# Laptop touchscreen feature not working **URL:** \ **Category:** Factual Questions\ **Created:** [July 27, 2020, 11:07am UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482 "2020-07-27T11:07:11Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![RivkahChaya](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rivkahchaya/32/8919_2.png) [@RivkahChaya](https://boards.straightdope.com/u/RivkahChaya)\ **Post date:** [July 27, 2020, 11:07am UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/1 "2020-07-27T11:07:11Z")
I have a Lenovo Yoga, which has been a really great laptop so far. It’s really light, and the perfect size for travel-- it’s been to Israel, Costa Rica, and twice to California (which, with the stopovers, were longer trips than Costa Rica). It did three college courses with me. So it’s had a lot of use. It got a ding once (at home), which didn’t seem to hurt it, but it had weeks left on the extended warranty I bought, so I took it in for repair. It was working perfectly afterwards. A couple of days ago, the touchscreen feature shut off. I had this happen on another laptop a few years ago, and it turned out that I had somehow switched it off. I got into settings, and turned it back on. But I have gone everywhere, including the bios, and can’t find a place to turn this on or off. The device manager says its “working properly,” and has the latest driver. I rolled back the driver. Didn’t help. I uninstalled and reinstalled. Didn’t help. I tried recalibrating, but it has to recognize a touch to calibrate. I downloaded and installed all updates. Nope. Tried a restore point. Nope. I have emailed the manufacturer, and am waiting for a reply, but while I’m waiting, I thought maybe someone out there had encountered this, and had a suggestion. ---
**Author:** ![Steven\_G](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/steven_g/32/5080_2.png) [@Steven\_G](https://boards.straightdope.com/u/Steven_G)\ **Post date:** [July 27, 2020, 4:13pm UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/2 "2020-07-27T16:13:24Z")
assuming win-10. No actual way to toggle touch on and off (unless Lenovo have a utility) Open the device manager, and the section “Human Interface Devices”. You should have one or 2 keys “HID-compliant touch screen”. Check they re all enabled. ---
**Author:** ![RivkahChaya](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rivkahchaya/32/8919_2.png) [@RivkahChaya](https://boards.straightdope.com/u/RivkahChaya)\ **Post date:** [July 27, 2020, 4:14pm UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/3 "2020-07-27T16:14:04Z")
They are. I also went into the bios and reset everything to default. ---
**Author:** ![Steven\_G](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/steven_g/32/5080_2.png) [@Steven\_G](https://boards.straightdope.com/u/Steven_G)\ **Post date:** [July 27, 2020, 5:19pm UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/4 "2020-07-27T17:19:28Z")
disable and re-enable the HID devices. Worth a try. Do you have an external monitor (non-touch) connected? May be confusing it. Reboot with it disconnected. Also reboot with all other external stuff disconnected, (USB etc.), may work. We do have a Yoga in the house, but not my laptop. But I did see a hint once on a Lenovo forum about odd issues, said to power off and hold the on/off button down for a minute. No idea what this is supposed to do. ---
**Author:** ![RivkahChaya](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rivkahchaya/32/8919_2.png) [@RivkahChaya](https://boards.straightdope.com/u/RivkahChaya)\ **Post date:** [July 27, 2020, 5:21pm UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/5 "2020-07-27T17:21:27Z")
None of the above. Not even a mouse. But I will try the power button thing. ---
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [July 27, 2020, 7:57pm UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/6 "2020-07-27T19:57:20Z")
Might be a hardware failure? Loose cable? I’ve had a few Yogas and Thinkpads and all have needed repairs/replacements from Lenovo. Might be worth checking to make sure all your display cables are still in place and tight and uncorroded: [![](https://img.youtube.com/vi/uXZNVdginu8/maxresdefault.jpg "Lenovo Yoga 2 13 Screen Assembly Replacement Procedure") ](https://www.youtube.com/watch?v=uXZNVdginu8) ---
**Author:** ![RivkahChaya](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rivkahchaya/32/8919_2.png) [@RivkahChaya](https://boards.straightdope.com/u/RivkahChaya)\ **Post date:** [July 27, 2020, 9:05pm UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/7 "2020-07-27T21:05:31Z")
Well, the device manager tells me it’s working properly. That seems to suggest a software more than a hardware failure. ---
**Author:** ![EinsteinsHund](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/einsteinshund/32/8400_2.png) [@EinsteinsHund](https://boards.straightdope.com/u/EinsteinsHund)\ **Post date:** [July 28, 2020, 10:32pm UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/8 "2020-07-28T22:32:43Z")
Could also be a cable/bad connection issue. I wouldn’t count on Windows device manager for catching that. ---
**Author:** ![RivkahChaya](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rivkahchaya/32/8919_2.png) [@RivkahChaya](https://boards.straightdope.com/u/RivkahChaya)\ **Post date:** [July 29, 2020, 1:17am UTC](https://boards.straightdope.com/t/laptop-touchscreen-feature-not-working/916482/9 "2020-07-29T01:17:50Z")
It spontaneously decided to start working. Don’t know why.