# Iphone Restore Problem **URL:** \ **Category:** Factual Questions\ **Created:** [June 26, 2022, 12:09am UTC](https://boards.straightdope.com/t/iphone-restore-problem/966868 "2022-06-26T00:09:52Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![dauerbach1](https://avatars.discourse-cdn.com/v4/letter/d/67e7ee/32.png) [@dauerbach1](https://boards.straightdope.com/u/dauerbach1)\ **Post date:** [June 26, 2022, 12:09am UTC](https://boards.straightdope.com/t/iphone-restore-problem/966868/1 "2022-06-26T00:09:52Z")
Trying to restore my new iphone to a backup made in May. When I go to itunes (on a PC) I do not get the little phone icon that will allow me to restore. A different iphone is not recognized either. I am signed in. It even asks me to prove I can be trusted. I know the fix is likely simple but I cannot find it online. Can anyone give me some advice. ---
**Author:** ![zbuzz](https://avatars.discourse-cdn.com/v4/letter/z/e19b73/32.png) [@zbuzz](https://boards.straightdope.com/u/zbuzz)\ **Post date:** [June 26, 2022, 10:27am UTC](https://boards.straightdope.com/t/iphone-restore-problem/966868/2 "2022-06-26T10:27:24Z")
Sorry I can’t offer any specific advice, but if you struck out looking online, maybe this will help as a start. > **[If your computer doesn't recognize your iPhone or iPad](https://support.apple.com/en-us/HT204095)** > > When your device is turned on and connected to your computer, it should appear in the Finder or iTunes. If you don't see it, or you get an unknown error or 0xE error, follow these steps. and then some PC-specific stuff to try > **[If your Windows PC doesn't recognize your iPhone, iPad, or iPod touch](https://support.apple.com/en-us/HT212542)** > > If you connect your device to your PC with a USB cable and your PC doesn't recognize your iPhone, iPad, or iPod touch, learn what to do.  ---
**Author:** ![dauerbach1](https://avatars.discourse-cdn.com/v4/letter/d/67e7ee/32.png) [@dauerbach1](https://boards.straightdope.com/u/dauerbach1)\ **Post date:** [June 27, 2022, 9:05pm UTC](https://boards.straightdope.com/t/iphone-restore-problem/966868/3 "2022-06-27T21:05:02Z")
So I tried each of those, and followed all the instructions. Now when I plug the iphone in the little phone icon shows up momentarily and then disappears. Sometimes I get a pop up saying that itunes does not recognize the phone. ---
**Author:** ![zbuzz](https://avatars.discourse-cdn.com/v4/letter/z/e19b73/32.png) [@zbuzz](https://boards.straightdope.com/u/zbuzz)\ **Post date:** [June 28, 2022, 1:56am UTC](https://boards.straightdope.com/t/iphone-restore-problem/966868/4 "2022-06-28T01:56:29Z")
> [@dauerbach1](#): > > Now when I plug the iphone in the little phone icon shows up momentarily and then disappears. Progress! The only things I can think of (which might have been covered in those links) are to make sure iTunes, Windows and iOS are all up to date, make sure the iPhone is unlocked when you plug it in, use a different USB cable if you have one, use a different USB port on the computer and also try cleaning out the iPhone charging port (carefully). ---
**Author:** ![dauerbach1](https://avatars.discourse-cdn.com/v4/letter/d/67e7ee/32.png) [@dauerbach1](https://boards.straightdope.com/u/dauerbach1)\ **Post date:** [June 28, 2022, 2:45pm UTC](https://boards.straightdope.com/t/iphone-restore-problem/966868/5 "2022-06-28T14:45:24Z")
Thanks for helping. After about an hour on the phone with apple support they taught me how to restore an iphone with an evidently secret way of entering restore mode (turn off, press the side button and immediately plug in the phone with itunes open). The other, easier to find ways did not work.