# Mom's in a nursing home permanently.  How do I cancel her AOL service?

**URL:** <https://boards.straightdope.com/t/moms-in-a-nursing-home-permanently-how-do-i-cancel-her-aol-service/431137>\
**Category:** Factual Questions\
**Created:** [December 24, 2007, 4:52pm UTC](https://boards.straightdope.com/t/moms-in-a-nursing-home-permanently-how-do-i-cancel-her-aol-service/431137 "2007-12-24T16:52:36Z")\
**Posts on this page:** 2\
**Page:** 2

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**Author:** ![hajario](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/hajario/32/171_2.png) [@hajario](https://boards.straightdope.com/u/hajario)\
**Post date:** [December 25, 2007, 6:31pm UTC](https://boards.straightdope.com/t/moms-in-a-nursing-home-permanently-how-do-i-cancel-her-aol-service/431137/21 "2007-12-25T18:31:51Z")

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[QUOTE=kittenblue]  
Just log onto your mom’s account and open up a chat…with your account. Type something mildly inflammatory from you mom to you…a mild death threat will work…and then have your account report your mom’s for making threats. By the next morning your mom’s account will be shut down, and she will be banned for life. Problem solved.  
[/QUOTE]

This is really innovative. I wonder if anyone had tried it.

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**Author:** ![Little\_Nemo](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/little_nemo/32/3120_2.png) [@Little\_Nemo](https://boards.straightdope.com/u/Little_Nemo)\
**Post date:** [December 25, 2007, 8:16pm UTC](https://boards.straightdope.com/t/moms-in-a-nursing-home-permanently-how-do-i-cancel-her-aol-service/431137/22 "2007-12-25T20:16:17Z")

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In my experience, the best way to deal with AOL support is to call during non-business hours. As I understand it, during business hours their support lines are manned by marketing people whose goal is to keep you as a customer. They will try to negotiate with you to stop you from disconnecting AOL. But during evenings or weekends, you’ll be talking to people in technical support - their goal is to solve whatever the customer’s complaint is in the quickest and easiest fashion. So if you call a technical person and tell them you want your AOL service disconnected, they’ll flip a switch and turn it off and ask you if that solves your problem. You say yes and they move on to the next call.

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