# Is there a way to actually contact Facebook? **URL:** \ **Category:** Factual Questions\ **Created:** [April 2, 2019, 10:25pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949 "2019-04-02T22:25:13Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![alphaboi867](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alphaboi867/32/3898_2.png) [@alphaboi867](https://boards.straightdope.com/u/alphaboi867)\ **Post date:** [April 2, 2019, 10:25pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/1 "2019-04-02T22:25:13Z")
I’ve been trying to sign up for weeks; I managed to create an account, but was only able to login once. Now it keeps asking me to validate my phone number, but keeps insisting my phone number is invalid. It won’t let me move past this or even see anything on my account. The Help Center isn’t any help, I’ve tried asking for help through it, but never get a response. The only I can fine is the physical address of HQ in Menlo Park, and am almost at the point of writing a letter. It’s really frustrating. Sent from my SM-G965U using Tapatalk ---
**Author:** ![BeardOfBees](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@BeardOfBees](https://boards.straightdope.com/u/BeardOfBees)\ **Post date:** [April 2, 2019, 11:23pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/2 "2019-04-02T23:23:05Z")
It sounds like they suspended your account because they think you’re a bot. Are you using a proxy server? ---
**Author:** ![purplehorseshoe](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/purplehorseshoe/32/2996_2.png) [@purplehorseshoe](https://boards.straightdope.com/u/purplehorseshoe)\ **Post date:** [April 3, 2019, 12:46am UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/3 "2019-04-03T00:46:12Z")
Is it asking to validate the phone number by sending you a text (or push notification) with a code? (You can’t move forward, if that’s the case & you’re using a landline.) ---
**Author:** ![alphaboi867](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alphaboi867/32/3898_2.png) [@alphaboi867](https://boards.straightdope.com/u/alphaboi867)\ **Post date:** [April 3, 2019, 12:55am UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/4 "2019-04-03T00:55:44Z")
Yes, and I only have a cell phone; no landline. Sent from my SM-G965U using Tapatalk ---
**Author:** ![control-z](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@control-z](https://boards.straightdope.com/u/control-z)\ **Post date:** [April 3, 2019, 2:56pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/5 "2019-04-03T14:56:17Z")
You might have some luck going through the Forgot Password route. ---
**Author:** ![alphaboi867](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alphaboi867/32/3898_2.png) [@alphaboi867](https://boards.straightdope.com/u/alphaboi867)\ **Post date:** [April 3, 2019, 8:40pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/6 "2019-04-03T20:40:07Z")
No luck there; all that does is reset my password and then I get the same prompt for my mobile number logging in. Sent from my SM-G965U using Tapatalk ---
**Author:** ![PastTense](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pasttense/32/14550_2.png) [@PastTense](https://boards.straightdope.com/u/PastTense)\ **Post date:** [April 3, 2019, 10:10pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/7 "2019-04-03T22:10:34Z")
There is a sub-reddit: [https://www.reddit.com/r/FacebookHelp/](https://www.reddit.com/r/FacebookHelp/) ---
**Author:** ![alphaboi867](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alphaboi867/32/3898_2.png) [@alphaboi867](https://boards.straightdope.com/u/alphaboi867)\ **Post date:** [April 3, 2019, 11:47pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/8 "2019-04-03T23:47:30Z")
Thanks; I see multiple other people with the same issue, but no helpful response. 😕 ---
**Author:** ![BillGates](https://avatars.discourse-cdn.com/v4/letter/b/d26b3c/32.png) [@BillGates](https://boards.straightdope.com/u/BillGates)\ **Post date:** [April 4, 2019, 5:08pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/9 "2019-04-04T17:08:57Z")
Since it’s a new/likely minimally used account at this point, can’t you just start over and sign up for a new account using a different email address? ---
**Author:** ![control-z](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@control-z](https://boards.straightdope.com/u/control-z)\ **Post date:** [April 4, 2019, 8:24pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/10 "2019-04-04T20:24:09Z")
[This page](https://www.facebook.com/help/login) shows the following suggestions: > [@](#): > > If you’re having trouble logging in to Facebook with your mobile number, try these tips: > > ``` > Make sure to enter your entire mobile phone number, including the country code. > Leave out any extra zeros, plus signs (+) or other special characters. > > ``` > > If you’re still having trouble, you can try to recover your account: > > ``` > Go to http://facebook.com/login/identify and follow the instructions. > > Make sure to use a computer or mobile phone that you have previously used to log into your Facebook account. > > ``` ---
**Author:** ![alphaboi867](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alphaboi867/32/3898_2.png) [@alphaboi867](https://boards.straightdope.com/u/alphaboi867)\ **Post date:** [April 4, 2019, 9:04pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/11 "2019-04-04T21:04:34Z")
I’ve tried that, all account recovery does is let me reset my password. The problem isn’t my password; it’s that Facebook is requiring a mobile number, but insisting my mobile number is invalid. Sent from my SM-G965U using Tapatalk ---
**Author:** ![Really\_Not\_All\_That\_Bright](https://avatars.discourse-cdn.com/v4/letter/r/e8c25b/32.png) [@Really\_Not\_All\_That\_Bright](https://boards.straightdope.com/u/Really_Not_All_That_Bright)\ **Post date:** [April 4, 2019, 9:20pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/12 "2019-04-04T21:20:42Z")
What format are you entering the number in? ---
**Author:** ![control-z](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@control-z](https://boards.straightdope.com/u/control-z)\ **Post date:** [April 5, 2019, 3:50pm UTC](https://boards.straightdope.com/t/is-there-a-way-to-actually-contact-facebook/831949/13 "2019-04-05T15:50:57Z")
At this point I’d sign up again and not give them your mobile number at all. After all the data leaks, the less information FB has, the better. Personally I didn’t even give them my real birthdate, what I gave is close but not my exact birthdate. Just because Facebook asks you for information doesn’t mean you should give it to them. They used to ask for your email login so they could harvest your address book! Don’t do that.