# Mohela (Student Loan Servicing Folks) **URL:** \ **Category:** The BBQ Pit\ **Created:** [November 9, 2024, 10:28pm UTC](https://boards.straightdope.com/t/mohela-student-loan-servicing-folks/1009999 "2024-11-09T22:28:26Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![AHunter3](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ahunter3/32/368_2.png) [@AHunter3](https://boards.straightdope.com/u/AHunter3)\ **Post date:** [November 9, 2024, 10:28pm UTC](https://boards.straightdope.com/t/mohela-student-loan-servicing-folks/1009999/1 "2024-11-09T22:28:26Z")
a) I wake up and in my web browser I pick my saved URL to Mohela, to obtain my current balance, and the link doesn’t work. It’s a link that worked previously. So… b) I type “Mohela student loan” (without quotation marks) in the search bar and am brought to [www.mohela.com](http://www.mohela.com) and there’s a login button there c) I type the username and password I’ve been using and it says that that’s WRONG. (lather, rinse, repeat). d) I click “forgot your username?” and provide my particulars and am informed my username is my OLD one before Mohela moved me to the new system e) So I use that username and the old password that went with it, and it logs me in only to inform me that I’m supposed to go HERE: [https://authenticate2.mohela.studentaid.gov/](https://authenticate2.mohela.studentaid.gov/) f) … and it has a separate login button that works with the username and password I was attempting to use at step C above g) Then I receive this utterly useless email from Mohela reading “ALLAN,This information was sent to you because you recently requested to view your User Name on [mohela.com](https://email01.mohela.com/ls/click?upn=u001.GCXjHxl7mNeYSFhkQ0sqyFFnZ3Zealoh2IVkwFeKvus-3DdB4-_i5uWz8I3WYCfBWUAf-2FMiQSM6k4MCAhAVWdgWoH0pQwa5Lxy3UQkjpDBeu5ZtT9zkvwjuGZZhff9svU-2BsQzYp5foDKzel7Ia3ftObfRnXGBbwP0ywGhFslxpAoxH0IxXlIYoHX-2BNAjBuhefiBY5rUu7qhuiV-2Fiqy-2BoHjEAColglUiC0jynwP9UswnZstZH-2BpfjYU71HGTSHTHiq2FttL7aD6-2BM9cwtx2Qt2Qh8LAhktHsYnQylNpy0SEm10s2Ke1a-2FriYsJNvYRAcTkQTDNE-2FVVKWO2qe-2B0UeJzMZ8-2BQ3cTU-3D). If you did not request it, please [contact MOHELA](https://email01.mohela.com/ls/click?upn=u001.GCXjHxl7mNeYSFhkQ0sqyAkfgw0lcLpUUHPj-2Ftg71qJz1sPd-2B6x-2Fc-2BMeL-2FgV1sEh7I0-2BLeWL2PbCEJzNpfiVKQ-3D-3DdLfK_i5uWz8I3WYCfBWUAf-2FMiQSM6k4MCAhAVWdgWoH0pQwa5Lxy3UQkjpDBeu5ZtT9zkvwjuGZZhff9svU-2BsQzYp5foDKzel7Ia3ftObfRnXGBbwP0ywGhFslxpAoxH0IxXlHwwvSD41dyVmDz1WNerLDHEhuOnz-2BWlTOa7qc8cnrEd4x4J4BtEsF-2FkK-2BVBukqPU4yj56iZYEoQiasGMOLEmqN3l0DDxtn-2FW4IwWjQWzrmjr8FRFuBx0BtydGu20EGhRiQUlDyRVaOzorgnQM6qUVPTsqrsrWAHxQHs0eLc7x-2B4-3D).” — which does not provide username and the “contact Mohela” link goes to [https://www.mohela.com/DL/common/contactUs.aspx](https://www.mohela.com/DL/common/contactUs.aspx) …which has no useful “how to contact Mohela” information on it — only canned answers to questions and concerns that don’t match mine at all. ---
**Author:** ![AHunter3](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ahunter3/32/368_2.png) [@AHunter3](https://boards.straightdope.com/u/AHunter3)\ **Post date:** [November 10, 2024, 5:51pm UTC](https://boards.straightdope.com/t/mohela-student-loan-servicing-folks/1009999/2 "2024-11-10T17:51:23Z")
h) Your message to [info@mohela.com](mailto:info@mohela.com) couldn’t be delivered. [info@mohela.com](mailto:info@mohela.com) only accepts messages from people in its organization or on its allowed senders list ---
**Author:** ![Gatopescado](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/gatopescado/32/5711_2.png) [@Gatopescado](https://boards.straightdope.com/u/Gatopescado)\ **Post date:** [December 19, 2024, 6:49am UTC](https://boards.straightdope.com/t/mohela-student-loan-servicing-folks/1009999/3 "2024-12-19T06:49:11Z")
How does this service work (or not)? ---
**Author:** ![AHunter3](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ahunter3/32/368_2.png) [@AHunter3](https://boards.straightdope.com/u/AHunter3)\ **Post date:** [December 19, 2024, 2:57pm UTC](https://boards.straightdope.com/t/mohela-student-loan-servicing-folks/1009999/4 "2024-12-19T14:57:49Z")
They buy up people’s student loan debt and from then on you pay them instead of the original lenders.