, WA in this case.) ETA: After getting the code for iCloud and entering it half an hour ago, and then entering my password, the circle thing is still going around. I guess I’ll have to take the computer in anyway to see if they can sort iCloud out. . [Previous page](https://boards.straightdope.com/t/iphone-questions/822574.md?page=2) [Next page](https://boards.straightdope.com/t/iphone-questions/822574.md?page=4)