# Magic Jack Customer Support **URL:** \ **Category:** The BBQ Pit\ **Created:** [June 14, 2012, 2:26am UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100 "2012-06-14T02:26:08Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![tdn](https://avatars.discourse-cdn.com/v4/letter/t/94ad74/32.png) [@tdn](https://boards.straightdope.com/u/tdn)\ **Post date:** [June 14, 2012, 6:04pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/21 "2012-06-14T18:04:49Z")
> [@Wheelz](#): > > Don’t they have a contact phone number? How’s he going to call them? ---
**Author:** ![Wheelz](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/wheelz/32/5718_2.png) [@Wheelz](https://boards.straightdope.com/u/Wheelz)\ **Post date:** [June 14, 2012, 6:07pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/22 "2012-06-14T18:07:46Z")
> [@tdn](#): > > How’s he going to call them? Cell phone? I guess I’m assuming the OP isn’t relying on Magic Jack as his sole contact with the outside world. ---
**Author:** ![Ravenman](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ravenman/32/2929_2.png) [@Ravenman](https://boards.straightdope.com/u/Ravenman)\ **Post date:** [June 14, 2012, 6:09pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/23 "2012-06-14T18:09:30Z")
I, for one, could have never predicted that a business that charges customers a dollar and sixty-six cents per month wouldn’t offer anything but white-glove customer service. Nobody, but _nobody_, could have seen this coming. ---
**Author:** ![VinylTurnip](https://avatars.discourse-cdn.com/v4/letter/v/b2d939/32.png) [@VinylTurnip](https://boards.straightdope.com/u/VinylTurnip)\ **Post date:** [June 14, 2012, 6:40pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/24 "2012-06-14T18:40:17Z")
Magic Jack sounds complicated. Maybe you should try Simple Jack? ---
**Author:** ![Euphonious\_Polemic](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/euphonious_polemic/32/3002_2.png) [@Euphonious\_Polemic](https://boards.straightdope.com/u/Euphonious_Polemic)\ **Post date:** [June 14, 2012, 7:00pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/25 "2012-06-14T19:00:36Z")
> [@VinylTurnip](#): > > Magic Jack sounds complicated. Maybe you should try Simple Jack? Or drink a whole lot of [Applejack](http://en.wikipedia.org/wiki/Applejack_%28beverage%29) ---
**Author:** ![blondebear](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/blondebear/32/1022_2.png) [@blondebear](https://boards.straightdope.com/u/blondebear)\ **Post date:** [June 14, 2012, 7:33pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/26 "2012-06-14T19:33:04Z")
After which, you might be Happy Jack. ---
**Author:** ![tdn](https://avatars.discourse-cdn.com/v4/letter/t/94ad74/32.png) [@tdn](https://boards.straightdope.com/u/tdn)\ **Post date:** [June 14, 2012, 7:46pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/27 "2012-06-14T19:46:43Z")
Baby got jack. ---
**Author:** ![Kimballkid](https://avatars.discourse-cdn.com/v4/letter/k/b5a626/32.png) [@Kimballkid](https://boards.straightdope.com/u/Kimballkid)\ **Post date:** [June 14, 2012, 7:48pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/28 "2012-06-14T19:48:00Z")
You don’t know Jack! ---
**Author:** ![Mann\_Slaughter](https://avatars.discourse-cdn.com/v4/letter/m/f08c70/32.png) [@Mann\_Slaughter](https://boards.straightdope.com/u/Mann_Slaughter)\ **Post date:** [June 15, 2012, 4:59am UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/29 "2012-06-15T04:59:18Z")
> [@Kimballkid](#): > > You don’t know Jack! Senator, I served with Jack, I KNEW Jack, Jack was a friend of mine. Senator, you’re no Jack! (Paraphrasing Lloyd Bentsen) ---
**Author:** ![kayaker](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kayaker/32/441_2.png) [@kayaker](https://boards.straightdope.com/u/kayaker)\ **Post date:** [June 15, 2012, 10:36am UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/30 "2012-06-15T10:36:29Z")
When not in use, turn magic jack off. ---
**Author:** ![VinylTurnip](https://avatars.discourse-cdn.com/v4/letter/v/b2d939/32.png) [@VinylTurnip](https://boards.straightdope.com/u/VinylTurnip)\ **Post date:** [June 15, 2012, 2:37pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/31 "2012-06-15T14:37:45Z")
Best switch off the slack Jack. Make a new plan, **Stan**. ---
**Author:** ![wteat\_earthlink.net](https://avatars.discourse-cdn.com/v4/letter/w/c57346/32.png) [@wteat\_earthlink.net](https://boards.straightdope.com/u/wteat_earthlink.net)\ **Post date:** [June 10, 2013, 3:40pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/32 "2013-06-10T15:40:45Z")
I too got ripped off by Magic Jack. I renewed my subscription and my service was also cancelled. When I contacted them on their horrible email chat, I received the worse Customer Service of my life and I am still not getting the service I paid for. I have now written my State Representatives and Senator and the SEC about this company. What they do is cancel the Software on your subscription after you pay renewal. Then they tell you that your software has issues and the Unit needs to be replaced. The they tell you that to get the free replacement Unit you have to pay them $11.80 for what they call shipping. I weighed the Unit and it would cost no more than $5.95 via USPS to ship from West Palms Beach to my home. When you refuse to pay the $11.80 they cut you off the email Chat. When I went back to them they quoted their Term of Service agreement that says any freight cost is the responsibility of the customer. However, I replied and said the Terms of Service also state that if I disagree with them and have a complaint, I can ask for Arbitration. At that point they cut off email chat again. Again I contacted them and asked for the steps for Arbitration and they cut me off again. Again I asked for the steps for Arbitration and they cut me off again. Their CS/Accounting office continues to ask me to pay the $11.80 freight and I response asking for the steps for Arbitration and they do not respond. So far 9 contacts and I still have no service that I paid $32.29 for my renewal. What ever happened to the $19.95/year advertised? Worse company to deal with ever and they should be put out of business by the SEC and Feds. If Obama really wants to do something good for the people, take this company to the wood shed. All investors should sell their stock and walk away! ---
**Author:** ![Musicat](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/musicat/32/20189_2.png) [@Musicat](https://boards.straightdope.com/u/Musicat)\ **Post date:** [June 10, 2013, 4:01pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/33 "2013-06-10T16:01:45Z")
> [@wteat\_earthlink.net](#): > > All investors should sell their stock and walk away! I would be happy to assist you with that, and thanks for waiting. Our operators stand by. Are you login right now? Please! What is custom stock number? ---
**Author:** ![Mathematics](https://avatars.discourse-cdn.com/v4/letter/m/f6c823/32.png) [@Mathematics](https://boards.straightdope.com/u/Mathematics)\ **Post date:** [June 10, 2013, 4:12pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/34 "2013-06-10T16:12:57Z")
I know this is a zombie thread, but christ. People should learn to type decently. I can’t imagine trying to get a serious issue resolved by saying “can’t use phone… … i just renew my subscription.help i need somebody!!!” ---
**Author:** ![Blackberry](https://avatars.discourse-cdn.com/v4/letter/b/ecd19e/32.png) [@Blackberry](https://boards.straightdope.com/u/Blackberry)\ **Post date:** [June 10, 2013, 5:06pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/35 "2013-06-10T17:06:52Z")
Magic Jack customer service really is amazingly bad. But I still like Magic Jack itself and I’ve had it for almost two years. I just chatted them to ask a question once, and they kept repeating the EXACT same words that in no way responded to what I was asking. They did that with a few different scripts. I honestly got the idea that there is just a list of phrases they’re allowed to c&p and that’s IT. The person I talked to wouldn’t have needed a keyboard at all. It was bizarre. My question was just that, normally they hang you up after being on the phone for 90 or 120 minutes, but I’d read that if you talk too much to a certain number, eventually they’ll start cutting you off after 15 minutes and I wanted to know if it was true. ---
**Author:** ![Really\_Not\_All\_That\_Bright](https://avatars.discourse-cdn.com/v4/letter/r/e8c25b/32.png) [@Really\_Not\_All\_That\_Bright](https://boards.straightdope.com/u/Really_Not_All_That_Bright)\ **Post date:** [June 11, 2013, 2:16pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/36 "2013-06-11T14:16:50Z")
It’s $30 a year for a phone line. Suck it up. > [@](#): > > Worse company to deal with ever and they should be put out of business by the SEC and Feds. If Obama really wants to do something good for the people, take this company to the wood shed. I’m sure he’ll make it his #1 priority. You might also want to stop asking to arbitrate, since you’ll have to go to New York or wherever the hell they’re based and pay half the arbitrator’s fee. ---
**Author:** ![drew870mitchell](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/drew870mitchell/32/3946_2.png) [@drew870mitchell](https://boards.straightdope.com/u/drew870mitchell)\ **Post date:** [June 11, 2013, 5:22pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/37 "2013-06-11T17:22:58Z")
Hey zombie-raising guy, you might want to try the FCC too, since it’s a phone company issue. I wish I could say “so you pay $2 a month for a phone line, obviously you can’t expect customer support” but this is on par with some experiences with our $$$-a-month Verizon lines. The whole industry from top to bottom needs more competition and less lock-in. ---
**Author:** ![dropzone](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/dropzone/32/7515_2.png) [@dropzone](https://boards.straightdope.com/u/dropzone)\ **Post date:** [June 12, 2013, 1:06am UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/38 "2013-06-12T01:06:46Z")
I’ve called many Magic Jack numbers that are no longer in service. The message suggests (I think) that if I want their wonderful service I should contact them, but the message is so garbled and full of dropouts that I can’t be sure. The oddest part is that, regardless of the number, the message is exactly the same, with the same garbles and dropouts in the same places. I don’t think I want to use Magic Jack. ---
**Author:** ![Drunky\_Smurf](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/drunky_smurf/32/449_2.png) [@Drunky\_Smurf](https://boards.straightdope.com/u/Drunky_Smurf)\ **Post date:** [June 12, 2013, 5:06pm UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/39 "2013-06-12T17:06:33Z")
> [@Mathematics](#): > > I know this is a zombie thread, but christ. People should learn to type decently. I totally agree with you. Christ should be capitalized. ---
**Author:** ![big\_vinny](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@big\_vinny](https://boards.straightdope.com/u/big_vinny)\ **Post date:** [February 15, 2015, 4:38am UTC](https://boards.straightdope.com/t/magic-jack-customer-support/625100/40 "2015-02-15T04:38:00Z")
Stan !! Got the same rude lousy treatment from these idiots I’ve had them for 4 years with no problem Now all of a sudden I can’t renew … I called and got the routein whats your number… bla bla is it plugged … bla bas whats your name … bla bla … whats your address !! What the hell are they asking me my address they already know !! They have my freaken phone number The you get switched to another idiot and go thru the same rourien again … Then she comes back and says you have to call cust service I typed back … Oh thats nice, idiot! how can I call when my freaken phone doesnt work she tells me to walk down the street and go to a phone booth and use that phone I [Previous page](https://boards.straightdope.com/t/magic-jack-customer-support/625100.md?page=1) [Next page](https://boards.straightdope.com/t/magic-jack-customer-support/625100.md?page=3)