[QUOTE=Magiver]
Here is what Mr Righi claims: “Sir, I need to examine your receipt.” Michael Righi responded by continuing to walk past him while saying, “No thank you.”
“No Thank you” is a polite response to a rude and unnecessary request.
Circuite city, like most stores, locate their registers by the store exit. They also have RF scanners by the exit door. Barring an actual accusation of theft the store is in no position to excercise their wishes or detain a shopper. They can legally ask for a receipt, fingerprints or a date with Senator Craig but they cannot enforce their request.
Looking at Mr Righi’s site he has posted the law regarding identification (the cite reference is mine):
**2921.29 (C) Nothing in this section requires a person to answer any questions beyond that person’s name, address, or date of birth. Nothing in this section authorizes a law enforcement officer to arrest a person for not providing any information beyond that person’s name, address, or date of birth or for refusing to describe the offense observed.**
Based on this I would say he has a good case.
I don’t know how Circuit City’s restructuring is doing nationally but in Ohio they’re getting spanked. They’ve already closed at least 5 stores. Chasing customers down to validate their honesty isn’t going to entice people to shop.
Had that been me I would have looked the manager straight in the eye and ask him if he needed to see my receipt. If the answer was yes I would have gone back in the store to the refund counter and completed his request. Nothing would need to be said besides “best of luck”.
This will not only harm the store in question but it has the potential of affecting all of them if a corporate apology isn’t offered.
[/QUOTE]
Most of your post goes to whether they did the wise thing from a corporate standpoint. That’s another discussion entirely. The only thiing I can see here that I disagree with is the characterization of of the request as “rude an unnecessary”. While we can quible over the latter, the former doesn’t come near my definition of rude.
For what it’s worth, I would respect the way you wold handle it. You makethe point and do so in a way that inconveneinces no one except yourself.