# It's unbelieveable how incompetent sales and technical staff are **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [June 4, 2011, 3:28pm UTC](https://boards.straightdope.com/t/its-unbelieveable-how-incompetent-sales-and-technical-staff-are/584309 "2011-06-04T15:28:04Z")\ **Posts on this page:** 2\ **Page:** 2
**Author:** ![Martiju](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@Martiju](https://boards.straightdope.com/u/Martiju)\ **Post date:** [June 7, 2011, 12:41pm UTC](https://boards.straightdope.com/t/its-unbelieveable-how-incompetent-sales-and-technical-staff-are/584309/21 "2011-06-07T12:41:09Z")
> [@NineToTheSky](#): > > In the end, I discovered how to do it myself by reading the manual. Sounds like Samsung preempted your problem in a way that didn’t require your call to Customer Support at all… ---
**Author:** ![NineToTheSky](https://avatars.discourse-cdn.com/v4/letter/n/b5a626/32.png) [@NineToTheSky](https://boards.straightdope.com/u/NineToTheSky)\ **Post date:** [June 7, 2011, 1:45pm UTC](https://boards.straightdope.com/t/its-unbelieveable-how-incompetent-sales-and-technical-staff-are/584309/22 "2011-06-07T13:45:34Z")
> [@Promethea](#): > > …I really hope you get the TV working - I’ll watch this space with interest. Also, forgive me if it’s too obvious but have you tried googling the error message to see if other users have the problem and any fixes? I have tried googling both faults. The first one - switching off every three minutes - brought up a very large number of hits, but with no solution. As I’ve said, the only good thing that Samsung did was to tell me the correct solution for that. The second - defaulting to ‘ext’ with an unremovable error message brought up an even larger number of hits, but all relating to attaching a hard disk to the TV, or to errors with Samsung hard disks. [Previous page](https://boards.straightdope.com/t/its-unbelieveable-how-incompetent-sales-and-technical-staff-are/584309.md?page=1)